I am re submitting statement,from few wks ago.Just wanted to let it be known that because Queen City have a monopoly they think they cam just rip people off.And the dispatchers(cristy)will bless at the same time as ripping you off.then lies about it but she preaches the lords work.hahaha lol. How fd up.giving them a star shouldn't be required.most of the taxi are.filthy read more

Called Queen City Taxi Cumberland from the Amtrak 2 nights ago on a Wednesday. Taxi arrived 1 minute later. Driver in car 45 was very friendly and courteous and the fare to the hotel was quite reasonable. read more

Be careful y'all, one of the cars or drivers are absolutely disgusting. I saw what looked like a bed bug crawling on the back of the driver's seat on my way home. I let the driver know, they gave me a very audible huff and told me to just get out after paying for the ride. Thank God I live in a home with a secluded backyard. Instantly threw my clothes away before coming inside and burned them later. Never again, I'd rather walk read more

Rude rude rude is all I can say about this company from dispatchers to the drivers hire people who can communicate with the public with respect read more

Drivers are safe and friendly. But always 15 to 30 minutes late. Very limited hours and can not reserve a car ahead of time.

If I could leave no stars I would. I called for a taxi an hour ago the lady said it'll be 20 minutes and now it's been well over an hour called and said never mind about the taxi been waiting for too long and with a baby. She decided she was gonna said we'll welcome to the club with such a disgusting attitude and hung up. This lady knew that I have a baby with me and now I am forced to wait longer for a different company to come and pick up my child and myself to take us home. read more

They usually take forever but get mad when you call ahead of time. They're rude and hang up on people. Definitely do not recommend

Literally left me stranded in downtown Cumberland at 9P in freezing cold weather. I called and asked for a taxi to take me to Frostburg and in the background I hear a woman say "Where does she need to go? No. I am NOT going all the way out there." I ask if there is another company in town I can call because I am visiting the area. They reply that they are the only company running. Ok.... but do you not like money? I want to give it to you. read more

Doesn't bother to answer their phones for over an hour of continuous calling. Drivers are rude but not as rude as the dispatcher.

Excellent service from rocky gap to Cumberland and back. The young man that picked us up high times was prompt, courteous and safe. Reasonable rates as well! read more

the cabs be dirty af and not the frienliest drivers. If possible call an Uber or Lyft even though it is more expensive, it will be worth it.

over priced told me they would pick me up in 10 min then never answered the phone again would never recommend them to anyone and I usually come into town with 20 people at a tim that use can service consistently read more

Long wait times and expensive!! I paid $40 to go Walmart. Grant it he waited awhile. Damn Layaway. I'm never shopping at Walmart ever in my life! I would rather go without anything read more

We recently were stranded in Frostburg after a blown tire. After being left to fend for ourselves by both local and state police, this taxi service came through and saved the day. They moved our entire family, dog, and belongings (took 2 trips which they did without question) to an air bnb within an hour. Our driver, Teddy was extremely pleasant and helped us laugh through our string of bad luck that day. THANK YOU!!! read more

John was a great and informative driver. Very nice to talk to. Told me about a local BBQ restaurant. Helped me with my bags that were in the trunk. Thanks John! read more

I'm a visually impaired traveler and use a guide dog to assist me with navigation. Not only is Queen City cab dependable, honest, on time and friendly they thankfully do not discriminate against service dogs like other cab services in Cumberland. read more

Requested a ride from a business to home @ 1, then from home to the business @4. Both Taxi's showed up on time and the drivers were very pleasant. I also left my prescription sunglasses in the first Taxi and to my surprise when I called the office the nice lady (Debbie?) told me she had them. That made my day! Thank You to all involved!! read more

Absolutely terrible customer service. called and they literally kept hanging up on me

The taxis are so dirty inside, when you call for them to pick you up they take forever. The people driving are usually nice, but they will take forever to get to your destination. Call a different taxi company instead. read more

Taxi driver almost hit me on my way home, I call up and the lady has the nerve to get an attitude with me for being even remotely frustrated. She hangs up then proceeds to call me back and say I shouldn't walk in front of the taxi as if right of way isn't a thing. Then tells me how I'm not even worth her time then hangs up again. If you have a better option then go with it, this is the kind of people they are here read more

Very bad costumer service I asked what time the cab was coming the person had an attitude for no reason and hung up

This is a great business. The dispatcher was very nice and professional. The driver was also the owner. He was punctual and knowledgeable. The cab was clean and well maintained. We had a great conversation during the trip. I had to call this taxi service as yellow cab was called and never showed up. I do not recommend any other cab service in this area. Call Queen City Taxi first and you won't be disappointed. I wholeheartedly recommend this business. read more

so im not positive what lady answers the phone for queen city taxi but she is very much rude and disrespectful. i called bout an hour ago and i asked first how long the wait is because white and yellow cabs do take a good bit . either you gotta recall them or they might call you and ask if you still need a ride . so anyways i tell her where i need a cab too and she saids " i will not be sending a cab that way" & hung right up . no i need to speak who is the boss and owns the company because they need someone polite to anwser . read more

Good personnel usually on time except during busy times you also can request time call. Will work a time with you.

Missed a cab 1 time due to a bad car accident and I even called from another number to apologize offered to pay the cabbie still for coming and waiting they wouldn't allow ne to and now never pick up when I call from my cell phone but pick up right away from my house phone read more

White cab is best cab service in cumberland . They try to be on time and actualy do shown up. They have lot of nice drivers and other staff. I would recommend this cab service. read more

Shady! Got charged per person in cab. Uber can't get here soon enough. $44 for a 20 minute ride home from work.

They constantly hang up on customers and the wait time is ridiculous and they are rude and ignorant

Ugh I can't express how grateful I am to Ms. Debbie she was wonderful and my driver I believe his name was Chris but his cab was #50 awesome. The boss of the company was a life saver again thank you guys so much for everything from getting me to pick up my fiance to getting us to d.c to catch the train you guys are the best read more

Long wait time but friendly drivers and helpful loading and unloading purchases. I use very often and am very satisfied with them. Not all that expensive. read more

The operator was rude. She said 10 minutes it ended up being almost 35 minutes. Specifically said i need to be at work by 11:45. I ended up being late. Then proceeded to arguing with me said oh we said it'd be there as soon as possible. Enjoy the bad review. More to come :) read more

The operator that took my reservation was polite and prompt. The taxi arrives at my requested pick up on time and waited until my business was finished at my pick up location before starting the meter. The driver knew exactly where he was going and was quite friendly. The downside - the taxi seats need to be cleaned or even dare I say replaced. read more

This is not a great cab company i got into a cab and before i could put on my seat belt my face was hit on the window causing a cut to my eye pretty big read more

My car broke down and I called in the afternoon for a ride to Grantsville. Dispatch said no problem call later in the evening when ready. I turned down a ride from a friend because Queen City Taxi said they would take me. I called in the evening and they said they only had 3 cabs running and couldn't take me. Now I'm stuck with no ride and can't get to work! Terrible!!! read more

This is the worst taxi company I've ever experienced. Hour late to pick you up when called over 2 hours early, no use of meter and they charge you 'as they please'. Stay away, be warned! They are a fraud!! read more

Worst taxi company. Disgusting vehicles. Horrible customer service. Hardly ever on time. Never takes easiest route. Do not use them. Call yellow. read more