Went to the Health center on Water st. Fitchburg for work required corona test. Nice people…read moreconducted the testing and then informed me Quest diagnostics would be providing the results. It has been over a week meanwhile my coworkers went to various other facilities for testing and received their results in 48 hours. All my coworkers are back to work while I wait for Quest results. Quest is overcommitting their services and are unable to provide results in a timely manner further contributing to an already bad economy . If you are an employer or employee seeking a corona test you should avoid any facility using Quest diagnostics.

Been here several times now. Ruthie is fabulous -- always friendly and efficient. I finally decided…read moreI had to write a review after she saved me well over $200 by noticing that my doctor had not entered a diagnosis code for a non-essential test, meaning that my insurance would not cover it. She gave me the option of omitting that test (which I did) and getting my doctor to request it with the code next time. Now THAT is a five-star experience!

My daughter and I both had to have blood work done and went to this Quest, same experience as the…read moreother reviewer Heather. I moved here from another state where I got blood draw frequently, usually it's not difficult. It was like they never drew blood from patients before--there were two different phlebotomists-- both older so you'd think they knew what they were doing. I told them butterfly needle, they still had to poke me twice and it hurt-- and my daughter had to be poked 3 times. Horrible experience, never going there again.

Just had the worst experience at this Quest. Carol Menard was the rudest phlebotomist I have ever…read morehad. I have been having blood drawn for over 30 years at Quest and never had such an ugly interaction. Might be time to retire Carol. I suggest avoiding this Quest location.

This Quest diagnostics was the worst one I've literally ever been to. I arrived at around 10:20am…read moreon a Saturday, checked in at the kiosk and sat in the waiting room as a walk-in. The employee comes out to lock the doors at 10:30, which was weird because they close at 11? Then she proceeds to walk by me and ask if I have an appointment, to which I say no as I am a walk in but checked in on the kiosk. It is now 10:33 and she tells me I cannot get seen today because they don't take walk ins past 10:30. I explain to her that I checked in on the kiosk before 10:30, and feel as though there is enough time for me to be seen. I also explain to her that nowhere is it posted that they don't take walk ins past 10:30. She tells me to come back on Monday if I want to be seen because even though I checked in before 10:30 she has "other stuff going on." I proceed to let her know I will not be returning Monday because of their attitude and lack of respect towards patients. I go to exit and there are 3 other patients LOCKED outside waiting to get in for bloodwork because this employee locked the door at 10:30 when the office closes at 11! I had to let them know as a patient NOT an employee that if they don't have an appointment they would have to leave. Leaving your patients locked outside 30 minutes before closing is ridiculous by any establishment. Leominster Quest needs a complete sweep and restart.

The staff was very friendly and considerate! Never had a more pleasant time getting my blood drawn…read more The woman performing the blood draw did everything very professionally, smoothly, and painlessly. I also appreciate that she used my preferred name and asked if I was ok when she noticed I was nervous. If I need more blood work done I certainly will be choosing this lab again!

Mixed experience. They are fine for colds, stitches removal, simple ailments. During the recent…read morestorm, I had a bad cough and could barely breath. Before I made my way out there along snowy roads, I called and asked if they were open and if they had equipment to detect pneumonia. They assured me they did so I told them I was leaving and would be there shortly. This was around 4 pm (they close at 8 pm). Ten minutes later I arrived and the place was closed. They could have told me they were closing early?! SERIOUSLY?

I broke my foot and my doctor suggested that I come here for X-rays. I'm SO glad he did! The…read morefacility is clean, the service was fast and the staff was very professional and empathetic! Outstanding!

Scheduling an appointment is a very poor customer experience. Cumbersome and the application used…read moreneeds improvement. If you walk in your likely to get an appointment 3-4 hours later. No way to talk to a human during any of these options. No like is was pre-Covid. Cutting customer interaction and service needs to go back to pre-Covid processes. Stop hiding!!!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.