Cancel

    Open app

    Search

    Quest Diagnostics

    1.8 (6 reviews)
    Closed Closed

    Quest Diagnostics Photos

    Recommended Reviews - Quest Diagnostics

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony M.
    4998
    1300
    1410

    9 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Quest Diagnostics

    Southwest Labs Express Lab Testing - Front of Store

    Southwest Labs Express Lab Testing

    1.7(6 reviews)
    1.1 miBusiness Parkway/Academy Acres

    Went in to get tested for Covid. Instead, experienced an employee be incredibly rude to a customer…read more While in the waiting room, the employees were all talking about ordering food from door dash and joking around. Obviously, they were not doing a lot of work. Then a woman stepped in from the outside and politely asked when she could expect to receive a call to come in because it was 10 minutes after her scheduled appointment time. The desk clerk snapped at her "We're very busy right now. You're just going to have to be patient alright?" He said it with condescension dripping from his voice. Once she left out the door, he goes "Jesussssss." Loud enough for me and the two others in the waiting room to clearly hear. I was appalled at his attitude towards customers. If it's possible, DO NOT SUPPORT THIS CLINIC!

    Horrible place! Went in to take a rapid COVID test, going to fly out of the country for work. DOH…read moreresponses with a negative result the the app SW labs insisted I use, that would provide the details I need to fly tomorrow does not work. The results were not available! Called their number repeatedly from 4:45 on, no one answered when the office closes at 5:00!! Their on hold noise sounded strange and straight out of a bad recording from a Jurassic Park movie. They don't even deserve one star. DO NOT USE THIS COMPANY!!! It is a shame such a beautiful place as New Mexico is mired down with such inadequate services.

    Quest Diagnostics - Empty lobby.

    Quest Diagnostics

    2.0(10 reviews)
    3.0 miBusiness Parkway/Academy Acres

    I came in for labs for a research study, they needed to be done at a specific time. The appointment…read morescheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.

    I contacted this company multiple times: 1st through email, 2nd on phone (human), 3rd on phone…read more(human), 4th automated system, 5th email. The representatives are not trained correctly here. No one can give me answers about if I will even get a bill in the mail (basic information). I was told I'd get an email with a bill and to wait 24 hours... still never received a bill. I was told a payment plan had been created... though found out a payment plan was never created by the rep I talked to. Never received email responses. Had to set up a payment plan through the robotic automated system for TWICE the amount of the plan the rep had TOLD me they'd set up. Worst customer service I have ever experienced in my life. Would never recommend to get bloodwork done here due to the headache just trying to pay them is, communicate, and get correct information.

    Photos
    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

    See all

    DNA Center of New Mexico - Paternity Testing Service

    DNA Center of New Mexico

    1.0(1 review)
    0.4 miBusiness Parkway/Academy Acres

    If your looking for DNA testing I strongly suggest you go some where else besides here. You will…read morenot get your results on time, nor do they have a plan B for nonspeaking English clients. The Lab they use is totally unprofessional, They don't care if you get your results as long as they get paid that's all they care about. They do nothing to help get your results for non English speaking clients. The lady that did the actual draw is all up about your business. They give out your personal information, I had someone else's phone number in my text group. I made Chava aware of it she never corrected it. There mailbox is always full you can't leave a message. They never return calls, yet there on you for payment. I have an open case with the BBB. my advice don't go here you will regret it.

    From the owner: We work with AABB reference labs for Paternity, Prenatal, Siblingship, Grandparent and Immigration…read moreDNA testing. DNA Center of New Mexico is a superior DNA testing facility. Headquartered in Albuquerque, we offer all the common types of DNA paternity tests in the form of prenatal, grandparent, siblingship and immigration for legal and non-legal purposes. We employ experienced, certified DNA collectors and partner with facilities that are accredited by AABB to conduct legal, chain of custody testing. We make the DNA testing process convenient, safe and affordable. And we deliver our clients' test results faster than our competitors while offering 99.99% accuracy and court admissibility. All of our services are rendered within our company-standard, HIPPA-based guidelines of strict privacy and 100% confidentiality.

    Photos
    DNA Center of New Mexico
    DNA Center of New Mexico

    See all

    Quest Diagnostics

    Quest Diagnostics

    1.6(20 reviews)
    5.9 miWestside

    here as a at 7:30. Wait until 9:10 to be seen. Turned out I didn't have the tests I needed…read more Esmeralda was terrific. The computer no longer was able to make an appointment for me and the manager. Denise suggested I go home and make an appointment online.(Colorado.-I was in Albuquerque because there's no quest in my hometown.) Denise was very short boarding on rude because I wasn't able to use the office computer system which at that time I've found a very complicated, not addressing my needs. In this day of AI I understand computers are useful. This makes customer service even more important. We're not cattle.! or are we?

    Quest Diagnostics…read more Add a photo Quest Diagnostics 2.8 (58) Medical laboratory in Albuquerque, New MexicoOpen Overview Reviews Photos By owner About Google review summary 5 4 3 2 1 2.8 (58) Reviews All rude8 phlebotomist7 insurance5 phone5 +6 Sort by Most relevant Newest Highest Lowest Cyndi Yelton Local Guide·16 reviews After waiting more than 2 hours because I was a walk-in and didn't have an appointment, the technician refused to to do a lab a blood lab for vitamin d which is covered by my insurance in network at 100%. Instead, the technician demanded my ... More Hannah Belcher Local Guide·14 reviews·2 photos a month ago Same as the other location. No way to talk to anyone and all their Information is wrong. If you need to fax and order to this location the fax is 505.355.6986. The woman at the other location gave me a card to reschedule with this locations ... More Photo 1 in review by Hannah Belcher R R Local Guide·39 reviews·5 photos 2 months ago The monitor says zero patients being served. We checked in for appointment 25 minutes ahead of time scheduled time. They get people walk-in faster. So just walk in don't make an appointment. While lobby has a room full of people who check in early for their appointments. Emily S 1 review a month ago You're not able to speak to a human connected to this company when making your appointment. I made my appointment via automated phone system, checked in and waited for my appointment but was then turned away because the test had not been ... More Cyndi Yelton Local Guide·16 reviews just now New After waiting more than 2 hours because I was a walk-in and didn't have an appointment, the technician refused to to do a lab a blood lab for vitamin d which is covered by my insurance in network at 100%. Instead, the technician demanded my credit card for $352 for the vitamin d blood test I declined. I called Blue Cross Blue shield and they informed me that yes vitamin d lab work is covered and that the technician lied to me. I have sent quest two written complaints concerning the technician's behavior, but quest has not responded. They have sent me a bill. I am going to treat the bill the same way quest treated my complaint.

    Photos
    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

    See all

    Quest Diagnostics - laboratorytesting - Updated May 2026

    Loading...
    Loading...
    Loading...