My brother had a terminal illness and was placed at lakeview which is now called Quantum. I found…read more Quantum facility to be clean and well kept. the 5 star rating is for the staff. All of them helped to make my brother as comfortable as possible. At the end, they were professional, caring and supportive. The staff helped with physical and occupational therapy and swallowing therapy. The nurses and aids were always polite and friendly to the patients. You can not ask for a better place to send your loved ones for either rehab or comfort care. The free small bakery was a nice perk. I don't know what the problem was with the previous reviews but the ownership has changed and the staff was great.

10/2015 I am reviewing Lakeview while my family member is…read morestill stuck in this facility! I would like to take them out of this facility but I do not have much say in that decision. The ownership has changed I am not sure when because we we're never notified, even after 3 yrs of being involved with this nursing home. I have noticed ever since ownership have changed they fired many caring staff members, rather than hiring more staff. Instead they decided to do a makeover on the 2nd floor, you would think that was a good thing. However my loved one who lived on the 2nd floor for 2-3 years that they would keep them there. Since they were familiar with all the nurses, aids and their room! Not the case, my family member who has Alzheimer's was moved (basically kicked out) to the 3rd floor. Which by the way they never plan to fix, never mind about hiring more needed staff. Ever since my loved one moved to the 3rd floor it has been a nightmare. They ended up getting a very bad non healing bed sore, due to neglect. Even one of the staff members warned us quietly about the facility being neglectful (that staff member was probably fired later). It was a continuous nightmare from there. Fast forward 10 months later, as of 2 weeks ago my loved one now has a 2nd bedsore! When we called to fight with them about it they ignored our calls. I was calling the assistant of the director and she failed to call me back (I get that feeling the director forbids some of the staff members to be in contact with us). Instead she had a nurse call 2 days later! I did not want to speak to the nurse, I wanted to speak to someone in charged! But that never happened. Today my family member's child went to check on them 2x. Tonight they found their loved one drenched in sweat, hunched over the bed. Not one staff member noticed! The patient's child did say there was hardly any staffing tonight, so who's fault is that? I think there are a few staff members who genuinely cares about the patients, but majority of them I get the feeling just doesn't care. Why should they if they are understaffed, mistreated, perhaps under paid and it seems to me the director doesn't even give a damn? But that is no excuse for a patient to be left sick, hunched over their bed soak and wet in their own sweat, that is just unacceptable! My family member recently is very sick (again we believe due to neglect) and nobody really knows why. We have asked numerous of times is it pneumonia, a Uti, upper respiratory? Nobody seems to know. It's been a week and still nobody knows (even after supposedly test). Yesterday, the patient's child noticed the nebulizer was not working in order to treat their condition (whatever that condition may be). But the aid and nurse continued to give them the same treatment with the broken equipment. Until the patient's child spoke up. Their response "oh it must be broken" but they continued to give the treatment with the broken equipment and never bothered to get a functioning one. Not until the child complained on day 2. These are just minor ridiculous experiences with Lakeview but it's the same old story month after month. Tomorrow I will have to contact them yet again to argue with these people about my family member's condition and the fact that they are neglecting my loved one. The director is a rude cold son of a b. If I had power and money, I would sue him, for harassment, neglect & stress. He does not care about the patients, or the patient's family. The director does not know anything about the patients, I bet not even their names (a previous staff member would say hi to any patient that pass him by, name and all, he left). I never saw this current director say hi to not one patient. He had harassed me and my family while we we're having a peaceful visit with our loved one. I can't say why because I am afraid for the safety of my loved one. I am afraid the director made me very suspicious of his and Lakeview's intentions. This is why I can't say if the patient is a male or female. Or if the patient's child is a son or daughter. I will probably have to report this facility to the bbb, send out more reviews and pobably speak to a lawyer. We are not even those kind of people, we just want our loved one to die in peace and dignity! So I warn you to not put your loved one in this facility if you want them to be taken care of. Before Lakeview's ownership changed, the director and the staffing was actually more than ok, for a nursing home. However after our experience in the last year with the new director and ownership my impression is that Lakeview just does not care about the old or dying. They do not care to see these people die with dignity. My loved one is on their last days and this is how they will go, sick, drenched in piss and sweat hunched over their bed. Tomorrow I will speak to another facility to see about other possibilities, perhaps closer to where we live. I wish this on no one. Tomorrow I will fight.

I just want to take this opportunity to thank all the dedicated workers at Surge Rehabilitation and…read moreNursing. Your service has not gone unnoticed. I thank the Lord that my family chose this facility in my recuperating process. Even today when they are shorthanded due to lack of staff, they still manage to get the necessary job done, and done well. A special shout out to my nurse, Natasia. Here since yesterday morning with the exception of a couple of hours of sleep. One of the newest nurses here, I could tell she was truly dedicated to her patients and work. One other shout to the kitchen staff who don't get enough recognition from the residents or myself. Breakfast was served on time this morning, a feat in its own. Thank you for getting up extra early and making it happen. Once again to all employees who made it to work this morning, from our temporary administrator, Nancy all the way down. Thank you from your residents

I recently had a close family friend admit to Surge Rehab. Her stay was about 30 days…read more She had the best experience at this facility from PT and OT to the recreation department and every department in between. It was hard to find her at times when I visited because she was involved in every activity offered. She left feeling strong, happy and states she will dearly miss the Surge team.

Both of my parents did rehab at Island Nursing. I would not recommend this facility…read more When a facility is unable to have sufficient staffing levels, it is impossible to provide care in a timely manner. (On one weekend all the aides called out for the overnight shift, so an aide was pulled from another unit to help. With 40 beds in Mom's rehab area, it was tough.) Aides should not have to hunt for supplies when preparing to change a patient. Large sized briefs, barrier cream and garbage bags should not be in short supply in a nursing facility. 95% of the employees here are good souls. Their heart are in the right place, they care about their patients and attempt to do the impossible. The kitchen team is incredible. They offer so many options to patients, produce delicious food and are incredibly responsive to requests. As someone who stayed with their loved one - leaving only to shower and briefly nap - I have the following recommendation to caregivers. - Keep a careful eye on prescribed medications - Visit frequently - Check skin integrity frequently - Engage with the dietician and ensure personnel delivering/recovering food are aware of current meal plan protocols. Dietician does not reach out to patient/family to inform them how things are supposed to work. You will need to ask. - The PT program is not a rigid structured time setup. It is effectively first come first serve. Which may result in the therapist who is familiar case being unavailable when the patient is available. - lack of visibility into prescribed medication as well as report of medications actually dispensed, needs significant improvements. Key personnel administering medication have experienced significant unexplained turnover, which is somewhat in step with facilities personnel charges at all positions. When Mom was last released from a hospital, our family opted to bring her directly home instead of risking another experience like the one at Island Nursing.

I am reporting this place to the Dept of Health. My family member was here for a couple of weeks…read moreand I was so happy when they left. Calling for a nurse in this place is almost impossible. After many many attempts to get medicine on time it becomes an impossibility to find out why they don't respond. One nurse tried giving my family member the wrong medicine. Thank God they would ask about what they were being given. Their own nurse attended to wounds once every 3-4 days when their wound was to be taken care of 2x a day. This place is terrible and if you need rehab or nursing care, DO NOT GO HERE.

I have been seeing Bob and his crew (Gina and Kat and the girls), for quite a few years, due to…read moreassorted surgeries, injuries, etc. They have always treated me with the utmost respect and professionalism, and everyone in the place makes me, and all of the other patients, feel very comfortable. The crew, in particular Bob and Kat, are sensitive to my needs and I always feel as though they have done their very best to ease my pain and discomfort. I heartily recommend Mid Island Physical Therapy to anyone who is in need of help.

The quality of care and attention I received at Mid-Island was far better than any other therapist…read moreI've been to. They truly care for you and your recovery. Bob and Cat take the time to make sure you are doing the exercises correct. The atmosphere is pleasant and happy. He even pulls out his guitar and sings for you on your birthday. I highly recommend this place for all types of PT needs. Sharon (Jack/Jackie)

The facility is now called Surge nursing and rehabilitation. I am a relative of a resident. Don't…read morelet the photos on their website fool you. While the lobby, physical therapy room and its bathroom are nice the rooms are not. The second floor rooms, for rehabilitation patients, are nicer that the third flood rooms, for permanent residents. The third floor always has a bad odor. The food is nothing like the pictures on the website. While the staff is nice there there is just not enough staff to give the residents the attention that is needed. The outside seating area is lacking with broken benches. There were times when some items such as dentures and electric razor went missing for extended periods of time.

I am Mary, My mom was admitted to Oak Hollow for Rehab because she had a fractured ankle. Jane is…read more92 years old. She also had slurred speech and was not swallowing well and right arm weakness. Her stoke or problem was never adressed. She progressively got worse. The Doctor never reallY examined her or realized who his patient was. My mother in very aware and cognitive. She was totally independent until her fall. Dr Salem had down dementia as a diagnosis. I did not know that till a month ago. Poor mom just declined, nothing was adressed. The speech therapist was not very good and did not help her speech or give her exercises to do. She actually seemed upset with her job and tried to give my mother more than she could put in her mouth and had to spit it out. My mom knew how much food she could handle. She in my opinion was disrespectful. My poor mom ended up with a necrotic infected stage 4 decubitus that the nurses never told me about. The aides were supposed to be turning and repositioning her, and never did. My brother was with mom most of the day. She sat in her wheel chair all day. They were always short staffed. So sad. They should have told us. And mom should have stayed in bed more to be turned. Not sit in a wheelchair with a dirty diaper till they had time to put her into bed at 4, or 5. And sometimes much later. Now my mom is home and is in pain and not doing well. Her stage 4 decubitus, bed sore is doing better since we have her home because we are taking better care of her. No one should have to go through the pain of a bed sore, especially at 92. The aides work hard, but they were short staffed. They just hired 12 new CNNs. But they should not take patients in if they can not properly take care of them. It is a crime! I will peruse this. And hope it doesn't happen to others. We were involved with mom. The poor soul with no family. Mary Hasnas. 7/20/14

I had an exceptional experience lately with a Knee Arthroscopy surgery at this Hospital…read more The process was well defined and all of the Staff from the Pre-surgical testing team all the way to the Or Staff were cheerful and highly motivated. Excellent bedside manner. I highly recommend having any procedure at this hospital.

I was in St. Charles Hospital with Covid in January of 2021 for five days. I can't write the…read moredetails of what happened to me because it's being investigated but it was the worst experience of my life. It's an experience that took me five years to talk about because of how traumatic it was. The treatment I received by the ER staff could be compared to a horror movie. I would rather die than be treated by St. Charles again...that's the level of bad I'm talking about. I can't believe such sadistic people work in Healthcare. That's a thought that keeps me up at night. I would never say that every doctor and nurse at St. Charles is bad. I'm sure a lot of caring people work there but not the people who treated me. I know a lot of people in Healthcare and I respect them and admire the work they do but that was not my experience at St. Charles. I don't know who is responsible for hiring but they need to re think their choices! Hands down the worst experience of my 57 years on this earth. Go to St. Charles ER at your own risk. Don't say you weren't warned!

Having a hard time scheduling therapy that my doctor recommend.Front desk doesn't pick up phone and…read moreif you leave a message it never reaches the right person.Very frustrating to deal with if you need therapy for a serious injury.I think they prefer handling minor rehab from surgeries.We left a message with the desk that we'd like to speak to the head of the department and he didn't have the courtesy to call.Our assigned PT said "well,you're going to be coming here for a long time".How's that for positivity.

my father was here least year...they were the most compassionate nursing staff and he received the…read morebest of care

Was recently a patient doing a short stay there for a needed procedure. They were very friendly…read moreprofessional and easy to work with right from the start when they booked the appointment. On the day of everyone was equally kind and professional. The admitting front desks were quick and easy to check in with. Every nurse at every step was so kind and reassuring. They were very careful and followed all procedures to ensure I was the right patient receiving the proper procedure. Even the transport staff (I think one was Jose) were so kind and did a great job keeping me calm by kindly making small talk. Nurse E. Wolff was wonderful and advocated for my wishes for me so that I could relax for the procedure. She checked in with me about directives id verbalized earlier to ensure I was receiving the kind of care I had asked for. The radiologist/tech Andrew S who operated the Fluoroscope was also excellent and kind. He made sure to add as many warmed blankets as I needed to stay comfortable in the cold room before the procedure and was obviously beyond competent and skilled at providing the imagining. Dr Benjamin Raj and Dr Giovanni Santoro had wonderful bedside manner. They were both extremely professional and informative while keeping me reassured and calm. Both were so kind and did an excellent job. The recovery room nurses were also very kind and helpful and great at their job. Overall the staff exceeded my expectations. If you need a procedure at this hospital I hope some anxiety is alleviated knowing that the staff there is kind and helpful from a human to human perspective but above all competent and skilled at their professional roles.

Well I don't think I should go back here have 103.5. temp the one dr was gonna admit ne but the…read moreother when said nothing wrong so then why the high fever

Excellent professionals in a modern, well equipped, clean studio, offering superb care for the…read morepatients.

Wow not only were they concerned and followed great protocol during these COVID-19 times. It is…read moreSAFE. The therapy and treatment was professional, efficient, and complete with me feeling better right away. Walter the physical therapist and his assistants were great. Thank you once again I appreciate all your hard work.

I had a text confirmed evaluation appointment at this location scheduled for Oct 15, showed up 5…read moreminutes early and was greeted by 3 unprofessional women in the reception area who had no record of my appointment, when asked to repeat my name was given harsh and dirty looks from receptionist and was told "don't come back", by one of these unprofessional employees! Was made to feel like a fool. Was also told that they don't do that kind of work here and was also told that the dentist who handles that is not here today. Stay away from this mis managed practice at all costs . My appointment had Ben made a week in advance and to repeat, was confirmed by text message !!!

I haven't been to this dentist in over six months. I work for NYS and my dental plan covers myself…read moreand my husband 100% for ALL routine services. I received three bills that I have already paid billing me $125 $125 $125. I never questioned it. Recently, I received another bill already SENT TO COLLECTIONS. I emailed the person and asked if he would send me an itemized bill of these charges. No response. Long story short. I was informed that my husband went over his x-ray allotment four times in six months. I said why would you give him that many x-rays? He's states he only had one x-ray. We were over billed!!!! Beware of Total Dental Care of Middle Island NAME CHANGE The Smilist