Excellent location. Clean, comfortable, and professional. Arrived early for my appointment and found it simple to check in via the computers in the waiting area. Was called in early. Technician was pleasant, professional and easy to talk to. I was on my way home before my scheduled appointment time. read more

Quest Diagnostics - Front - Laboratory Testing Near Me - Howard Beach, New York

If I could rate no stars? I would. No associates to help with kiosks out front. Wait time is atrocious even if you have an appointment. Make sure you never get a phlebotomist "Ann". Indifferent, aloof, cold. I asked for butterfly needle because I'm a 'hard stick" (Literally, was labeled this by a RN in an emergency room in 2015). It's a smaller needle and less painful. She gave me some bullshit excuse of they can't replenish their stock and she was saving it for kids. WTF??!!?? So, she used a regular gauge needle and caused me so much pain to make me whimper. Also, she damaged the vein very badly that she had to draw another tube from the other arm. Yeah, NOW she used that butterfly needle. Because ~she~ needed it to finish the job that she half-assed. Completely unprofessional and unnecessary. Picture is my bruise 1 week old. read more

Quest Diagnostics - Laboratory Testing Near Me - Howard Beach, New York

I want there to have a blood test done today, and I have a very difficult time with needles. There was a rude staff member, Marcus. He invalidated my phobia of needles telling me, "You can't just keep saying that" when I told him I was afraid of needles, and then told me in a stern voice that I couldn't squeeze his hand. He is extremely insensitive to individual's phobia's and needs. I would not recommend this place unless you want to feel humiliated, ashamed, and not cared about. read more

The lady working at 7am on 02/20/25 was extremely rude to everyone. Also very lazy instead of taking walk in she was catching up with the other workers. when asked why she isn't taking anyone "I was on the phone with my boss" when we can all hear her conversation and she's wasn't on the phone. idk how people like this have jobs still read more

I made an appointment for my annual bloodwork. They accept walk ins however be warned they honor appointments before walk in appointments. My appointment was at 10:45. I arrived at 10:40. I would have given 5 stars, however the check in process (scan ID) was a little bit of a process. Other than that, I sat down for maybe 3 to 5 minutes and was called back. The waiting area was clean. There were several patients in the waiting area when I arrived so I figured I would be waiting awhile, but everything was great. I used the restroom before having my blood drawn, again clean. The person that called me back was nice , she engaged in small talk while pulling up the order from my doctor, took my blood, wished me a great weekend and I was on my way. They have a shared free parking lot however it is shared with a grocery store and the lot is not a big lot. I didn't have any issues, someone was backing out as I was coming in however I drive a Range Rover, and the spots are tight. read more

i went in today at 10 am with a walk in and they said at 12:30 pm they can attend which i was fine with but i didn't get attended until 2 pm..... when i got in here some staff lady was on her phone instead of attending the patients.. Very unprofessional and need to improve their scheduling time ! read more

Horrible experience never again. My appointment was set for 12pm and never got called. While I see people that just came was ahead of me ?! Need to get new staff! read more

I was greeted by an extremely rude employee. Thank God that person wasn't my phlebotomist. Miss Angela, the lady who drew my blood is a very nice and knowledgeable person. She made my experience pleasant. I give a 5 star review ONLY because of miss Angela. read more

They don't care. We are a number and our concerns don't count. This has been proven twice by me. Whether I wrote to the NJ headquarters or the director of the lab in Howard Beach (Lindenwood Village Shopping Center 82-29 153rd Ave), it makes no difference. My last experience under new management was a nightmare (May 2, 2019), they used the wrong doctor diagnosis code and my claim was rejected. Because of this, my credit card on file was charged, and no doubt the balance will be billed to me. This caused a great deal of inconvenience. The Doctor had to call their lab, Quest had to re-bill my insurance, and I have to file a refund. I did not appreciate this and my time is extremely valuable. I wrote to the director of this lab in Howard Beach. Guess what? I don't even get a courtesy of a response. I will never return to Quest for labwork ever again, no matter where. They lost a customer of over 20 years. read more

I have no complaints about this location, I always have a great experience when I come here never an issue. I do make my appointments Atleast 1 month before and make them as early as opening time. The staff is always super friendly and professional, especially the lady that always does my blood work. I believe her name is Angie. Super nice and welcoming! read more

Rude and racist staff! She missed pounced my name and when I politely corrected her, her response was "sorry, I'm American". I wonder what language Americans speak, what color are they and how they look. Also, very long wait. I had to wait over an hour pass my appointment time. People that came after me, went in before me. read more

has a wait time of an hour . websites says little no wait time (false advertisement) with rude staffs try to avoid the place if possible

I'm waiting here 1/2 hour walk in comes in .. mind you I have an appointment, I asked the women ? aren't you supposed to talk the people who have appt first? she tells me well he had an appointment? I said no he don't .. then asked me how do I know ? I said I sat here and saw him check in , and the woman that runs the place said u might be here for hours . so then the women Im speaking to tells me we'll do u have an appointment? would I be complaining if I didn't ?? like she didn't wanna hear it .. this place sucks ! the service is horrible.. the really need better staff that know what todays date and time is read more

I was able to make and reschedule my appointment online. Check in is very quick and easy - you can type in your information or scan your code. Angela was amazing. Knows what she's doing, made the whole process quick, painless, and even pleasant. read more

A very pleasant experience indeed! My technician Anne was the best!! She was patient, personable, gentle, and accommodating. I was at this location 4 weeks ago, and the service and technicians are stellar. Very well organized. Quick, efficient, and call in turn. Last time I got my results the same day. Make an appointment on line, you can also get results, it is that easy. Thank you Anne and Quest Diagnostics for making my experience a very pleasant one. I will definitely be back. read more

If I could give no stars, or negative stars, I would rate Quest in Howard Beach that way. Service has gotten increasingly bad. On a previous occasion a phlebotomist was uncommunicative and on a personal phone call the whole time she was drawing my blood. I thought that was as rude as a lab tech could get - until this week. I will never return and will discourage anyone who asks my opinion about Quest. This week, what appeared to be a supervisor was training two phlebotomists. When she didn't find a diagnosis code, which is not my responsibility, she ordered me back to the waiting room to call my doctor and she "knew" I wouldn't reach my doctor - but I did, and I refused to leave the room. She already had another patient waiting at the door, like we were cattle. I informed the trainees that it's difficult to draw blood from me, but she insisted that she could. She stuck me and dug the needle around until she produced a black and blue mark the size of a half dollar that is still there five days later. I HAVE PHOTOS. She stuck me again with a finer needle. They were all having fun at my expense. When I tried to post a complaint, Quest's page didn't work and the bot was totally unresponsive. I'd be happy to show Quest my photos if they even bother to read this review. read more

Unfortunately, making an appointment means nothing here. When you've had to fast for 12 hours, a 30 minute delay is ridiculous. I'm sooo disappointed. I cannot and will not recommend a company that doesnt respect your time without even so much as a sorry!!! read more

This is more of a tip than a new review. Make your appointment online. It's very easy to do. Go to this site: https://secure.questdiagnostics.com/hcp/psc/jsp/SearchLocation.do?newSearch=FindLocation Input your information and then they will send you an email confirmation right away. The next one will be a day or so before your appointment as a reminder! read more

Its not that it's bad customer service. They just don't provide any. Robots and computers. No humans...Avoid avoid avoid avoid. Run away go anywhere but Quest.. read more

I just left a walk-in appointment (today is Tuesday). I waited approximately 25 minutes before I was seen and the blood draw took less than 10 minutes. Check-in was easy, as it required entering my name, date of birth and phone number on a Quest Diagnostics tablet in the waiting area. The phlebotomist (I think her name was Melissa) was very friendly and organized. I really liked her! She waited for me to review/confirm the blood tests. I've visited this Quest location before and have generally had a decent experience (the wait time before has been longer) but can't say I've waited for hours and I haven't experienced issues regarding bloodwork results. I am not sure if staff rotates and I assume that weekends are busier; however I would recommend this Quest branch! read more

The cons, the phlebotomist did not change gloves between me and another patient. Like another reviewer said make an appointment to come here! I came in as a walk in and left after 20 minutes because I could just tell it was a slow pace environment that gets very busy. I made an appointment before 8 am and after 8 there was about 5 patients who walked in right after me. The Pros is that there is a parking lot, unlike their Austin street location who has meter parking however they seem to work a lot fast over at the Austin street location. Hmm I would pay attention to how they set up and make sure you ask them to change their gloves !!! I don't think I'd come back here even though I like that there is parking . read more

Very fast! The staff is very friendly. Angela is a sweetheart. Was in and out in 25 min. read more

Consider yourself lucky if Angela is your phlebotomist. She is thorough, caring, and incredibly gentle. The facility was bright, clean, and efficient. I was seen at 7:30 after a short wait and felt happy that I didn't have to ask off work. It's so convenient to be able to visit a lab before work hours and I appreciate this option. I had a very pleasant experience at this center and I am here to spread the word. For all the early birds out there, you will not be disappointed by a visit to this Quest branch! read more

6 months pregnant and went for my Glucose Test. Got the earliest appointment and was a great experience! Since it's in a strip mall with a lot, parking was easy and there is a bagel store right there for breakfast after. My phlebotomist was Angela and she was fantastic! Friendly and professional even at 7 AM! The facility is clean and well lit. They allowed me to wait out my hour in between the drink and the blood drawing in a back room with a recliner instead of the waiting room which made the time go way faster. Highly recommend! read more

I was a walk in patient from out of town.. although the wait time was not long 10 mins or so , the doctor was RUDE and NOT HELPFUL. Every question I asked, her answer was I don't know. Then she couldn't find the information my doctor sent over. She then informs me ALL quest locations don't take my insurance. I was willing to pay out of pocket , I asked how much she again says I don't know then I asked her for suggestions on where I could go get my lab test done she ignores me and continues to be on her phone. I walked out googled another quest location where I walked right in, that doctor found my information immediately and took my insurance! HORRIBLE SERVICE ! If you don't like your job, quit ! read more

Warning- make appointment before coming to this location if not prepare to wait hours before being seen. There was only one person at the location when I went at 7:15am. The other Phlebotomist showed up an hour later. read more

I waited an hour and a half just to drop off a urine sample for my mother, who, incidentally, had to be straight cath'd to get the urine. I finally get in there and the rude woman, told me to write mom's name on the container, which I did, and then printed out the labels. I should have known when she sucked her teeth that she did something wrong, and when I asked about it, she said nothing going was wrong and she took care of it. Now 3 days later to find out from our Dr's office that she labeled it wrong, and no results! All that for NOTHING! read more

Avoid this location if possible, otherwise be prepared to wait for hours to be seen. I had an appointment for 1:30 and got their 10 minutes early, and there were only 2 people ahead of me. It took the workers forever to do everything, and I wasn't even see until 2:40. I ended up missing a dental appointment because of that. You can tell the workers are lazy, the lady that took my blood was texting on her phone in the middle of everything, and one person was literally just standing around the whole time. Very unprofessional. read more

Went to this place today as a walk in to draw some blood. it was extremely over crowded for such a small place. My estimated wait time to be called was 24 minutes which i didn't have a problem with that. 1 hour goes by and I'm still sitting in the waiting area. This is a " white" neighborhood / upper class if you must say. The old white people look at you with such disgust when you walk in if you ain't white. Seen it with everyone who walked in who was Hispanic or African American. The doctor who drawed my blood was a young African American she greeted me with such frustration as if she hated her job. She then proceeded to attempt to draw blood from my left arm and it didn't seem to catch it so she continued to stick the needle inside my arm pushing it further instead of noticed this and continuing on to the next arm. After she tried she then went to the next arm. Now i have a bruise on my left arm where she stuck me trying to get blood but couldn't succeed. Terrible laboratory, will never come here again. Just cause it's local don't mean it's the best!!! Completely disappointed. read more

Staff is very rude. Unhelpful. They give no information as to wait time or appointment scheduling. They walk around the office without greeting patients. Terrible place. Staff should be ashamed read more