There are not a lot of options in Thomaston and I am sure this is probably the lesser of evils. First of all, when using the website we were told that the hotel was near capacity and there was only one nonsmoking suite left. We quickly booked the room and when we arrived we were a bit disappointed that it faced the very noisy highway, but thinking we got the last available, we did not complain. However, the hotel was no where near full, in fact there were only a few other cars there during our entire stay. I was traveling with my mother and my 2 kids and my nephew. The kids are between 11 and 6. When booking the double bed room it said we exceeded the maximum occupancy for the room, but I new I was upgrading to the suite with the pull out couch so I did not worry about that. Well, as I checked out even after adding the suite it said we still exceeded the maximum occupancy for the room. I just removed my 6 year old from the list and booked. How can a 2 queen bed room have a maximum occupancy of 4, then you add the suite with a whole nother bathroom and a king pullout, but the maximum occupancy is still 4? Doesn't make sense. Especially since the suite is not a larger room with sitting area, it is actually an adjoining room that has been set up as a living room. I will be emailing choice hotels to see is this is just an oversight on their part, I certainly hope it is not an attempt to force people to book 2 rooms instead of just the suite. Now, the room, we booked a hotel even though we have plenty of family in town because my daughter is HIGHLY allergic to cats and cigarette smoke. Imagine how upsetting it was to enter the clearly marked non smoking room only to immediately smell the strong smell of cigarette smoke. It was overwhelming. I immediately turned on the air conditioning to see if maybe it would help. Remember, I thought we were getting the last suite available, so I did not ask for a different room. I tried to convince myself that I was just sensitive to the smell and that someone probably didn't smoke in the room, but maybe a smoker had stayed in the room and brought the smell in on their belongings or something. Upon entering the suite it became clear that it was more likely that people had smoked in the living area. The smell was strong in there and the furniture had cigarette burns. The couch smelled so strongly that we bought a plastic mattress cover just so we could sit on it. As if that was not disappointing enough, the rooms had holes worn in the carpet and the updating that had been done was poorly executed. The faucets on the sinks were loose and not installed properly, the toilets were loose and the toilet seats were not attached well. Tge faucet in our tub was leaking constantly, well not really leaking, it was a steady stream of running water and no way to stop it unless you stood there pressing the knob in as hard as you could. We informed the front desk, but it was still leaking on day 2. It was like some sort of torture. Running water on one side and speeding traffic on the other. We just left the TV on the whole time. There was a chair in the bedroom that was absolutely filthy. I mean, it just looked disgusting. I would rather have no chair at all than one that looked like it had been mistaken for the toilet more than once. I picked up so many dead bugs of varying kinds that I lost track. Whatever. At least they were dead. I felt like the room was fairly clean, but then noticed that it was clearly not vacuumed at all. Toe nail clippings littered the floor even though we had not been clipping toenails. A hair brush from a previous guest was on the floor beside the bed and filthy chair. The bed spreads were stained, but sheets felt and looked very clean.
If you have made it this far you may be wondering why I gave this place 2 stars. Well the employees here were beyond nice and seemed to be hard working. The breakfast was nice enough and although some items needed restocking, they were happy to see if there was more.
I really hope Quality Inn can see that this property needs some attention. If this had been the first Quality Inn I had stayed at, it would certainly be my last. They have owned this property for 5 years and have done little to improve or even maintain the guest rooms. read more