Everyone is so kind and helpful especially for a government funded health care office !

Please stay away from here. I'm not going to go on and on about negatives please find another clinic. Positive note front desk and nurses.

quality of care is great but medical staffing is terribly poor there are not enough doctors and not enough staff for the doctors read more

Referrals never call you to schedule Poor follow through if ANY Even public healthcare is better read more

Like most people I tend to avoid healthcare clinics as much as possible. Alas, this time I couldn't manage the dodge. I developed trigger finger in my left hand and was referred to the Queen's Hawaii Kai clinic for occupational therapy. I'm not entirely certain the difference between OT and PT but apparently there is one. I wasn't familiar with this facility so I Yelped it. Hmm, 1-1/2 stars ... not very comforting. On my first appointment I showed up and, not knowing better, went to the front desk, and got a dose of what I'd been reading about on Yelp. Fortunately, I was told to go around the the back, which is where OT is located. It was there I met Jewel. She's great. She was friendly and caring. I had to fill out paperwork for my initial visit and by the time I was done Kari, my therapist came looking for me. Kari is great. She was knowledgeable from day one and concerned about not only treating my injury but also helping me regain strength and movement in my hands. She's consistently professional and friendly. I hope You don't have need for occupational therapy anytime soon but if you do, the team at the Hawaii Kai OT Department is spot on. I've now been to this Queen's facility over a dozen times to date ... unfortunately, now I have trigger thumb on my right hand but fortunately, I know who to go to for help. read more

Queen's Health Care Centers - Family Practice Near Me - Honolulu, Hawaii

My PCP here is Dr. Gypsy Paar and I love her! She's very thorough and even sometimes calls me later to follow up up! I also find the location very convenient as I live in East Honolulu. The front staff are nice as well as the nurses. Unfortunately they have moved into the Urgent Care building near MacDonald's side of the shopping center. The area is a lot more cramped. The other location had little separated cubicles but here it's an open counter, less private. Waits hasn't been too bad- less then 15 min to get into the room and another 10-15 minutes for the doctor to see you. I've had waits of hour elsewhere. Hopefully they'll resolve the mold problem at the original location so they can move back read more

Thank goodness for Liane!! She is the best and a HUGE asset. I honestly don't know what I would do without her guidance and assistance.

The two biggest issues I have is how long you have to wait (even when you get there/check in 15 minutes early) and how many times they've switched my doctors (I guess they have a large turnover). read more

Queen's Health Care Centers - Lobby/check in/waiting area - Family Practice Near Me - Honolulu, Hawaii

The Queen's Health Care Center is a very appreciated alternative to driving into town to see a physician, negotiating traffic, parking in a multilevel structure, going up and down elevators, only to end up in a windowless waiting room stuck watching a TV program you can't stand. Yes, you still have to endure a seemingly endless loop of telephone options and messages to make your appointment or get a prescription refill. Once you check in you will wait, and wait, for a nurse to usher you in to an examination room, where you will wait, and wait, again. The difference is you park in an open air lot probably within a hundred feet of the door. Once you check in there will be a quiet open waiting area with floor to ceiling windows and a view of the adjoining marina. You can close your eyes, breathe slowly, listen to some soothing music on your earphones, and lower your blood pressure. There are only two physicians doing full time internal medicine, one male, one female, so they are always busy, but the facility is large enough to offer a wider array of services that a private internal medicine specialist could not offer. There are other specialists available once or twice a week but no urgent If busier, impersonal, and noisy are more to your liking you can always go back to a main medical center. I like this place. I think every large neighborhood should have a small personable health center like Queen's. read more

Dr. Richard Ikehara and his staff have been the least responsive physician that I've experienced as a OBGYN patient. Never have I been treated in this manner, no one returns my calls and my request for my Prolia shots have never been on schedule, due to the incompetence of the doctor and his office. At first I thought it was due to being on Medicare and other supplemental carriers, but I realized I started with the docgtore befor I went on medicare. Obviously, Dr. Ikehara and staff did not take pride in caring for his patients, yes as your motto states "You come first" is a joke. I'm very concerned over the care of my bones, I've been waiting since July for my shot, guess I'm not a priority. Nor do I plan on ever going back to Queens for any OBGYN care. EmikoM read more

So I needed to establish a primary care physician and I really didn't want to go into town. After reading the reviews I had mixed feelings. Given that the reviews were mostly about the front desk employees. But I made an appt anyways hoping by some miracle those front desk people no longer worked there hahaha. I am happy to say that the staff were so amazingly nice and patient. Sachi (I hope I spelled that correctly) She explained what paperwork I need to fill out and took my temp, and picture for their file. She called me the day before to remind me of my appt, which I really like bc I've been a bit forgetful lately. So I really appreciate that. I saw Dr. Sanders, she was great and I felt that she really cared about concerns. Other doctors I've seen in the past, were rushing me and their answers were short. But she really listened and provided suggestions, it was nice. Also, I'm so happy I didn't listen to the reviews. I highly recommend this place to everyone!! And for anyone who maybe wondering or curious- yes they practice social distancing, provide hand sanitizer, everyone wears a mask. read more

Sigh. I want so badly to like this Queen's, but the reception staff is terrible! I had acute medical situation. I saw two separate doctors prior to the second telling me in needed to see my PCP. I call over and say I need to see my doctor ASAP. I'll come in and wait if needed. No dice. The receptionists aren't service providers. They're not nurses nor doctors. I can't believe Queen's lets them override the request from other doctors as to when patients should be seen. That's nuts. My doctor was in. There was no reason I shouldn't have been allowed to come in and wait for an opening. I'm going to be looking for another PCP. Which is unfortunate, because I really liked mine, but the service at this Queen's is terrible! read more

It is impossible to get anyone on the phone. When you do, it's some kind of call center with people who have no understanding of medical symptoms. I have resorted to walking into the Queens office in Kahala or Hawaii Kai to make an appointment. It's faster. I am frustrated and irritated. I have great doctors but this telephone system is impossible. There is no such think as customer service. I am seriously thinking about changing to an office who has a receptionist who answers the phones, if such a thing exists today. read more

You can't even get appointment for urgent female issues with the doctor! When you call the "hotline", they advise you to go to their urgent care instead. read more

It takes a very, very long time to be able to speak to office staff by phone, and when you finally do get to speak to someone, not only are they frustratingly unhelpful, they don't listen well and are quick to direct your call to the wrong department. read more

After waiting for several weeks for an appointment, I would rate this guy a zero. This 'Silver' guy is by far the worst so-called doctor (??) ever. He's rude, obnoxious, condescending and has an attitude -- and for no reason! He's only been at Queens Hawaii Kai since last year and hopefully he won't be there much longer as he'll really give this Clinic a bad name. I'd rather see a Witch Doctor or Veterinarian. I'm not interested in a good bed side manner, just a good doctor. I checked out his 'Quality Reporting' Hhmmmmm!! I've been a patient at Queens Medical Center, Hawaii Kai on and off for many years and it seems as though all of the good 'Medical Physicians' have moved on except for: Dr. Jenny Uramoto who's wonderful. read more

We came to this health center because they were within the HMSA network. After a few visits there I'm really debating on switching to Kaiser for insurance. Definitely the WORST health care center ever. Like the previous reviews, I'd give zero stars if I could. Receptionists They all have their negative quirks. One of them acts as if they don't understand you over the phone. Please note that I speak at a moderate speed and very clearly. It's very frustrating when trying to make an appointment. The rest seem like they're having a bad day everyday. If their getting paid to chase customers away. They deserve a raise. Doctor Melanie Lee During our first visit, we got the impression that she didn't even want to be there. She was not very professional at all. After the second visit it was clear that she wasn't having a bad day on our prior visit - she's just like that. Maybe she's related to the receptionists...I don't know. I was prescribed a medication that didn't help my illness at all. I actually got worse and developed other symptoms five days later. Needless to say trying to schedule another appointment was a nightmare. Going to the doctor's office should be simple: you go to the doctors to get professional medical advice, go home and get better. Not to deal with receptionists and/or doctor's negative proclivities for bad customer service that exacerbate the problem more. I'm never going back there again. read more

It's a shame that the practices of the clinic as a business make it totally user unfriendly as a place of health and wellness. I have been here several times as have members of my family. I really like the doctors and had hoped to switch to them as the clinic is so convenient to where I live, and my experiences with the doctors was always positive.. However, the way the front office is run is so offensive and has so little to do with health and everything to do with making money, that I had to stop giving them my business. If you are sick, it is nearly impossible to get in that day. Our doctor of choice is always booked and the clinic does not leave openings for sick patients. We have been told repeatedly if we need to see a doctor same day to go to the Urgent Care. What use is a great doctor if one cannot get in? One time my son was really sick and the first appointment was three days away. He ended up going to Urgent Care and when we called and canceled we were charged a "late cancellation charge." We called in the morning and his appointment was in the afternoon. The requirement of getting prescriptions refilled is difficult and they ask for you to come in for an appointment more often by far than my doctor before or after I went there. Last, the front office staff as a whole is stressful to deal with. More often than not they are not friendly or helpful. read more

Went once to avoid the hassle of Queens downtown, and encountered different hassles. Never went back. Front desk staff was rude. She told me not to call for an appointment again because I would not divulge my SSN. Seriously? You won't treat sick people who value their privacy? So Queens won't treat tourists from other nations who don't have SSNs? She was so insistent, had to wonder why she was SO invested in getting my SSN, with all the identity theft around. I have not written my SSN on a medical form since maybe 2000 or earlier and was never bothered about it, until I went here. Haven't been asked for it since, either. It's a number for Social Security benefits and is not supposed to be an ID number. As for the doctor, had to undress before seeing her. I know it's "efficient," but that's just downright humiliating for the initial visit. She introduced herself as "Dr. So and So" but addressed me by my first name, another move that puts the patient in a submissive position. I do not like doctors who do that. A few weeks later, when I had not called to make a follow up appointment, see above paragraph, she called me and was rather abrasive and insistent I do as she ordered. Nope, not going back. I believe she now works at the Queens in Ewa. BTW, for all its socialized medicine faults, I miss military Sick Call where you just show up in the morning for those ailments like a sore throat or a broke toe, without an appointment, get an exam, a diagnosis, and either treatment or a referral to a specialist or hospital, if worse than thought. The only thing that resembles it in the civilian (PPO) world is the emergency room and that is so costly, insurance won't pay for it unless you can justify your visit. WHY are appointments necessary for immediate but not life-threatening problems? And Urgent Care is a needlessly expensive alternative. "Medical Centers" should offer a service like Sick Call or Urgent Care. Maybe Kaiser does, but I'm not familiar with their services, although ALL my friends have Kaiser. Wonder why. I will add that the facilities look clean and modern, at least for the one visit I made. There are so many negative reviews here, why doesn't Queens HQ do something about it? Unless this is Queens' Siberia. Hmmmm. read more

Everything Jane M said. Melanie Lee always seems to be incredibly pissed off. She doesn't even seem to like doing her job or being there. Her nurses were okay, but overall her diagnostic for me was "Well if it gets worse, go to the ER" you'd have better luck at Straub clinics read more

Wow! I didn't realize how bad the rating was here, but let's just say the office can work on lowering their voices down, patients can't communicate if the personnel are talking. I get being in the medical field can be stressful, but keep the chatter down a minimum. read more

The most unhelpful and unpleasant front desk staff. Went in for assistance, not even a hi can I help you. The wait time was extremely long just to answer a question. read more

Went in today to be seen. I was the only one in the waiting room filling out paperwork. I then handed my papers back to the gentleman at the counter and sat back down. It is a very quiet waiting room and he is sitting there talking horribly about the other staff members to a coworker. He than proceeds to start loudly laughing about the stuff that I wrote on my patient information form. Loudly saying that I am uncultured and need to be taught what to write on my form...ABOUT MYSELF. The girl working next to him added to his comments saying that the system is so broken now a days and were giggling like mean girls. It was extremely rude and unprofessional and it took a lot for me to hold back and just ignore them and be the bigger person. He than went on to make comments about my insurance and says "I don't have time to look into this insurance, that is not my job". The doctors were all very nice to me but they should really look into getting new receptionists because they are not very friendly people nor do they know how to keep patients personal information confidential. read more

I have to disagree with these posts. I am a patient of Dr Pandula and was a patient of Dr. Grote until he retired. I have found Dr Pandula to be very professional and responsive- I liked Dr Grote as well. She calls me to follow up, tracks my progress and is proactive- in other words she acts like a doctor should and the way that Dr Grote did. To be fair I usually go there for appointments that are set up well in advance of the day- but the one time I went in last minute (upper respiratory infection) Dr Pandula fit me in that day. I know that it can be difficult to get appointments with certain doctors there who always seem to be 'booked'. My wife has had some frustration with lack of access at times. But is it really that much different than other busy health care offices to warrant this level of criticism? I have been going there since it opened- in the old days there were problems with calls being forwarded to phones where people never picked up...this seems to have been addressed at least in my recent experience. The call in system is confusing- I wish they would improve it. I have never had a bad experience with a receptionist or other person there...i'm not sure where these comments come from. Perhaps they had a bad apple at one point and it only takes one. If you want Kaiser you're welcome to it- not for me though. read more

Went in about an ear infection that was causing me SEVERE body aches, fever, nausea. All they gave me were some ear drops, and told me to come in again if it got worse. Of course, it got MUCH worse. My ear canal was almost completely shut and I was vomiting from the pain, so I went in the next day. They still wouldn't prescribe me anything, told me the same exact thing: to just take Tylenol and the drops. They told me the ear infection wasn't what was causing my fever, aches, and vomiting. I asked twice, "Then what IS causing them?" Both times he literally shrugged and said, "Could be anything. You could have the virus. Just take Tylenol. Any other questions?" Now my OTHER ear is infected, and I don't have enough drops for both. When I called to ask for a refill on the drops they said no, that I would have to come in AGAIN and pay ANOTHER $35 co-pay. I said I couldn't afford to pay them over $100 in one week just in co-pays. Thanks a lot for your sympathy and care. Never coming here again. read more

Got a referral to see a specialist from this clinic. And doctor's assistant sat on making my appointment for a month!? Later I was told that she is on vacation..how unprofessional! read more

I despise going to this place. I live in Hawaii Kai so, it's the lesser of two evils... drive into town or go here. They always run very late, up to 1 hour and45 minutes but yet they require you to be there 10 minutes before your appt. Even when you call in and say you're coming, you live close by. Then you show up and sit there for an hour plus. Call their phone, they place you on hold for up to 15 mins plus. I'm sure they've forgotten about you. Their primary concern is high turnover, schedule patients at 15-20 minute intervals. Doesn't matter if the docs just can't see patients during that time span...you'll just end up waiting. The physician I used to see here was very good, had a real interest in caring for his patients. Unfortunately, he's no longer practicing. read more

What is happening to the Queen's Health Service ? I've been going to this clinic for many years and have had no problems. NOW, getting prescriptions filled, making appointments and there phone hold times are ridiculous. I'm on the phone with them now to make a simple appt., 15 mins wait time so far. C'mon let's get your act together ! read more

Avoid this clinic! They couldn't get me in for an appointment until a month out. I really needed to see someone so I decided just to wait since it is so hard to get in as a new patient. On the DAY of my appointment they called to cancel due to the Dr being sick. Then they couldn't get me back in until a month and a half down the road. Obviously I'm taking my business else ware since I feel this is how they treat their patients. read more

So my appointment was at 3:30pm with my OB. Dr. Uramoto At 4:10pm I decided to check with the staff why I'm still waiting. They forgot to check me in. So I tell them I have to get my son to practice by 5:15pm. They said okay. And I wait another 10 minutes and nothing. They didn't let me know if they were going to see me or not. So in the end I just walk out and leave. What poor service. How can someone not be upset? read more

The worst service. Waited two hours they skipped my appointment while after I checked in on time. They never questioned why I was still sitting in the waiting area. I had to ask if they passed me and the response I got was "oh sorry". Even after knowing they made a mistake I was still the last in queue. To make matters worst they were supposed to send my prescription to longs. Longs called the doctor about the prescription and he did not return their call. I am still without my medication and no one called me to let tell me I had no medication, I had to go down to Longs to find out. It's Saturday today and queens hawaii kai is closed for the weekend and Monday is a holiday. All I can say is customer service and patient care is last priority and money is first. Do yourself a favor and find another place to get care. read more

Dr Wong Mizuba for my first initial visit as a new patient had absolutely no contact with me physically . It's hard to understand how a physician can come to conclusions without examining a patient . She seems to have very strong ideas what is best for patients not taking into consideration any views of her patient. When I asked a question she responded that that was her goal. I also asked for a glass of water but I was told by the receptionist that they don't have water for their patients . Another person in the front office did give me a cup of water. read more

I went in made a new client appointment which took 6 weeks to see Dr Mario Silva M.D. since I'm new to the area. The 6 weeks past the nurse took my vitals and now I'm waiting to see the doctor. He comes in and goes through my medication that I have been taking for the past 8 years. After every medication Mario says I'm not sure your insurance will pay for it. When he get done I explain that the do and I have been on all these 6 meds for 8 years. He tells me ok but one medication he will not do that most men need when the start getting older. So he tells me if you still want me to be your doctor fine but I will not write the scripts for the one. No ifs ands or buts. What is he a real doctor or just a person playing a doctor I think the later. In the past 10 years with all 15 surgeries on my spine this guy has NO bedside manner or the qouth to be a doctor. I would not let him see my dog if he was the last doctor in the world. If there was a negative number it would have to be a super super low. I seen him once but would never see this quack ever again period. read more

My family (two adults and two teens) have been going to Queen's HK doctors for the past 4 years and I really like the doctors. Unfortunately the service has drastically deteriorated over the last two years. First there was the year-long trouble with patient info from switching computer systems. Fine, doesn't make sense, but ok. However, in the past year doctors are so apparently overbooked that they can't deal with urgent situations. I had a raging infection from a cut on my foot and couldn't get in for over a week (thank goodness for the Long's pharmacist and her help). Now my son has had the flu for days and is having pretty severe abdominal pain. Enough to go to Urgent Care and pay the higher fees, no. But to hear that he can't be seen for two weeks at Queen's HK by ANY doctor in the office? Totally unacceptable! read more

I have been going to the Hawaii Kai Queen's Health Care Center for years. I put up with the lousy service because of the convenience. Just recently, I called because a referral that was made no longer handled the type of ailment that I had so I had to call my doctor back to get another referral. I called on Sept 15, 23 and Oct 1. No response. I called on October 13 and asked to speak to someone because I was tired of leaving messages and getting zero response. I was referred to the Operations Manager (Pauline Lum). She was not available so I left a message. Guess what? I never received a return call. Figures. The manager, my doctor, his staff and the office staff don't return calls. Must be a company policy since they all follow that procedure so consistently. Time to change. read more

Dr. Cawin Wong Mizuba must be such an inconsiderate and arrogant person to think that her time is the only one's whose time is important. After scheduling an appointment months in advance and then taking a day off, she refused to see me because the receptionist forgot to check me in when I came in. I sat in the waiting room and watched her take every other person and then was told she was not going to see me and had to reschedule (at her convenience so I would have to take ANOTHER day off). Not a doctor I want to care for me. Shows how little she cares about people and how little she respects others. Since they charge for a missed appointment, I plan on taking them to court to pay me for my lost wages. read more

Dr. Melanie N. Lee you are the worst most uncaring Doctor I have ever come across. Your bed side manner is nonexistent. First thing you said to me in an angry voice with no eye contact "why are you here?" Then when I told you my TSH numbers have been at a normal level since I changed my diet and that I was glad that I didn't go on the thyroid medication that can actually make your thyroid dependent on it, you seemed irritated. You said the "numbers are not everything," and that you could see my "swollen neck from across the room." Wow! When I asked "where on my neck could you see that it was swollen because I could not see it," you said "on the right side." I told you "on the right side, I thought it was supposed to be on the left?" You told me no, and then proceeded to get the report that then showed it was the left. You continued to be rude, even when I complemented you on your hair to try to change things around, you said "ya okay bye." When I left your office, I called my husband and cried in the parking lot. You must have a horrible life to treat people with such little respect! I will never be seeing you again as my Doctor because I can see that you are a bitch "from across the room." read more

If I could give this place zero stars I would. This was my first and last experience with this office. My pcp sent a referral for me to make an appointment with an ob doc here. It took 2 weeks and several attempts to fax and refax the referral, for this place to confirm they received the paper work, in addition to that I called 3-4 times to schedule an appointment, AFTER they had confirmed they received the referral, and no one EVER called me back. Ever. My PCP (after 3 weeks of this nonsense) had to call and make my appointment for me because apparently I wasn't important enough for them to call back. Finally when the appointment was made, I received some paperwork to fill out and have ready the day of my appointment, I was asked to be 15 minutes early. I arrived 30 minutes before my appointment time. I was not seen until 1 hour and 30 minutes AFTER my scheduled appointment time. At no time while I was waiting did anyone come out to say, " sorry, we are running behind". I was forced to just wait. Ironically, if you look around this clinic there are signs posted, everywhere, that say if you are late for your appointment or if you cancel your appointment without proper notice to them, you will be charged your appointment fee anyway. Wow. Im pretty sure they now owe me money for the time I spent there. The doctor I saw, when I finally was seen, was very nice and helpful. After my appointment was through she asked me to do one more test before leaving. I did. After a week pasted I had not heard from anyone. .. surprise, surprise. .. so I called I left 3 voicemails. 3! And finally after 3 days I got a call back, only to learn that the test was not logged onto my records and they had no record of it ever being done. Amazing. Truly amazing. I will never go back to this place. All of the testing that I had done, I am having redone because of the truly baffling incompetence of this office and all of its staff. No wonder they have those signs about canceling posted everywhere... I can't imagine they would ever make any money if they didn't. Why would anyone ever go to this place? I notified my PCP, they are no longer sending ANY of their patients here after this. .... o and I almost forgot, after all of this was done, I got a call from Queens that stated they still did not receive my referral.... wow! read more

front reception needs training in customer service. why preregister when the same questions are asked at time of check in. quite a bad attitude of the person who registers patients at third cubicle labeled xrays.. she should not refer to people as "the mammogram is here". the professional staff was great but i am not likely to go there again. read more