Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.

I really love coming here whenever I have to get blood drawn, this place is the fastest, longer…read moreoperating hours and the girls Are pretty good at finding your vein without causing a bruise. Located next to the plaza with Panera Bread right off of route 3 and 91

I made an online appointment. Arrived 5 minutes early. Got in right away. Tech was friendly, blood…read moretest went smoothly and was out in no time. The area was clean. Waiting area was small, close to pharmacy check out and only 2 chairs available for seating, to close for comfort. I recommend.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

Came in for a simple Covid test.... I checked in 15min prior to my scheduled time. I sat in the…read moreparking lot for 45min past my scheduled apt. Time until I was called in. Swab took all of 5 min. And I've been sitting in the room after my swab for another 50min waiting to get checked out. DO NOT COME HERE FOR A COVID TEST! I'd be afraid to come here for medical attention. No one even stops in to say we'll be right with you. Wow just wow. Horrible service. So as I'm bored and waiting what do I do? Look around the room. Ayup it's filthy... please check out my pics. I would like physicianone for giving me time to write this review. I wonder if they will bring in lunch and dinner. Would it be rude to have a pizza delivered? I'll probably be here until the pandemic ends..... the silver lining LMAO!

Absolute scammers. They advertise COVID-19 tests on their website but don't tell you they're going…read moreto force you to visit with a physicians assistant so they can charge you for a "visit". Then they say it's probably covered. Guess what? I know it's not and I have pretty good insurance. They told me they'd have to destroy my test if I didn't visit with their PA. What a shameful practice. This is what is wrong with American healthcare.

Went in as standby and had to wait like 20 mins. The phlebotomist was kind and quick. No complaints.read more

IF I COULD GIVE A ZERO, I WOULD!! THEY LOST MY 24-HR URINE TEST!!! HOW DO YOU LOSE A WHOLE BUCKET…read moreOF PEE???!!!! The whole process was screwed up right from the beginning. I had to go back and forth several times. There is no person there AND no one answers customer service.

Quest Diagnostics is super user friendly. From the ease of scheduling an appointment on their…read morewebsite, to receiving down to the minute email or text reminders, making it reassuring that I'll be there on time. While getting blood drawn is far from my favorite ways to pass time on a Saturday morning, I like that they're open on a Saturday. I have to fast prior to going, that's more doable on the weekend than during the week. In my reminder text I also received an exact location of the facility, not just the address. This was so helpful. The inside is a very clean waiting area with a check in kiosk. Here you can scan your Driver's License and insurance card. I waited around 10 minutes to be called. The phlebotomist was very kind and asked me where I'd like to get poked. I told her my right arm. It was a fast job, that I preferred not to look at. I was out of there within five minutes. It would have been nice if some water was provided, but I did have some in my car.

Writing a review because the previous ones seem a bit outdated…read more.. This place is spotless (it must have been recently renovated) They now have a completely automated check-in, which did cause me a bit of confusion (the staff didn't see that I checked in on their end, even though it showed up on my end). Regardless, they came and got me within five minutes. The person dealing with us was very nice and made the experience as smooth as possible. I got results the next day.

My doctor had sent me to get some blood drawn at Quest Diagnostics. I scheduled an appointment on…read moretheir website for 8:20 am, in East Hartford. It was very easy to get to. Once I arrived at the building, I took the stairs to the second floor. The door was clearly marked that it was Quest Diagnostics. Inside I found a very clean waiting area, with plenty of chairs, and a check in kiosk. Here you can scan your drivers license and insurance card. Then, after a short wait a phlebotomist called me to come into the phlebotomy room to get started. The room was small, with green walls and some statistical information printed on the walls. The young, female phlebotomist entered my information into the computer, and asked me if I had been fasting on this morning. I told her I had. She didn't need my insurance card, since I had already entered it into the kiosk. As much as I don't love needles, and situations like this where there's no way that they can be avoided, my best strategy is to not look. I placed my arm on the armrest, while she tied the blue elastic around my arm. I felt a poke, after a minute I turned around, to find that nothing was done. All of the vials were empty. "I couldn't find a vain" she told me. Ok, I'm no expert, but I'm not sure what she meant, when she poked me right in the center of one. This is what really upset me. She moved the elastic to my wrist. I told her she could try my other arm. "We're going to try right here" she told me, as she pointed to my hand. Yes, she drew four vials of blood from the dorsal side of my hand. She didn't even give me a proper band aid. This was five days ago, and my hand is still turning various shades of bruise. I also felt very light headed and very hot. I asked for some water, she told me, "you can find it on your way out". I didn't like that she didn't go to my other arm, before she went to my hand. I also have a bruise on the area where the job wasn't successful. Thank you for reading this very long review. I will end with these final words. Every job is not for everyone.

had a round about trip to Quest. my appointment was in East Hartford. They were closed…read moreunexpectedly. Glastonbury took my appointment. Professional as always

I have been trying to make an appointment for a blood test via the web site of Quest at 21…read moreWoodland, Hartford CT. IMPOSSIBLE!!!! Every time I select an open time slot for an appointment it says: "Sorry time slot taken". That repeats with the other two slots I select. So I call the telephone number to have a robot recite opening hours. Then hangs up!!!! Same story yesterday and today, No contact with any human! This business should go out of business. MINUS 5!

The perfect place to get your blood tests done. I made an appointment for same day, came 10 minutes…read morebefore my appointment, and was seen almost immediately. The phlebotomist was quick and thorough, she explained anything that wasn't covered by insurance, and then had the FASTEST blood draw i've ever had! I didn't even feel it and it was over quick. Overall, I was there for 20 minutes and had my blood test info back the NEXT MORNING. Make your appointment online and you'll have no issues.

Always receive excellent service at Radiology Associates of Hartford. The staff is always friendly…read moreand works hard to accomodate any problems. The technicians who perform the tests have always been very pleasant.

From the owner: X-ray Ultrasound…read moreMammography Bone Density