4 W ROLLING CROSSROADS 15 CATONSVILLE, MD 21228…read more The electronic queue system appears to be ineffective, as staff seem to call whoever they choose rather than following the displayed order. I waited for over an hour and noticed my name remained last on the screen while people who arrived after me were called ahead of me. When I tried to speak with the receptionist for clarification, she was rude and unhelpful. The customer service was disappointing, and the overall experience was very frustrating.

Candidly, I dread going to any lab. I made an appointment online but wanted to go earlier. I…read morearrived and checked in using the kiosk. The facility was packed but people were being called back steadily. I waited quite a bit but I was able to get in before my appointment time. There is ample parking and the prominent signage makes it easy to find. The gentleman at the front desk was personable and once I was called, the appointment was completed quickly. I highly recommend making an appointment and please take note the drug testing does not start until 10 AM and ends at 2 PM at this particular location.

The ladies who took care of me were so nice and gentle! If you had bad experiences in the past, I…read morerecommend this location.

I had my blood drawn by an absolutely amazing technician! I have a really bad phobia of needles so…read morenormally I become faint and dizzy while my blood is being drawn. Fortunately my technician knew exactly what to do to keep me from fainting and was very kind and understanding. She made sure I was good to go before I left her care. 100/5 stars!! Despite my fear of needles I will be returning when my next labs are due!

Grace Lab has a lot of wonderful services and she is a delight. You would be satisfied to gain her…read moreservices.

From the owner: On-site drug and DNA testing lab. Anytime or place.read more

I was told by the doctor's office I take my mom to about this location which is so newly opened…read morethat it's still not on the Quest Diagnostics website at the time of this review. I had to take my mom here because when we went to another well known laboratory to have her tests done from a written script from the doctor, the lab didn't complete / do all of the tests requested. That was not good as it's already like fighting a hungry bear to get my mom to go get anything medical done, so when I was told this Quest Diagnostics lab location was in the same building as the doctor's office, it was a god send because I could kill two birds w/ one stone while visiting the doctor. This way, my mom wouldn't be as upset about having to go to two locations, again. In addition, the lab technician @ this Quest Diagnostics location was super nice and patient with my mom (who at this point was especially cantankerous because she had been fasting in order to do her labs). Unlike the other lab who didn't do the tests as requested, Chanel (I believe that was her name) from Quest Diagnostics at this location was really nice and ensured she had all of the vials verified for submission and everything was completed. At this time, Chanel was taking walk-ins. I don't know if that was because we came from an office in the same medical building and can't say if this will be ongoing as the location gets more established, but it was very helpful.

Very slow. 16 people waiting in a lobby with only 8 chairs and everyone waited at least 45 minutes…read more Girl working the front desk arrived late and was rude. Had an 8:15 appointment and it's been over an hour, still have not been seen. Will not return.

I arrived mid afternoon and I was able to sign in quickly. Staff documented my orders and sent me…read moreback and the next employee was also very friendly and courteous. She took care of me rather quickly and I was all done. Great office experience and quality of care was exceptional!

I made an appointment for 12:10. Arrived at 12:05 and signed in on the kiosk as instructed. Well I…read morewait, and wait, and wait. It's now 12:40 multiple people who arrived after me are seen. So I go up to the reception to see what's going on. Only to be told "we don't have a record of you". well I got a reminder email the day before, so you should have a record of the appointment. And I signed in when I arrived so you should have a record of that as well. And on top of this. This lab is located within another facility. But there is no signage outside the building telling you that. I only knew where to go from reading other reviews

Let me first start by saying that, apparently, if you do their mobile check in and select the…read moreoption to be notified by text message while you wait in your car, it doesn't work. I had an appointment for 1 PM and was informed by the app that I can check in at 12:30. I arrived at 12:30, checked in, and was offered an option to wait in my car for convenience ... that I would be notified by a text message for me to walk in. 1:15 comes and I hadn't received a text message at all, so I walk inside and wait. 1:30 ... nothing, as I see people constantly being escorted in the back. In inquire and was told that the text messaging option doesn't work and that, when I checked in at 12:30, someone called my name in the lobby. She apologized and said she'd make sure I was called back next. Two more batches of people are called back. I inquire yet again, and I'm told, "I'm so sorry. You'll definitely be called back next round." It's now 2:00, and I have been here since 12:30 for an appointment scheduled at 1:00. I have never had this issue at any other Labcorp. I will not be returning to this location. In addition, the place is not clean at all! Dirt and dust everywhere. This chair looks like it used to be white. There is hair on the tray in which she wants me to put my arm.