PLEASE . . . . a fasting lab that does NOT open until 7:30am????! What the heck? Fasting labs should be in high gear by 5am so people can get to work or school on time and so that diabetics can eat their morning meal on time. In line waiting for this lab to open were also people who had driven up from Hollister because Quest closed their Hollister facility and they needed to do the drive before rush hour when the roads headed toward San Jose get gridlocked. So they need the lab open as soon as possible in the morning. Now for the positives: The techs doing the blood draws were super nice and got the needed blood sample on the first venipuncture (something not common with my puny veins). Once you were called back to the blood draw area everything went super smooth. Final note: I HATE the check-in kiosks. Everyone behind you in the long line of people waiting for the lab to open, could see my driver's license and insurance information as they are required to be scanned from a platform clearly visible to others. So much for securing your private personal information. You are touching a touchpad surface that is not cleaned between users (hoping the last person using it washed their hands after using the bathroom) and no way to ask questions (like is this test covered by my insurance). Had a recent experience at another lab where the person checking in could not read at all and was just confused and another elderly person spoke and read Lithuanian so the English or Spanish check-in did not work for them and of course this site has no HUMAN at the desk. High Tech is fine for many, but many also want or need High Touch assistance. read more

Located upstairs in suite 220 Plenty of parking right in front of the building, fallow well posted street signs to find the building. Staff is friendly however there isn't anyone upfront to answer check in questions which makes it hard for seniors. They have a small computer screen to sign in on that can be complicated to use if your not fast enough or have questions. read more

Quest Diagnostics - Upstairs suite 220 - Laboratory Testing Near Me - Gilroy, California

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Great experience with Shamiran, who also helped me at the Morgan Hill location. She was amiable and helpful during both visits.

What a difference a difference location makes. Very clean & professional atmosphere. In & out. Thank you

This lab is the worst. The staff is rude and the lab assistants in the morning are not skilled phlebotomist. Every time they can't find a vein or unable to draw a patients they would tell them to go to the hospital. Dropping a specimen is hard. The lab assistants would ignore you and they make you check in and come back for your assigned time. Once your time is up, you still have to wait for a long time because each assistants takes almost 30 mins to help one patient. I have been to different location and different laboratory all I can say this place is the worst. I never seen a specimen drop off will take more than 3 hours. read more

I came to this quest location today and even though the outcome was not what I wanted, I still would like to give everyone a five-star review because they tried their very best to accommodate me and was so patient waiting for the lab orders that was supposed to be faxed from my doctor's office. I would recommend this place because they do really care and not just people who are working eight hours a day without any intentions of helping people which is what we lack nowadays in our healthcare system. If it was other locations, they would've told me straight up to leave because they cannot see the orders in their system. I cannot say thank you enough for the kindness they've shown today not just to me, but to the other patients who were there today. read more

They talk to old people like they are babies, they can be very rude to caregivers and they are in love with their appointment system. You can hear them in the back room talking to do workers and it seems to take an extra long time doing blood draws. Not sure if the use up the 10 minutes they do have to take walking. read more

Cory is great. My daughter is terrified of shots and Cory was very gentle and reassuring to her. I'm glad Cory was there to help her, so Emily can start to get used to shots - if she ever needs them. Cory watches out for you and will help you as much as possible - everything from filling out the paperwork to letting you know when to expect results and different ways to get them. THANKS CORY!! read more

Showed up for a walk in appt as my dr changed the lab he is using. Waited 20 minutes before lab orders were entered and i was acknowledged. One other patient in back while 4 people were working there. Person taking blood did great job and hit the mark first time and was very pleasant. I spent less than ten minutes doing actual lab activities as a patient. read more

Pathetic. One employee handling everything from checkin to drawing samples. Waiting over 30 minutes already, maybe another 30 to go, for what should be a 5 minute procedure. They clearly dont value anyone's time as much as they prefer making more margin by grossly understaffing. Go anywhere else. Be nice if Quest had some competition. read more

Of I could give no stars I would!!!! This place is terrible!!! A stat lab done at 0840 am and the results have still not posted at 5 pm!!!! I called at 1 pm and it was still sitting in their office waiting to be picked up. Now it's 5 pm and they've gone home and I still don't have my stat results!!!! DO NOT GO HERE!!!! read more

Don't use the service from this company. The lab test was easy and simple, but the customer service is really bad. The Parisian phlebotomist at this location didn't allow me to wash my hands inside the bathroom after I took my urine test. The lady yelled at me for washing my hands inside the bathroom! I don't know if this is the company's policy. If yes, then everyone's dirty hands will be placed on the same door knob. So gross. Watch out if you decide to come to this location. The facility is clean but only one person is working. I wouldn't recommend this location for anyone. read more

I arrived at the site at 1:35 for a test and there was a note posted to the sign in pad that they were out for lunch from 2-2:30. I guess they decided to leave A LOT early. I found it odd as their site posts a normal lunch from 12 until 12:45. As the hours for an employment pre screen are limited I would expect a lab to stick to a very precise schedule. Employers....find a different lab service as this facility is awful. Just fyi, I took a picture of the sign and the correct time together if anyone has doubts. I will try to add it soon. read more

So unhappy with the care that was given to my parents on their visit to this lab.... no help, figure things out by yourself and not knowing what insurance they take...luckily I had called the main office earlier to find out if they took their insurance and I was told yes.... however after waiting for a while she was still unclear as what to do.. ...So we left....I was very surprised as to the lack of concern for patient care. read more