This review is not for the regular visit with the museum, rather for their staffs and their so call "$1 Donation" to use the bathroom policy.
This is to report an incident that took place this past weekend; and I hope your museum will re-evaluate your current policy and the way how your staffs are treating people.
This past Saturday 4/15/2017 morning, my family and I stopped by the Flushing Meadows Corona park for the Japanese Cherry Blossom Festival. My two years old daughter needed to use the bathroom in the middle of our trip. I looked around and panic since I did not see any bathroom in sight and this is a park. Then I saw the museum. I told my husband I am going to take my daughter there and quickly ran without my wallet or cell phone on me. My three years son was following us, so I brought him as well.
So at this point, I have my two years old daughter in my arm, while my three years old son next to me, without my wallet or phone; while my husband was waiting outside with our stroller, etc at least twenty feet away.
When I got to the museum with my two kids, I asked the staffs if they can let the kids use the bathroom since I cannot find any bathroom nearby. The staff (an older lady) in the front told me I must give them one dollar donation. I said, sure, but I explained to her since I ran in here with both kids, I do not have wallet or phone on me. But my husband is right outside, I will get him to give the dollar later. When I was about to enter, a male staff who was standing by, asked me again if I pay the $1 donation yet. I repeated again, not yet since I don't have wallet on me, but I will get $$ from my husband later. So we crossed the museum to use the bathroom since the bathroom is on the side, and when we walked out, the staffs on the other side told me I should exit their side. But I told them I didn't give $1 yet, so I need to go back to the other side.
So I came back to this side, the first thing the male staff told me was, "you lied, your husband didn't give us $1 yet" before I could even signal my husband. Remember, I ran in here with both kids, my husband who was twenty feet away watching our stuffs had no idea this I going on. Without my phone, there is no possible way I could communicate and let him know that I need $1 to use the bathroom in here.
So I asked them, do you really think I am going to run away because of $1? The older lady replied "yes, $1 is very important to us".
First of all, I understand donation is very important to your museum, but this point, don't call it a donation since it is a mandatory fee to use the bathroom. So call it a fee, not a donation!
Second, I ran in here with two kids, and I promised you I will pay you. I did not exit the other entrance, I made the conscious effort to come back here because I promised I would give you $1. And in return, you accused me of lying?
Third, let's say if I really don't have $1 to give, so your museum will watch my kids pee in their pants, rather than lending the bathroom for two and three years old children?
I gave the $1 "donation" like I promised on Saturday. But this whole incident is very upsetting and even till now, I am surprised a museum is turning into a such profit driven center. Shame!
I am writing this to let your organization know this incident took place and I hope your organization will re-evaluate your current so call " $1 Bathroom Donation(aka $1 Bathroom Fee)" policy.
Also maybe train your staffs to act more like a human, rather than a money hungry monsters! read more