I had a few questions about booking. Good luck trying to talk to someone - anyone. No one answers…read morethe phone and the voice mailbox is full. The website says they are open 24 hours a day. If so, they are obviously not in the office.

It is truly a nice place to stay in central Illinois. We enjoyed the charming building, friendly…read morestaff, and comfortable rooms. They did a great job carving a hotel out of a historic building. My favorite part of this hotel is the fun bar in the basement. My second favorite thing is the coffee shop on the ground floor. It is so nice not to have to drive for a nightcap or your morning cup of joe. Cornerstone is an exciting part of the rebirth of downtown Washington. It's way more fun to stay here than some corporate motel!! PS. Wife wanted fluffier pillows.

I was working in Morton, and this was the nearest hotel. It is definitely an older property. My…read morecoworker and I each had a room here. Housekeeping is only done once every five days. We weren't informed of this during check in. But the next day when we returned to our rooms there was a plastic bag with a letter on each of our doors. We were surprised that neither room had clean towels but the letter explained we needed to place our used towels in the plastic bag provided and leave in the hall if we want to exchange for clean towels. Also, if we want our trash emptied we have to put the trash cans out in the hall. It would have been nice to have been informed of these policies at check in rather than finding out the next day with a letter on the door. We didn't try the breakfast because we had to leave for work before it started. But the front desk employee did get us a couple of yogurts, which was nice. Employees were friendly. There weren't any USB charging ports in my room and few electrical outlets. Probably will choose a different hotel the next time I travel to Morton for work.

Just a miserable experience staying here. Staff was unfriendly and very pushy. They will do…read moreanything not to do anything extra. I would not recommend staying here

The room we are in has two nice queen size beds. Everything was clean. The bathroom was clean. The…read moreshowers are adequately filled with shampoo, conditioner, and body wash. I said in my video what caught me most off guard pleasantly coming in here is just how clean the entire building is! everything is spotless The pool is nice. I wish it was just a little warmer, but that's personal preference. I didn't go into the fitness area but they do provide a nice fitness room. It was currently occupied by a young lady and I didn't want to disturb her. Hotel provided a washer and dryer in the lobby area. The breakfast was very good each day. For the price I think you can't beat the service you get here. The staff is extremely friendly and I'm very very happy with our stay.

I agree with the last review...must have new management. We stayed two nights for a baseball…read moretournament. The lobby entrance was warm and inviting, smelled nice, had snacks and drinks alcoholic and non for sale. Staff was friendly and helpful. The kids had a great time in the pool there were plenty of towels. Nice outside area to sit and have drinks. Some seating provided but we all had our own chairs. Kids played a mini baseball game in the large open grass area. Beds were comfortable...room did have a little funky smell when we first arrived but that went away once we got the AC going. Breakfast was good...wide variety of food....only thing that could have been better was the juice...orange and apple juice tasted watered down. Otherwise a very pleasant stay.

I've have been staying at this hotel almost every week for 5 years. That should tell you that I'm…read moreabsolutely happy with all of my past stays. Extremely nice hosts and staff !

Adequate. Stayed here during a baseball tournament. The owners are very nice and were really…read moreaccommodating to any requests we made (e.g., fresh towels, etc.). The downstairs breakfast area is nice and had a number of options. The hotel is definitely older and kind of run down. The pool was small, not well kept up, and cold. The entire place smells kind of musty. The rooms are small and it's kind of weird that the sink is outside of the bathroom. Unless I didn't have other options, I probably wouldn't stay here again.

Clean and comfortable. Close to highway but didn't notice…read moretraffic noise. Breakfast was sparse, poor selection of fresh fruit, cereals were depleted, no muffins or Danish. They definitely have to bump it up. Would stay again.

Nothing good here--keep looking and add a few more dollars to your budget. Dogs, mold, broken beds,…read morecigarette butts everywhere. Doesn't get much worse

This building is beautiful, but slightly dated. We had great customer service the whole time and I…read morewas amazed at the allergy rooms - these are perfect for people like me who struggle during travel. A lot of cleaner type services were covered with the allergy label- filtered shower water, hepa air purifier, non scented sheets, no pets allowed (huge one for me!)... I was so thankful. Our room was great! It was spacious and they upgraded us to a view of the river / lit up bridge that my kids loved! There was reception with two free drinks and snacks, they seemed to be low on the chips next to the salsa. There wasn't a lot of allergy friendly food, but I was able to get a drink! We had great service when we forgot a few things late at night and they were very prompt and helpful. The lobby is absolutely beautiful and a fantastic place to catch up with family or play a game. There is sooo much mingle room. The fountains were a little dirty and everything in general seemed to need a tune up. At one point the elevator door wasn't working but it was promptly fixed. The bed in our room was comfy, though th allergy liner kept coming loose. The workout room was pretty nice with towels and a great variety of different machines and free weights. Definitely above par from your normal moderate hotel. My two main concerns were breakfast and shower soaps. As someone with allergies and skin issues I usually bring all my own items for shower, but occasionally my husband will use the on the wall soaps... the allergy friendly room was marketed as no harsh smells, but that definitely wasn't true for the soaps on the wall! Holy cow, it was pungent, and even when hubs walked around after it was wafting off him and permeating the bathroom. It was super disappointing and for someone with breathing issues; it was overpowering. Second... i called ahead of our trip to talk to the person that runs breakfast or to have an allergy menu sent and was told they don't have one and that I would be fine and there were lots of options... When we stayed with Drury they had an allergy menu online and a QR code posted by the food. For a hotel marketing to allergen folks, to not have an allergen menu available is insane. When my very hungry 15m old came down to breakfast with me we had to ask someone restocking the buffet about safe food and she told us to stand in the 5-7 person line to ask about food... so holding my impatient and hungry baby, we waited for the man to cook 5-7 omelettes, waffles, etc. we got up to the front and explained our situation (dairy, peanut, soy, almond allergies... anaphylactic ones) and he was listing off various things we couldn't have and seemed completely out of touch with how serious this was. Wouldn't want you to try that... that cough have peanuts... I could make you an omelette in this pan after I clean it out (as there is actively cheese being dumped into it). No. Way. He don't consult labels at all, didn't reference any supporting information, just seemed to be going from memory. Completely unacceptable. Grabbed some Cheerios, fruit and bacon (he said it was safe) for baby and ate somewhere else. She reacted to the bacon from cross contamination. My baby has a rash on her face is going to be up all night screaming from pain. Before this incident I was thankful and excited for a hotel taking allergies seriously...

I stayed here in 2017 and I recently just stayed here again. Sadly, this location was not as great…read moreas I recall The location of the hotel is still amazing. It's next to the river so you have a quick access to many places. The area itself is growing and there are a lot of places to eat within a few miles. Also, there is a Tesla charger very close nearby. The parking has improved. When I initially stayed in 2017, it was hard due to construction. However, the construction of the parking has improved and there are a lot of spaces. However, that space is to the convention center which is attached to the main hotel, and a lot in the back. The main front parking is small and it fills up very quickly. I don't know if people who are not hotel stayers are parking here or not. Our room felt very old. There were a lot of stains on the floor, and the couches felt old and semi broken. Happy hour was okay. Last time, they used the breakfast area to serve happy hour snacks but this time...it was a small table. It was a little sad. Overall, I am a fan of Embassy suites. Although this location isn't terrible.... it wasn't amazing as I recall. In the end, I might try a different hotel next time but I would return in hopes that they improve the hotel too.

First of all tue staff is friendly, jeff the manager came up to our room and set up the roku, nick…read morethe front desk supervisor was so nice and helped me when the washing machine didn't want to cooperating. Breakfast was the best the third morning here, didn't get to use the pool or fitness center, our room was upgraded to a king suite when the room we originally booked didn't have the shower we requested, they made it right and it was not their fault because we booked online and the person we talked to screwed up, not our hotel! We also liked the signs that said quiet after 10 pm, really appreciated that!

Friendly staff, nice room, it's walkable to the Bass Pro Shop which also has a bowling alley and…read morebar with food. I noticed some worn furnishings in the lobby but overall this is one of the nicer hotels we've stayed in, and we stay in the area several times per year.

A stay here should include a free chiropractic visit afterwards! The hardest, most uncomfortable…read morebed I have ever slept in. All 3 of us woke up complaining about the terrible beds and lack of sleep we got. Other than the beds, the rest of the stay was great. The staff was friendly, good breakfast selection and a clean space. Unfortunately, getting zero sleep trumps everything else and means we will not be back next time we visit family here.

We were in town working for a few days. The hotel staff was great. Housekeeping took great care of…read moreus. The breakfast starts before 6 AM to accommodate those that are in town working, it closes at 10 AM. They have a nice variety of food and snacks. They go well above and beyond the other Holiday Inn Express's we've stayed at. Note, they are all good, but this one goes above and beyond. They leave bananas, apples and fresh baked cookies and coffee out around the clock in case your need a snack. Front desk staff was great, they made me keys every time I locked them in the room (3 times?) Thanks Nathan. Will definitely stay here again.

Overall it's a good place to stay Continental breakfast is…read morenice, clean area. Same type of eggs as all Hampton Inn's. Service was a little rough with a single person but overall the other staff were knowledgeable and helpful. Hotel was clean, and the updates were nicely done. Even though some spots parts of the room are dated. Fitness room was good and a very nice indoor pool. Overall it's a nice hotel for the price with plenty of parking. Not a bad stay

Cleanliness is substandard. Looking at the same filth in the public restroom…read moreFor last 2 weeks of training held here. Internet is marginal at times.