Staff is very friendly and medical provider always takes the time to listen and go through my…read moremedical issue. So far I have not had an issue and they are very attentive

Wish they had a zero rating. Whatever happened to customer service and business attire? First I was…read moregreated by a receptionist that said they had an emergency situation so it would be at least an hour and a half wait. I understand that things happen unexpectedly, especially at a medical facility. I also species the fact that it's a walk in clinic so not everything will go as expected. However, when i asked if i could wait there or if they wanted me to stop back in a bit, she seemed shocked that I would want to wait that long. She told me to sign in at the kiosk and told me that I had to stay there. Then I received a text link to finish my sign in! I tried to buy was having difficulty so I stopped and just figured I'd wait till they called us. A different receptionist looked up from her computer and asked me if I was filling out the questions. I explained that I'm grandma and that the patients parents had his insurance card and only had pictures of it in my phone. She explained that I needed to upload the pictures or I would be held liable for the bill. After several attempts to fill out their forms and getting frustrated that if been there an hour and she told me that if have to start again! Seriously! Go to the end of the line because they expect the customers to enter information into their system! I thought that was their job! At least they used to. So I told her that I would just pay for the visit and she continued to tell me that I still need to complete the information before they could proceed! I became frustrated and irritated with her. I told her that I'd just wait until tomorrow then and take him to his pcp and left.

Very good great doctor works well with costumers very friendly and made a horrible experience a…read morepleasant

Dr Lamb and Travis are the best medical team in New Castle. They always take the time to listen to…read moreyour needs and give the best care. They will fit you in sometimes the same day if you need them, the whole staff treats you like you are their only patient. If you need a script called in, you can bet it will be called in and waiting to be picked up. The atmosphere in the office is welcoming. Friendly and caring.

Professional excellence describes Dr. Lamb and Family Practice. I drive 30+ miles from Beaver…read moreCounty because I receive the very best care and direction to maintain optimal health status. Patient responsibility (self advocacy) and communication are pertinent. Physicians Assistant, Travis Bessell is highly skilled as well. The office staff is amazingly proficient, skilled and pleasant. If at any time I think or feel I have been mistreated or ignored, this excellent practice will direct me accordingly. Thank you all for helping me, help myself.

I had my first experience with this office yesterday and I have to say it was a good one. I work…read moreright down the road so they told me to just come by right when I was done. The doctor and his wife who works there were both super nice and friendly. I was able to get in and out quickly and my back feels amazing. 1 more session needed and then just on an as needed basis!

I have been here twice now to the Outpatient side of things at this building. Once for a CT Scan…read moreand today for a Abdominal Ultrasound. The first time I came in I was there at 9AM and it was quite busy but the lady working the front desk was very nice and helpful. I was called back after a bit of a wait but the place was packed with mostly older people waiting for tests of all sorts since they do lab work, scans, and all sorts of things. Once back and in the CT room I was on the table and getting scanned and a few minutes later I was ready to go. This morning I had their very first appointment at 7 am and got there a little early at 6:35. I was the very first person at the whole building! LOL So I waited and they all arrived and I waited and headed in at 6:59. I got to the door before they did and they opened it right up and I got signed in. I sat for about 5 minutes while they were getting me checked in and then they came out and gave me papers and I had to go from downstairs to upstairs where they had their women's care and associates as that is where the do all their ultrasound imaging/tests. The lady in there came out in about 5 minutes and called me back and got the test started right away. She was very nice as is everyone that works there and once all the images had been taken I was ready to go! I really like how easy it is to access their location and how friendly and caring the staff is. They do a great job! With the CT I was told my doctors office should have the results in 2 days and 2 days later sure enough I got a call from my doctor's office with the results! I highly recommend using their service for all your testing needs!

This place is a JOKE..they check you in right away but that's it.they put you in a room and you…read morewait and wait and there is no one there... also they don't have a doctor waiting on you its a nurse.only good part of that place was when i stormed out of there and tossed the stupid mask on the floor.only reason i gave them 1 star is it don't go lower

Everyone is great, from the time you arrive until you leave. I have never seen happier people than…read morethose who work at Southwoods!

Southwoods Surgical Hospital. I was introduced to this organization because test results indicated…read moreI should consult a specialist. Thus I met Dr. James Stille. I was impressed by his professionalism and his actual interest in my complaint. An absolute GREAT experience. He has had me in The Surgical Hospital at Southwoods on three separate occasions. I was in for two sets of biopsies and once for insertion of "SpaceOar" for protection during radiation. This hospital, as far as I'm concerned, has always gone above and beyond what should be required for ALL hospitals. The doctors, nurses, orderlies and every other person always goes out of their way to be certain your experience will the best that they can give you. I would recommend this to anyone for whatever ails you. Too bad I can only give 5 stars because it is wsorth so mjuch more.

I have been taking my children to this practice for 15 years. Regardless, if I leave the immediate…read morearea, I always end up staying. There has never been a time in the past 15 years when I have called and needed to get my children seen that they have not made it work that day. Any request for documentation or additional needs is handled immediately and with the most exceptional customer service. This practice by far has exceeded my expectations, which is why I will always take my children here. Kudos to this practice for being such a competent and compassionate group of professionals!

If this review keeps just one person from going to this office, I'll be happy. I'll start by saying…read morethis review is over a year and a half in the making. We moved to the area when my oldest son was 3 and my second had just turned 1. My first and smallest grievance is once the kids hit 12 months old at this office, they "have" to do the vaccines in the arms. Even if requested to put them in the legs. Which was a nightmare for my boys, they couldn't sleep at night, and they were sore for a few days. When they got them done in their legs at another office, they were fine by that night. But this office is adamant that they get them in the arms, no exception. My second issue is in regards to the quality of the office staff. They are awful. Just awful. When my oldest son ended up needing an urgent and unexpected oral surgery. To which he needed to get cleared by a pediatrician (not a nurse or PA). This office was adamant that he could only see the NP (which is really who you mostly see at this office. I'm still confused as to what the actual pediatrician even does), so I asked the surgeon if he could see the NP and she said it had to be a pediatrician. They wouldn't let me schedule a sick child visit because he still hadn't seen the pediatrician for a well child visit yet. Which wasn't until March and the surgery was needed in December. Anyway, after like 3 phone calls they got me set up with an appointment with the pediatrician, then they called me back 5 minutes later and cancelled it and said that the appointment had to be with the NP. I was furious at this point, I had just spent the whole day in the ER with my 3 year old, and found out he needed surgery and this office was less than helpful and added hugely to my burden. So I started frantically researching other offices to go to where he could actually see a pediatrician, but then they called me and informed me that they spoke with the surgeon office and said that they just okayed him seeing the NP. So I just thought whatever I'll let it go. By this time I gave birth to my third child where I found out that the pediatrician doesn't come to the hospital, another downside (like I said early, so what does she do?). Then when I took my one week old in for the weigh in, the first thing the nurse did when she saw my newborn baby girl was bust up laughing (like loud belly laughing) and said "SHE LOOKS JUST LIKE AN OLD MAN!!! HAHAHA!!" And I just kinda smiled and said, "yeah, a lot of newborns look like potatoes" just to kinda shake it off. (Like I said, the staff is awful) She continued laughing and said "she looks like one of those old men, six guys back in the deli line at Riley's just super ticked off!!" And just kept laughing. I was mortified, and my hormones were raging from just having a baby, so I was doing my best to hold back tears because this nurse had just told me my sweet little girl looked like an old man. The pic of professionalism and horrific bedside manners are appalling. The final straw for me began when I took my baby in for her one month well child visit. I signed in, and the receptionist looked at the paper then whispered to someone and then she asked me if I had my daughters insurance card. To which I replied, "no, she's barely a month old." Then she was like "well the office manager will talk to you then." Let me add, I never had this issue with my first two AND I called my insurance previous to giving birth to her and they said she is covered under me up to a year. A YEAR. So the manager comes out and explains that my month old needs her own physical card. I said "we haven't even gotten her birth certificate yet. She just barely turned a month old." Let me also add that her tone was very condescending. She then said "have you even called your insurance?" And I said "yes, they informed me that she's covered under me for a year, but once I get the birth certificate they can get me a card." Then she told me that her appointment wouldn't be covered because she didn't have her own card. I had my two boys with me (4 and 2), there were a couple other people in the waiting room, and she was treating me like I was stupid. So I just said "okay, well she doesn't really need this appointment anyway. She is healthy and it's just basically a weigh in, I'll come back when she has a card." And she kinda sighed and was like "we'll let it slide this time I guess." So we did her appointment, then I received a bill a week later for it. I was furious and decided I had put up with far more than enough. Shortly after I received the bill, I requested to have my kids records transferred, which they can't just fax, "because they only have one fax machine" (SO GET MORE!! You're a doctors office!!) so I had to go in and physically take my 3 kids stacks of paperwork to a different office. Of the year and a half that we were there, we saw the actual pediatrician twice. She's awkward and not confident. But not as terrible as the rest of the staff. Go ANYWHERE else!

Back in 2019 I had my knee replaced by Dr Jamison. He warned me that I must do the rehab and make…read morethe workouts hurt. If I didn't work hard, I wouldn't ever walk right. He did the surgery, I worked hard at rehab, made it hurt, and I have no pain, no problems at all. The surgery was done at Mercy in Boardman. Everyone there gave me great care. Dr Solmen worked on my big toe years ago. I was limping around with extreme pain. One visit, and he fixed the problem. One follow up visit, done. Recently I had ankle problems. One visit with Dr Solmen, with one follow up, and done. I've used Youngstown Ortho in Howland for rehab on my knee and shoulder replacements. Five stars!

I've been a patient here for many years (as well as a previous employee 20 years ago). I've never…read morehad a negative experience as a patient. Prior to our area having a children's hospital, I took my 1.5 year old there for a broken collarbone (now 17) - they took amazing care of him. Dr Solmen, the only orthopedic foot and ankle specialist in the area, did a tendon repair on my right ankle several years back. I now see Drs Musser and McElroy for my back. Excellent providers who take the time to explain what is causing the issues, discusses multiple (when possible) treatment options and takes the time answer all my questions. They also have an orthopedic urgent care clinic to help those who've been injured and want to skip the ER. Definitely two thumbs up!