Victor did a great job greeting me at the front desk he had a generous bag of snacks and drinks…read more(the Gatorade was helpful). He also messaged me via the work line later to check on my and generously gave 750 Hilton points. When I asked, he also confirmed that I have $20 in credit to spend today and he said another $20 tomorrow. I'll stay here again when I come back to the area for work. I was going to try a different place next time but I'll come back here. As a Diamond Member I'm really happy with the generosity bf thoughtfulness at this hotel. My room also had a beautiful view of the sunset!

We chose the Hilton for our wedding because we trusted it would provide a great experience for us…read moreand our guests. Sadly, that was not what happened. Before the wedding, many of our guests had trouble booking their rooms. They were transferred to third-party reservation agents who did not know about our wedding room block or the discounted rate. Some guests were treated rudely, while others never received the rate they were promised, even after we contacted the hotel several times. Our own stay was just as disappointing. Some guests received breakfast vouchers while others did not. There were complaints about bad odors in rooms, a dirty pool area, and times when no staff was available at the front desk to help. The biggest disappointment was our room. We were told the hotel renovations would be finished before our wedding, but they were not. Our Junior Suite was dirty, had a strong odor, and was not acceptable for a wedding weekend. We were moved to another room, but it was not the suite we had reserved. Later, the air conditioning stopped working, and again, no one was available to help. We invested thousands of dollars into our wedding at this hotel, and our guests booked around 15 rooms. We expected professionalism, good communication, and better customer service. Instead, we were left disappointed. Even more frustrating, hotel management has stopped responding to us, so we had no choice but to contact the corporate office. We have photos and messages from our guests that document everything we experienced.

Just got off the phone with a woman who claims to be the owner of this hotel, Veronica is believe…read moreher name was. And boy was she something else.... funny thing is I commended this hotel for having a nice stay while I was there. I repeated that to several of the employess that work at this hotel at the time of me staying there April 11 - April12. I told them it was a nice room.Nice breakfast, quiet, stay.Everything seemed to be great. So why a bad review? First off when I booked my reservation the same day I came to the hotel I made it with hilton honors. Hilton Honors, customer service said we need a card to place on file to hold the room.We do not bill the card until you check in. I asked if I can use different card upon check in than the one I used as the hold for the reservation. They said absolutely. Fast forward to 11:08am when I stepped into the hotel, spoke to a woman I believe named Lina, she was very helpful and I asked her to bill my debit card and not my credit card. I provided her my debit card at the time of check in, even though it was too early to get my room and get my room key. I had to go to work which is why I was there to begin with, so when I returned around five o'clock to get my room key and check into my room unknowingly this hotel charged my credit card. I Specifically asked them not to charge my credit card, and they still did. After they did, they reimbursed my card and then proceeded to process my debit card for the transaction once I checked out of the hotel. Needless to say, they needed to charge my card because they claim I did not give them my debit card at the time I walked in. Even if I didn't, there was no exchange of any room keys nor did I walk into any room. The only thing I had was a reservation for a room at this hotel. All I was simply wanting, was them not to charge my credit card and use my debit card and they still didn't get it right. Then a manager this woman i spoke to calls me back this morning and is very rude and aggressive with me on the phone as if I did something wrong to her. Then she claims to be the owner of the business, which I find very hard to believe being that she had the WORST ATTITUDE. Such a shame, all I was looking for was an apology and all she could do was try to blame me for their INCOMPETENCE. Pathetic

This hotel was great! The room was super clean and comfortable, and the breakfast was very good.read more

I recently attended the Money Mondays networking event at the Holiday Inn, where EnfoHube was the…read morehighlighted community organization. It was such a great event and a wonderful opportunity to connect with local businesses, entrepreneurs, and vendors from all across the community. There was such a great variety of businesses represented, and I made some wonderful new connections. The whole evening really embodied the idea of unity in community. The Holiday Inn was a great venue for bringing everyone together, and I had a really enjoyable experience!

We recently held an event at the Holiday Inn, and Lexi, the Activities Coordinator, was awesome…read more The event staff had everything set up and ready for us, and Lexi checked on us several times throughout the evening, even though it appeared to be after her normal working hours. The facilities worked very well for our event. Parking was easy, the food and service were excellent, and the staff made it much easier for us to focus on the event itself instead of worrying about the venue. Our enfohub Businesses Partnering Group was part of the group sponsoring and attending, and we were especially pleased with both the facilities and Lexi's support. The Holiday Inn did more than provide us with a room. Their staff helped make the event successful, and we would definitely return. Based on this experience, I would be very happy to see future Money Monday events held here.

I would recommend this Marriott, the room was clean and we was comfortable. The breakfast had…read moreplenty of choice and by far the best oatmeal bar that I've been to. Staff was very friendly and greeted us when we arrived.

I visited this location unexpectedly while visiting family. At the time of check in I was not able…read moreto provide the proper identification that was requested for the rate that I booked and I was having trouble pulling anything up on my cell phone because of the device in the area and this was expected explained to the clerk. My reservation was changed and booked at the normal rate. The following day I was able to access my cell phone and i provided the proper identification to the clerk in the morning. The clerk informed me the rate would be updated and I asked for a receipt and he informed it would be emailed. I left it at that as I have never had any issues with any Marriott that I have stayed at in the past and they have always been honest until I stayed at this location. Later I was looking at my statement and noticed that I was billed at the normal rate and not the discounted rate I qualified for and that I was told the rate would be adjusted to. I called and spoke with the Operations Manager Abigail who did not take any accountability or offer to help in any way. She blamed her employees who she manage for needing additional training and repeatedly explained Marriott policy that the proper identification needs to be presented at check in. I opened a case with Marriott who forward it to the property and she sent me an email to tell me what she already told and still not offering any help or taking an accountability for her employees. I also experienced another issues during my stay where they ran out of breakfast around 9am and it was not over until 10am. There were people knocking on the door asking for things to be replenished and the kitchen worker left out the back door with earbuds in her ear and I heard her say she's going to break. Just sharing my experience with hopes that this location finds management who's more human like, understanding & willing to take accountability!

The rooms are nice and clean. You don't need a key to use the elevators, I found that out the hard…read moreway. LOL! I stood in line long check in line, only to find out I could've just went up to the room.

Based on the video that I saw from a patron who stayed at this hotel, there are some staff members…read morewho need to be trained on customer service. The Maintenance manager was extremely rude and irrelevant. He is not a guest service agent, so the fact that he was disrespectful to a patron was uncalled for. His job is to fix things that are broken. Ha had no business talking to them. His name is Richard. You need to do better.

Its clean, odor free and well lit. Looks like it has been and is being well-maintained…read more Good location right off the freeway and a good place if you're on a Route 66 journey from Chicago to Santa Monica needed something that's quick-in, quick-out to keep you moving along It's pricey for a Comfort Suites, so not your typical Comfort Suites experience . . . meaning it was good.

First off, this is my second time staying at this Choice establishment, and my first stay wasn't…read moregreat. Since I'm a diamond member, I've noticed a few things that need to be addressed. I've stayed at several establishments, and this is the first time I've been treated like this. Back in October, I was in town for my nephew's funeral. I'm sure not many people check in with a service animal, so I thought there would be a communication memo between the staff. After the funeral, I wanted to come back to the hotel and relax and grieve in private. However, I had to walk my service animal on our way back. The young man at the service desk was very aggressive and raised his voice when he told me that no pets were allowed on the property. He made me feel very uncomfortable, embarrassed, and almost afraid. I was very tired and sad from the sudden death of my nephew, so I finally gave in to the verbal assault just to get to my room to rest and decompress from the negative energy given off by the service desk associate. Well, after checking out the following morning, I normally look at my bill, but I didn't. I just wanted to get home and relax from this sad and stressful trip. A few days later, I did look at it and noticed a $2 charge for a safe that I never used. After reading the small print, I realized that $2 is charged to every guest, which I assume is because if you don't read the small print, you'll be charged that. $2 doesn't sound like much, but if you have 200 guests a week, @ $2 each and 52 weeks in a year, you do the math. It's a sneaky way of making extra profit. My second stay was just one night, and I always try to give hotels or any place a second chance before writing a review. Checking in was wonderful. The young man was very polite, friendly, and even acknowledged my Diamond tier. I also filled out the service animal paperwork, which I've never done at any other property! We even had a short conversation that was very pleasant. As I mentioned, I was only here for a night. However, things took a turn for the worse during breakfast. My wife and I were having our breakfast when it became evident that the other breakfast attendees were unaware that I spoke Spanish. Some of their remarks were quite unpleasant they were making about some of the other guest definitely not lady like As we were leaving, I intended to grab a couple of apples and oranges, but I had forgotten. Upon returning to our room, 223, I asked my wife to run downstairs and grab them for me. Unfortunately, the breakfast attendees informed her that she was not allowed to return. After a few choice words, they relented and allowed her to come back, but only this time. When she returned to the room and informed me about the breakfast situation, I was furious. As I was checking out, I had a conversation with the manager on duty, and she apologized. However, I decided to return the two apples and two oranges to her. If this is the way guests are treated, I can assure you that I will not be staying at this property in the future.

While it is reassuring that they always seem to be cleaning (you can smell it in the air) and the…read morerooms are quite comfortable, I woke up to a little friend on the floor near the tub. Thought it was dead, but it moved! After covering with a towel & stomping, while checking out I politely asked for a manager. I was told one was not in so I told my story & showed pictures to the front desk. With a smile on her face she said "oh yes we had pest control cone yesterday that's why you see one." She's basically smiled and said to have a good day. No apology no "im sorry you had to see that" no accommodation. While I am glas they are taking care of the problem (I hope) I was underwhelmed by their response.

Stayed here for one night. The staff was very nice and professional. The lobby was clean and the…read moregym and hallways were clean too. There was a pool and a basketball court and a few outdoor areas but it was very cold when I visited and raining so I could not see these areas clearly. The room was a good size but it wasn't super clean. I did see dead moths on the curtains. Other then that the rooms had a lot such as fridge microwave coffee maker and even a hair dryer. The room we stayed at also the air conditioning unit had one of the covers detached and was not able to put it together. I did let the staff know and hopefully fixed it. That morning breakfast was good. They had a waffle maker, eggs, sausage, Tator tots, yogurt, cereal and coffee and juice. I was actually impressed with the breakfast here. Would I come back? Yes I would. Hotels in this area are not the cleanest anywhere. Also what I liked about this area is Walmart a few restaurants are within walking distance, like a few hundred feet. And also there are tesla chargers again a few hundred feet from the hotel.

This hotel was clean just what I needed for the night to spend the day in the area. The service was…read moregreat. The reception area was very tentative and kind. The water pressure for the shower was low. Other than that I was Satisfied with this place

this place has no water pressure. The shower is so tiny that you can't turn around in it with all…read morethe lights on except the bedside table there's not enough illumination to see across the room. The bathroom light is so damn that you can't see the shave I give this place a zero, but you're probably pay more attention to one, but this is absolutely. The worst motel I've ever stayed in and I am a truck driver. I stay in bad motels all the way across United States but this is the worst. My name is Tom Matlock my phone number 714-315-1390 if you want to face to face because this place is the shits.

Like always Mariah is suck a dear with fresh morning coffee and a warm friendly smile. Making sure…read moreI'm taken care of as well as all her guest. I feel safe and comfortable here. Thank you Mariah and Christine whom keeps this place immaculate.

This motel 6 is actually a bit better than the other ones i stayed at. Of course the housekeeping…read moreladies are a hit and miss, but the front office/ desk is quick to fix it, they try to make it right. I would definitely stay in this one again. Majority of the front desk is Friendly trying to get to know you :)