Seems like the days of good customer service have long passed, but if you want to experience a company that goes above and beyond, go to Quality Door & Millwork. I had a old door I wanted to use in a remodel, but needed a new door jamb to make it work. After hitting dead ends several times in my search for a company that could build a door jamb around this door, another door company suggested I check with Quality Door & Millwork. So, I gave them a quick call and to my astonishment, they said if i dropped the door off today, it would be ready tomorrow.....the last place quoted me 2-weeks and noted they couldn't guarantee it would fit with exactness and i would likely have to make some tweaks to make it fit the door. I quickly jumped in my truck and drove to Quality Door & Millwork. Luke, helped me unload it and took my information. When he learned I live an hours drive away, he asked if I had a couple of errands I could run, because he would be happy to build the jamb immediately, so I wouldn't have to drive 2-hours round trip to pick it up tomorrow. Wow! Yes, I will do that! I told him I was looking for some other wood products, which Quality Door didn't carry and he gave me a suggestion for another store and they had exactly what I needed. I picked up some lunch and my new door jamb was ready within an hour! I realize they may not always be able to offer turnaround time at this rate of speed, but the fact that Luke went out of his way to save me a 2-hour drive means a lot. The door jamb is perfect, the pricing was competitive, the turnaround time was amazing, and the customer service was the best I have experienced in years! Give them a try! read more

We ordered our front doors from these guys and when they arrived there was a 1/4" gap in the dividers to the sides where the glass was visible behind the gaps. They told us this was normal and caulking would solve the issue. I have seen several other doors and do not see these "Normal" gaps and the caulking only goes so far. This is the first situation with this company. We also just had our trusted contractor tell us that the order for 11 doors for our basement from quality doors that was supposed to be here the end of last week/1st of this week (we have been waiting for 3 weeks already) were now more than 3 weeks out and went up 60% in price. I don't know who can stay in business with such scummy practices but I am done with this company. We will never order or use them again and I will tell anyone looking for doors to avoid Quality Door at all cost. read more

We have used these guys on multiple doors and so have other family members. They are great to work with. The door was exactly what we were looking for at a fraction of the cost of other suppliers. We really like working with everyone in the front office. Very personable and friendly. It was great. read more

Worst customer service in town! They dont ever answer the phone either. Tried to get prices for over two days. 0 stars

Great place for doors and some great workers. I like the owner. I like Chase he was very helpful.

While this business provided quick turn around, I am appalled by their business practice and ethics. I was informed that they have a standard procedure for after hours access to product and after arriving for the product, having previously arranged pick up, the product in fact was not available. When I called in to make the owner aware of the huge slip up, I was told they don't make any kind of concessions to the client when such mistakes are made. This was a HUGE set back for me and caused major loss of money. My review stands firm. If you wish to have a good experience with service you can TRUST, do not buy from Quality Doors and Millwork. When you want good customer service and follow through on products and services, do not buy from Quality Doors and Millwork!! read more