This place is Horrible! Worse than the DMV!! Never go here! They let you sit and wait when they have no staff to take Walk Ins! Just say you're an appt only facility! People have things to do! Ratings. -100 read more

I've been to this Quest twice in the past month. I've been pleasantly surprised by my experience both times. I had to do a really large blood draw and was super nervous. The first time I went, my technician, Laura, was so compassionate and kind. The needle didn't hurt at all, although I started getting super dizzy during the draw and Laura calmly pulled out the needle, gave me water and had me put my head down to steady myself. She wasn't impatient or annoyed at all, and just kept a calm and professional demeanor. I also had zero bruising from the bloodwork, which rarely happens (compared with Labcorp where I end up with huge bruises on my arm every time I go there). The second time, Maryam was my phlebotomist and I told her I was super nervous and almost passed out the last time. She had about 15 tubes of blood to draw for me and moved me to a recliner chair which helped so much. No pain with the needle, and no bruising! And somehow I got through the whole thing without passing out and without having to stop midway. Both times there was a short wait, but at least I knew when I was going to be called and how many people were ahead of me because the names are on a screen in the waiting room. The facility is pretty stark, but it is a blood draw lab, I don't expect a whole lot more than the basics. The parking can be annoying. I would definitely come back to Quest over the other labs I've used - both of my experiences at this Quest were far more positive than Lab Corp or Sutter Health Lab. read more

Medical lab, great location when you're out on the go . Parking on the street the staff are great the office was clean and chairs are spaced out perfectly. The care from the staff is awesome read more

Quest Diagnostics - Waiting room - Laboratory Testing Near Me - Berkeley, California

Grumpy staff, glacially slow service, unnecessarily unpleasant experience all around. Avoid, avoid, avoid.

This place should be shut down: lab technicians don't practice good hygiene, my technician repeatedly coughed into the air and finally donned a mask. The cubicles where they draw blood are open to the general waiting room and your PII is regularly exposed. While waiting for my appt, I heard patients names, their birthdates and their addresses repeatedly exposed because the technician told people to "speak up". The plastic container for lab specimens was dirty. The technician also had a painful needle stick. She was not practiced. The office is ramshackle: terrible lighting, outdated equipment, dirty walls, stained carpet, outlets exposed and unsafe. Also, zero parking. Just a horrible, horrible experience. read more

Quest Diagnostics - Chipped wall paint, exposed outlets - Laboratory Testing Near Me - Berkeley, California

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I love coming to this location because everyone is so quick! I mixed up my appointment times and since it wasn't so busy this morning, the nurse was able to still see me for my glucose testing. She made everything so quick and easy , this will always be my location to go to. read more

Every time I come to this Quest, the patient care technician named Robin seemingly carries this location on her back! Her professionalism is top tier considering the pressure she faces as she is always being left solo to manage the crowd (I've witnessed this three times) I appreciate her efficiency and hard work. Definitely advise you make an appointment ahead of time. read more

My experience was as good as it can be for getting blood drawn. I made an appointment, but showed up 11 minutes late and I take full responsiblity. Their computer system is strict and there's only a 10 minute grace period because when I checked in on their tablet, the tablet stated I lost my spot. So I decided to "wait it out" and added myself to the in-person waitlist. I was surprised that I only had to wait an extra 20-25 minutes as a standby, I guess there were many "no-shows". The lady named Fariba who took my blood was pretty friendly and even told jokes to make this process more relaxed. Thank you Fariba! Overall, I hope to not have to come again for a long time. ADVICE: From my observations, this location needs a receptionist. So many people who walked in didn't know where or how to check-in, especially using a tablet. Some people had insurance and billing questions. People started waving down any nurses who came out to call the patients, to also assist with the inquiries I just stated. Therefore, this slows down the process for everyone and probably leaves a bad impression. #40/2022 read more

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I agree with many of the other reviewers. This place is understaffed and so slow moving. Even with an appointment you will most likely be kept waiting. And if you are a walk-in then expect to wait for hours. It's like a trip to the DMV, it just seems like one of those places where time has come to a standstill. read more

Friendly and kind lab folks here. Service was so fast with an appointment. It was the only place I could find an appointment the day before. Love this location as well. Worked well for our 12 year old. read more

Question: Why is Quest's turnover so high that they are ALWAYS understaffed? Would love less chitchat with each person. There are NINE people waiting in the lobby and only 1 or 2 phlebotomists. Also, front desk can be so rude!! If this spot wasn't convenient for me, I'd hope other labs would be more efficient. read more

No matter whether or when you make an appointment, these people will always find a way make you wait and wait and wait. The location is convenient, sunny, and generally pleasant. But over the last year or two the quality of service has gone downhill dramatically. My insurance allows me to choose between Quest and LabCorp. There are more LabCorp locations nearby and they tend to be more crowded. But at least LabCorp will honor your appointment time and you will get your labs done. When you show up for your appointment, you'll just sit there listening to the desk staff chatting and gossiping for 15 minutes before they acknowledge your existence. There's a woman named Layna (approximate spelling of her name) who is constantly rude to the older clients. She berates them for not moving fast, after she has kept us waiting for an hour. Another staff member apologized to two of us, saying that Layna is always rude. I don't have enough years left in my life to choose Quest ever again read more

Went last week and arrived at 4:05 cause it said closes at 5. Sent away... won't take walk-ins after 4. Useless.

Pro tip: Book an appointment! Came in on 8/24/21 (Tuesday) and waited for nearly two hours for my blood to be drawn. From what I can tell, if you're a drop in that's the least amount of time you can expect on waiting in order to be seen. Not to mention, I came in around the time they opened, a little after 8am. So definitely book an appointment before coming in. That will save you tons of time. I thought my provider had booked an appointment on my behalf and I was dead wrong. If you get here after 10am, forget about it. Try the next day. My guess is that it probably is less crowded during the later part of the week. Another observation I made was the screen indicating your wait time couldn't be more wrong. It said I had 11 more minutes of waiting to do for nearly an hour. All that said, the staff here is absolutely nice. When I took my complaint to the front desk she was understanding and listened to me without interrupting. I must've opened the floodgates because after my initial complaint people got in line to give their two cents. The lady working the front made a general announcement that they were short staffed and doing the best to keep up with the line. I was impressed with the way she handled all the annoyed customers, including me. read more

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I scheduled an appointment for 1:10. I got there and checked around 1:13. At first, there was only one person drawing blood, and there were about eight people waiting. I saw my name on the list of people on the TV. The TV kept playing an announcement that said that you should make appointments instead of doing walk-ins, because then you'd experience "little or no wait." I waited for 30 minutes, and the person ahead of me was called. After about 10 more minutes, I checked the TV, and my name had disappeared. I asked one of the workers about this and she seemed stressed out and a bit annoyed with me, and said that it was my fault (but didn't explain why). She didn't tell me what to do, and then left the front desk to take a sample. So I left. If you go, bring your laptop or a good book! read more

actually pretty fast today, I only had to wait like 20 min for my appointment and again, really nice friendly staff. I still stand by the checking in online tip though. read more

Glitches with the website, unapologetic staff. Will not text you when you are up as a walk-in. Purposefully there is no front desk person. It seems, only people to drop blood, because they want to avoid having to make any accommodations whatsoever no matter whether it was a website issue or just a human issue. Imagine going to the DMV but they take your blood. Actually, my last DMV visit they were a lot more friendly than here. Note: I did try to learn from my poor walk-in experience last time and make an appointment. The website did not let me make an appointment tbe first time. Even now, I am unable to see available appointments for certain days. It doesn't say no appointments available, there is just nothing showing for any location. read more

TERRIBLE CUSTOMER SERVICE. The staff was downright rude, they rejected service within published opening hours. I explained I drove for a while to get there but they acted like robots (poorly programmed ones). Untrained, rude staff. Just search how many of their reviews mention rude staff or customer service. Go somewhere else for your labs, Quest is obviously part of the corrupt money-making US "healthcare" machine and IMO it seems to hire untrained staff for low wages. How can we possibly trust lab results from this shady place? read more

I was nervous because of all the bad reviews, but I had a great experience here. My appointment was at 2:40 and I was back in my car to drive home by 2:50. The nurse was very nice and friendly, the space was clean, and there's a huge parking garage right next door. read more

Very disappointed with this facility. My child arrived early for an appointment at 7:10am for a timed blood test, but the lab never opened. Their info says they open at 7am, but the lab was closed even at 7:30 when my child finally left. The Quest phone number is just a recording, no help at all. What a waste of time...0 stars for lack of communication and service. read more

Only giving this as many stars as I am, because the guy who drew my blood was polite and efficient, plus I didn't have to wait very long with an appointment. However, it has taken an eternity to get results. Had a routine blood draw 16 whole days ago and still no results. My doctor had to follow up, and they said results are still "pending." Thinking at this point they just lost them. read more

Quest is consistently understaffed and the staff are overwhelmed by the amount of appointments and walk ins that they get, if they're going to allow so many appointments to be scheduled then they need more staff, only one phlebotomist was doing draws for over 20 people waiting in the lobby. We walked in on time for a scheduled appointment and had to wait more than an hour because they don't have enough staff. Quest management needs to do better. read more

Terrible place. I was next on walk in this lady comes in she didn't correctly finish the walk in request in the table but she first come here before me and they help her before helping me . If I am next for walk in after waiting for 1 hour and seeing my name on the TV as the next walk in I do not want anyone going before me. She didn't finish the request so why she is being help before me ? I tried to talk to the staff they just ignore my comment. Why you guys don't have a front desk staff? read more

This review is specifically for Brie. I came in with an order form that was half baked and incorrect, not to mention that I forgot my ID and insurance card. Things were looking pretty hopeless. Instead of just telling me to go away and come back when I had the correct order form, insurance, ID, and credit card, she went as far as calling my doctor for me, navigating phone trees, and brainstorming. we eventually found the right order form and I was able to get my blood drawn for the test. She was kind throughout the whole experience. read more

Was very frustrated with their system. Best way to do is to hand in your Dr Order because even tho dr office faxed the order we had to wait for an hour to take a test and it turned out that their printer was not working. read more

I just had an excellent experience. The computer did not find my appointment. They let me in anyway. Which was good because I had fasted and then walked to the office. Stanley was kind and quick. read more

Worst testing facility ever. With an appointment, I waited 1 hour. She didn't even know how to get the test for Wasted an hour waiting. Lady didn't know how to input insurance. I went to labcorp literally next door walked in without an appointment and got my test ready without any issues. Left in 15 minutes. read more

Quest Diagnostics - Laboratory Testing Near Me - Berkeley, California

Do you like having your time wasted? Do you like waiting around for long periods of time even though you have an appointment? Do you like it when the people working in customer service don't prioritize the customer or their service? Do you like spending money for a parking garage and the company that you're there for doesn't validate? If you're like me and the answer is NO to all these things, then consider somewhere else. This place ain't it. read more

Front desk customer service is unacceptable for a service oriented healthcare organization.

Super efficient, professional and friendly. Not a lot of street parking, but there is a lot.

You will have a very long wait even with an appointment. Go elsewhere if you need to go to Quest. And while you are waiting, you need to listen to Quest commercials telling me how great they are. read more

Mikaela was the sole reason I drove out of my way to visit this location and now she is leaving. I am not very impressed with her replacement Yolaina, as she lied to me about the bathroom being out of order. Plus, she held up a lot of people gabbing with patients, including offering unsolicited diet tips(!) Mikaela was all business, I never had to wait longer than 15/20 min with or without an appointment. Today, it was over an hour. Please try and do better. We'll miss you Mikaela! read more

I've been here twice recently, both times with appointments. No complaints: I've been seen promptly, the staff are on top of things and the place is clean. But it's still a place where you go knowing you'll be poked with at least one needle, so it's a bit hard to get excited about! Here's are some tips to make your visit as frictionless as possible: - Make an appointment (it's super easy on their website). - Come early. They open at 07:00 but any time before 08:00 it's fairly slow in my observation. - Bring your insurance card and the test orders from your doctor (these seem to be the main points of failure for folks). read more

Quest Diagnostics - Quest lab is inside these doors on your left - Laboratory Testing Near Me - Berkeley, California

I made an appointment and still had to wait 25 minutes. Everyone was in the same line whether they had an appt or not. There are a lot of staff, but no one talks to patients. It's all digital. I had to go in to wait in line and check in again(did it on my phone) to see how long of a wait. Online it says 5 minutes. I would've been better off go to a closer location that didn't have appointments. Or just going at a time more convenient to me without an appointment. I'm very frail as are several inside waiting for so long risking covid infection. For me, I will be in unbearable pain because I had to wait so long. Thanks to the person who checked this and said they would follow up, I heard the staff talking about needing to take appointments first as I was leaving. read more

Thank you to the fantastic phlebotomist that did my daughter's first blood draw this afternoon! She was so friendly and explained everything in an age-appropriate manner! I've been here many times over the years and they've always been friendly and professional. This afternoon when I took my daughter for her first blood draw, we walked in after getting the lab request from her pediatrician upstairs, signed up for a "walk in appt" on the tablet and then completed the registration on my phone. We waited a bit, but not too long. We could see the estimated waiting time posted on the big digital board which helped us understand where we were in line. The office seems clean and like they are really following COVID-19 protocols. Much appreciated. read more

Have never had a problem here, just make an appointment and you won't have to wait over 5 min.

The very worst in customer service. Like sitting around talking and eating and saying they'll get to you. They do not honor appts. at all and god forbid you ask a question. QUEST, YOU SUCK!! read more

Terrible Service. Went to have lab work a week prior to MD appointments. There were two sets of orders - one each from two different physicians. This is routine. The lab only completed one set of tests and reported the results to the wrong physician Customer service is through a national call center. There is no way to talk to a supervisor or manager at the local phlebotomy facility. (Regency across from Alta Bates). Their resolution is to return and have blood drawn again. I kept the Md appointment and had the lab work done in their office rather than return to quest again The customer service and follow up with Quest is abysmal. It's all routes through a national call center, they route complaints they deem valid to local supervisors (maybe?) and there is no follow up with the patient. I question how quest monitors their technicians and their internal quality controls when routine tests are not completed or reported appropriately I'm a retired hospital Adminstrator and have experience with CLIA and national licensing standards. I believe my experience to be sub par and their service and follow up to be grossly inadequate. read more

I know this place has a lot of bad reviews, but I just had a really great experience here (Monday morning). The two women who were working were very friendly and efficient, did an excellent job at making me feel comfortable and getting it done quickly and correctly. I don't know what their names are but one said she had just transferred from the Concord branch. I did a walk-in and only had to wait maybe 20min. It's understandable that people would be frustrated sometimes because it's such a busy location... but the staff today were working really hard and just doing the best they could given the large volume of customers they have to help in a day. read more

Okay, was going to give this place a one star but the place is clean. We made an appointment on line for 2:00pm cause it was suppose to be quicker. It is now 2:50 and my daughter just got called back for her blood test. That is not fast! read more