The experience with the staff was fine. The waiting room had a girl on her phone playing a game…read more It was very loud and very offensive to the others waiting as well. 15 min of hearing this and all complained when she went in. Should have a no cell phone notice!

BEWARE of Quest Diagnostics! if you go to any doctor, and it requires any kind of testing,…read morebloodwork, urine, or anything. Be sure to ask them if they are sending this to quest diagnostics. If so, refuse it! You will receive an additional charge sometimes months after your appointment for ridiculous amount of money for testing that you thought was paid for at your doctors appointment. this is a scam. Even with negative results, you will be charged up the Yazoo! Horrible, horrible, medical company. This is what gives the medical industry a bad name. Shameful.

After being denied same day appointment with quest for an infusion two days later. I ran next door…read moreto ECHN lab. They were very accommodating.

Typically short to no wait. Lab technicians courteous and very careful with blood draws.read more

This is my go-to lab for blood testing. The phlebotomist who usually works here is wonderful. She…read moreis calm and comforting and so helpful with suggestions for someone like me who has had some negative blood draw experiences. She recommended that I drink a lot of water before I arrive and she has a table where patients who tend to get light-headed can lie down during their blood draw. This has helped me so much! Now I don't dread blood tests anymore. I have had to go to a different ECHN lab (on Hartford Turnpike in Vernon) while this one was under renovations (until June 2018 I think) and it also went very well. I asked to lie down for my blood draw and was totally fine. The phlebotomist was another very pleasant person and I had a great experience there. I would highly recommend either of these ECHN outpatient labs.

I arrived at 9:45 for a 10:20 appointment i had to leave after 10:45 after not being seen.read more

WOW. This place is FILTHY. I am shocked that they provide medical care here. I walked in and the…read moreradiator is just falling off the wall, chairs and walls are dirty. There is literally something slopped on the wall in the picture I attached. Good luck to you if you have to give a urine sample! Take a look at the bathroom. Yikes! I just wanted to leave here and take a hot shower. There is no excuse that this facility should be running in this state. None.

IF I COULD GIVE A ZERO, I WOULD!! THEY LOST MY 24-HR URINE TEST!!! HOW DO YOU LOSE A WHOLE BUCKET…read moreOF PEE???!!!! The whole process was screwed up right from the beginning. I had to go back and forth several times. There is no person there AND no one answers customer service.

I arrived very early to my appointment because I was fasted and hungry, which was advice a friend…read morehad given me who was in last week for bloodwork. I waited 3 hours. This was not the issue, although I don't encourage others to do the same. At one point I was taken into the room, only to be told to go back into the lobby so the nurse could take someone who was late for her appointment. Then as I sat in the lobby, I got to listen to the nurses complain behind the door. As a healthcare worker, studying to obtain his doctorate, I can understand busy days. What I can't understand or tolerate is unprofessional behavior from staff. Do better.

I came here for a blood draw for tests ordered by my doctor. I really like their check in process…read more They have two touch screens on the wall which made it very easy. I sat down and noticed a big screen tv with educational and marketing videos playing. I noticed a list of names on the right side of the screen that shows the order patients would be seen. There was an elderly gentleman in the waiting room who told a staff member that he was here for a 12:45 appointment. It was after 1pm. The staff said the phlebotomist was at lunch and would be with him shortly. Then another staff popped out and said she could take him now. They didn't seem particularly kind to this man. I was seen about 10 minutes after my appointment time. The phlebotomist was friendly and did an excellent job. No complaints with the way I was treated but I was not impressed with how they treated the elderly gentleman.

THEY WILL LOSE OR MESS UP YOUR TEST!!! DO NOT GO HERE! What are the chances that my test AND my…read morefamily members test on different dates got messed up? What a joke and a waste of time. The workers are rude too what a nice experience!

I will NEVER go back, but I am calling the employee about the condition of my arm. (see 2 photos?)…read morethat is my arm after leaving this place. She really jammed it in hard too.....I never had it hurt like that before. Does anyone have a work ethic? My insurance should not pay for this and,, I may need to see my primary doctor, because of a rash that is forming around the bruise, and it is itchy!

This is the second time I have been here to have blood drawn. The waiting room is pristine and set…read moreup in a way where, though small, people are not piled atop one another. The phlebotomist on duty both times I visited was an absolute gem! She's kind, gregarious, and efficient. She's the type of person you wish you could just adopt into your family immediately, even after the needle part (which she's great at!). My only complaint is the wait time, as she seems to always be the only person there. She does her absolute best to get people in and out while still maintaining an excellent standard of care, but the wait would be significantly less if there were two staff members working. Totally not her fault. Overall, I highly recommend this location, as both of my experiences have been wonderful!