So far so good, really happy with everything. After being robbed by a local dentist (PBQ Dental)…read morefor 5 years - always was charged at least 10% over what my benefits cover - this dental office never over charges. At PBQ, the dentist charged me when the filling he did had to be adjusted because he left it too high. Today, prompt, great service and was told "come in if you need the filling adjusted - no charge. And I walked out without having to pay anything - all covered by my insurance. Wish I had made the move years ago.

Up until today I found them to be an ok clinic, nothing special but got it done. I called today…read morewith a simple question and she refused to answer and demanded all my personal information and made me extremely uncomfortable and offended. I see telephone manners is an issue for them from other reviews...

The dental care providers are commendable, however, the attention to detail from the office staff…read moreis somewhat lacking. We had to relocate our family dentist's office due to our concerns regarding the lack of acknowledgement of consistent errors with Arbutus Dental Clinic Office Staff in submissions to Insurance Provider.

My husband and I have complete confidence in Dr. La Couvee and his hygienists are amazing - just…read morewish we didn't have to wait so long for appointments especially when dental work is needed.

Dr Vern McShane is a top rated Dentist. He is efficient, and on time. Dr Vern McShane is a kind,…read moregentle master of dentistry.

This was my first visit and I was extremely impressed by the level of genuine kindness and…read moreprofessionalism put forth from everyone. Dr La Couvee and his assistant Tracy went above and beyond in providing top quality care and service. Thank you again!

The dental care providers are commendable, however, the attention to detail from the office staff…read moreis somewhat lacking. We had to relocate our family dentist's office due to our concerns regarding the lack of acknowledgement of consistent errors with Arbutus Dental Clinic Office Staff in submissions to Insurance Provider.

If you're even slightly nervous about seeing a dentist, DO NOT go here if Dr Natel is your guy…read more After getting in the chair, he started reading 3 pages of what could go wrong! On some of them, I would need the services of a dental surgeon which Natel couldn't guarantee for anytime. I told him this sort of start would make a person nervous; his retort was that he'd do what he wanted and just continued on reading. I ended it.

Dr. Chen is very approachable, informative, and overall great with kids…read more My 5-year-old went in to see him and his staff were flexible and accommodating to her when she was a little on the energetic side after the long car ride there! She was bouncing around the office asking questions to his assistant while Dr. Chen was discussing treatment options with me. Some places aren't well equipped for situations like that where the parent would have to be chasing the kid around instead of being present with the doctor while planning out the care plan. I greatly appreciated their approach! I feel confident in the treatment plan we decided on and feel at ease knowing he will be caring for my little lady :)

From the owner: Dr. Alex Chen, at Metral Dental, is a pediatric dentist, specializing in comprehensive dental care…read morefor infants, children, adolescents, and patients with special needs. Come visit our office in Nanaimo today!