While the staff were amazingly attentive and the room was immaculate, the parking lot is another…read moresituation! This seems to be a very popular and unregulated hang out area. Even if the people in the lot and just outside the entry door were guests, the enforcement of quiet hours would make a SIGNIFICANT difference. Instead, well beyond midnight during both nights of our stay our sleep was distributed by loud talking and music downstairs in the parking lot. Beware OR request a room that faces another portion of the area.

Yelp Review by Captain 619…read more Spring has draped Columbia, South Carolina, in her finest gown--dogwoods blooming like lace, azaleas blushing at the sun, and a warmth that seeps into the soul. Amid this Southern reverie, I find myself on a six-day work mission, lodged at the SpringHill Suites by Marriott on 511 Lady Street. Let me tell you, friends, this isn't just another hotel--it's a sanctuary stitched with kindness. By day two, I realized the heartbeat of this place isn't just its crisp linens or spotless halls (though they shine brighter than most). No--it's the people. Each morning, descending the stairs feels like stepping into a hug. First, Shirley, with her radiant cheer, greets me like an old friend, her laughter a melody that chases the fog of sleep. Today, Debra stood beside her, her smile a quiet sunrise, her presence wrapping the breakfast nook in tranquility. Ah, the breakfast--far more than a complimentary perk. Here, the coffee isn't just poured; it's offered with a "How's your morning, sweetheart?" The pastries aren't just displayed; they're arranged with a tentative care, as if each item and yogurt cup were chosen for a loved one. I've stayed in countless hotels where the meal spread feels transactional, but here? It's nourishment--for the body and the spirit. Shirley remembers how I take my coffee. Debra and her calm voice a balm for this weary traveler's soul. It's the details, you see. The way the dining area hums with warmth, strangers swapping stories over scrambled eggs. The way the staff treats every guest--whether a road-worn business soul or a family passing through--like kin. Shirley and Debra don't just work here; they minister here, turning routine interactions into tiny acts of grace. Without them, this would've been another forgettable stay. But because of their excellence--their humanity--SpringHill Suites has etched itself into my memory. To the team: thank you for crafting not just a hotel, but a haven. To future guests: come for the comfort, stay for the hearts that make it shine. Captain 619 sails away with a full heart--and five stars, well earned.

Very nice stay. John at the front desk was very pleasant and accommodating. Our room was clean and…read morelarge. The breakfast was plentiful and good. The nonsmoking room smelled fresh and had no smoke odor.

I stayed one night in August 2026 and was moved between two rooms, neither of which had been…read morecleaned to any standard I'd recognize. Check-in took about ten minutes because the key card system wasn't working. Only one of the two elevators was in service. Equipment fails, and I don't hold that against anyone. The first room had a brown and red substance on the bedspread, loose hair and grime throughout, and debris on the carpet. I went back to the desk and asked to be moved. The second room was worse in different ways. Half of a prescription pill was on the floor under the desk, with crushed residue around it. Food crumbs and small beads were scattered on carpet that clearly hadn't been vacuumed. There were hairs from multiple people in the bathroom, and black mold along the bottom of the shower door -- the kind that takes weeks to develop, not one missed turnover. Then there was the door. I came back from dinner around 10:30 p.m. to find the flip lock engaged, which is a lock that can only be operated from inside the room. I couldn't get in. A staff member came up with a tool and released it. I asked how that was possible and he said he wasn't sure. That's a security issue, and the fact that a tool was already on hand made me wonder how often it happens. In the morning I raised the window shade and found twelve to fifteen small black bugs traveling across it. I took photos and video, and I could not get out of the building fast enough. When I reported all of it at the desk, the response was, word for word, "Oh. This print out will show your full refund." No apology, no questions, no reaction to being told there was medication on the floor of a guest room. I asked for a trash bag to isolate my luggage for the drive home and got one handed over in silence. A refund issued that quickly, with no pushback at all, told me none of this was news to them. I've stayed at Hampton properties for years. This was not a Hilton-standard property, and I would not stay here again.

This was my home base for quite a few weekends when one of our pups was at CVETS. I stayed a few…read moretimes with the pup post treatments here and some without. I genuinely have very kind sentiments to the entire team. They are so kind, caring and nice. One of the front desk team members had a pup that went through the same illness as our sweet pup. Our pup adored her and would look for her every time she was at the hotel. Says a lot when a pup goes out of their way to say hi to someone. The woman at the front desk would also ask how our pup was doing when I was staying there and the pup was in the hospital. She was a kind and friendly face every time. While they are other hotels closer to CVETS this is my preferred hotel not just because it is pet friendly but because I found the rooms and space to be clean. The woman who puts out and tidies up the breakfast is very kind a lot of folks just seem to walk by her but I always stopped to say hi and ask how she was doing. She is such a friendly smile and does a brilliant job. When I was there you would never know how many folks had come and gone from eating. She was on top of it and kept everything tidied. Come to think of it I do not recollect a time where anything was out of stock or needed to be replenished. She was there tending to it before any of the items emptied. They had gluten free items available off the top of my head some of Udi's muffins comes to mind. I am not sure what else. Rooms were always clean and tidy. Never did I come across anything less than ideal or not fresh in the room. LOVE their beds similar to mine at home and very comfortable to sleep on. I really liked that the side doors all needed key card access. They also all closed and secured. I was very happy and felt safe because of this feature. If you forget your card, you can always walk around and go through the front. But I liked that the sides were secured and you genuinely had to use your keycard to access. Used my mobile key most of the time and worked perfectly every time. All the air conditioners worked great! Even staying in the hottest part of summer was always perfectly comfortable I liked the layout. Found the rooms quite quiet. It was easy to have DoorDash delivered. I just had then drop it off at my room. However, you can have it left with the front desk as I saw that happen a few times in passing. They do charge for parking but that was made clear to me from the time of booking. Parking lot is clean and nicely lit. Which I appreciated especially when taking a pup out for the last tinkle of the night. There is a pet waste disposal bin and pet waste bags too if you are out of then on your leash. There is a little store in the front. My bills were all accurate and points credited in a timely manner to my Marriott Bonvoy account. (Which I have come to appreciate as that is not the same for every Marriott property.) TL;DR Loved the staff, nice hearty breakfast and clean. Would stay there again, recommended to CVETS for other out of town patients and would to anyone else in the area. Liked their beds and bedding!

For a one night stay in Columbia, South Carolina, we couldn't have asked for much more from…read moreSpringHill Suites by Marriott! This hotel feels very new despite some reviews being from a year ago. Everything from the lobby to the guest rooms were spotless and well maintained to us. Check in was easy, the staff were friendly throughout our stay, and the overall experience was smooth from start to finish. Our room was surprisingly spacious and included two queen beds plus a fold-out sofa/futon, giving us plenty of room to spread out after a long day of exploring nearby Congaree. The beds were comfortable, but the real MVP of the room was the shower. The water pressure was absolutely marvelous - a small thing that frequent travelers understand can make a huge difference. Parking did come with a modest $5 fee, which wasn't ideal, but it certainly wasn't enough to detract from the experience. Breakfast the following morning was solid with plenty of options to fuel up before hitting the road. Clean rooms, friendly service, comfortable accommodations, strong shower pressure, and a good breakfast. For a quick overnight stay, I really have no complaints. I'd happily stay here again.

A beautiful historic hotel. Staff go above and beyond and EVERYTHING is clean. No bugs at all (We…read morechecked, lol). Caroline was the manager on duty when we were there. Thank you to everyone for a beautiful stay.

We were told to visit this rooftop while we were in town, but unfortunately it was a disappointing…read moreexperience. Our salad was wilted, the fries were cold, and the service at the bar was not much better. Our bartender, Christina, was inattentive and seemed more focused on loudly talking with another employee about inappropriate topics than helping guests. The conversation was uncomfortable and extremely unprofessional to be having within earshot of customers. It's a shame because the rooftop itself has a great atmosphere, but the food and service really took away from the experience.

Online reservation was easy. Digital key and no check-in at…read morefront desk was easy. Parking on-site is tight. Front desk area is narrow but they have a nice snack counter right there as well. Hallways narrow but clean and odor free. Room was good. Clean, no smells, cold AC, hot water. TV/fridge, couch, big bed. Breakfast was hot and cold options. Pretty tasty for a hotel "free breakfast". Staffing was good- everyone was smiling and focused. driving in you see a home depot, closed Hooters and dumpy Applebee's. Don't let it throw you- if you aren't looking for a resort you should be very pleased. We would stay again. Good staff when we were there.

Comfortable room. We had two queen beds which is great when traveling with kids…read more Each bed had an assortment of pillows from firm to feather. The room had a half height fridge and a small microwave. Parking was tight since they were booked full. This is close to the mall and a lot of restaurants. Good place to stay with an outdoor pool.

Here's the Google review I'd leave. It hits the communication failure and the package issue hard…read morewhile staying factual and defensible: 1/5 -- Extremely Poor Communication and Accountability Unfortunately, my experience with the Holiday Inn Columbia Downtown did not end when I checked out. During my three-night stay in June, I had a FedEx package that was delayed and would not arrive until after checkout. On June 4, 2026, I personally went to the front desk and instructed them to refuse the package or return it to sender. I then followed up by text at 2:16 PM on June 4 with the tracking number and also sent an email with the same instructions. Nobody responded to the text. Nobody responded to the email. The front desk never told me there would be any problem following my instructions. Despite all of this, the hotel accepted the package at 1:01 PM on June 5, 2026, after I had already checked out. FedEx confirmed delivery. When I contacted the hotel about the package, they couldn't locate it. This became a pattern: management emails went unanswered, the hotel's own text-messaging system went unanswered, and I ultimately had to escalate the matter to IHG by telephone. More than two months later, on August 10, 2026, I finally received a notification--not directly from hotel management, but from a third-party Lost & Found service--saying my Walmart package had been "found." Had the hotel located it promptly, I could have simply provided a Walmart return label and received my refund. That opportunity was lost because of how long the package remained unaccounted for. Now, after all of this, the hotel wants me to use its third-party service to get my package back. The cheapest option is $51.33 for UPS Ground, with expedited options of $118.62 and $128.45. I asked management to simply ship it to me at their expense using ordinary ground shipping. They refused. Management now says the carrier wouldn't allow them to refuse the original delivery. If that was the case, why didn't anyone tell me that when I spoke to the front desk, or respond to my text or email before the package arrived? I could potentially have made other arrangements. Mistakes happen. What earns the one-star review is the lack of communication and accountability afterward. I gave the hotel advance notice through multiple channels, received no response, the package was accepted anyway, it remained unaccounted for for more than two months, and now I'm being asked to pay over $50 to recover it. For a major hotel brand, and particularly for an IHG Diamond Elite member, I expected substantially better communication and customer service.

Located in the heart of downtown, this hotel has a fairly nice location, especially if you are…read moreattending events at the convention center or visiting other downtown attractions. It is also situated directly next to a police station, which made the area feel safe and secure during our stay. Unfortunately, our main issues began at check-in. We had reserved a two-bedroom room, but when we were given our key and went upstairs, the room only had one bed. We returned to the front desk, explained the issue, and were reassigned to another room--only to find that it also had just one bed. This happened a total of three times before the issue was finally resolved. On the third attempt, we were given the correct room with two beds. While the front desk associate was polite throughout the process, the repeated inconvenience was frustrating and time-consuming. Once we were in the correct room, the experience improved significantly. The room was very clean and well put together. The sheets were fresh, the bathroom was clean, and the room was stocked with basic amenities such as soap, shampoo, and air conditioning. The hotel also has a pool, which is a nice amenity if you're a swimmer or simply want a place to relax and cool off. The hotel does not have a bar, so adult beverages are not available on-site. However, the complimentary continental breakfast was surprisingly good and offered a solid variety of options. Items ranged from cinnamon rolls to different sausage selections, bacon, eggs, and more. If you're looking to cut costs, this is a great benefit, as you can skip breakfast elsewhere and eat at the hotel--assuming you wake up early enough. Parking was another challenge during our stay. Some days the parking lot became very full, making it difficult to find space. If you have a larger vehicle, such as a truck or a truck with a trailer, I would strongly recommend arriving early each day to secure a decent parking spot. Our final issue occurred on the last night of our stay. The parking lot was completely full, so we asked a hotel associate on duty whether it was acceptable to park in front of the hotel on the street. We were told that it was fine. However, the next morning when we came down for breakfast, there was a police officer behind our vehicle. That situation was uncomfortable, especially since we had parked there based on guidance from hotel staff. Overall, aside from the room assignment issues and parking complications, the stay itself was decent. The room was clean, the location was convenient, and the breakfast and pool added value. If these issues--particularly the room mix-ups and parking miscommunication--are resolved, this could be a solid place to stay. However, if those problems continue, I would be hesitant to recommend this hotel.