My wife and I have been going to Black Canyon Dental since we retired here in Montrose three years…read moreago. Everyone there is professional and friendly. However, my last visit, the front desk made a mistake, and charged me for my routine cleanings, that were covered by my insurance. I paid it, but didn't think about it right away. After discussion with my wife, I went back for a filling, and requested my monies to be put back onto my CC. I was told they didn't have the ability to do that, and would write me a check. That was over six weeks ago. Every time I have asked, I am told the office manager was not in. I would think that after six weeks, I should have been re-imbursed. I really like the staff, but regretfully, We will be taking our dental needs elsewhere in town. I will be stopping by tomorrow to see if they have my check ready. This is not the way to conduct a reputable business.

I see this business hasn't been reviewed in five years. I don't know when Andre Cardoso took over…read morethe practice but this review is directed at him and a woman named Ave who made numerous absolute promises and then reneged on them all - a staggering, indescribable betrayal. It was the absolute WORST EXPERIENCE EVER: I am 66 and this dentist - Andre Cardoso and his office person named Ave could not have done more damage yesterday at his new (February) office in Grand Junction where he practices one day a week. Without meeting me or speaking to me (which was promised), he canceled a long overdue and anxiously awaited appointment (my initial Medicare got messed up around the pandemic) that was made to simply have an exam, xrays and a pano 3D and a cleaning. I based my entire decision on an Aetna Medicare Advantage plan policy on the fact that the appointment was made, paperwork sent, appointment confirmed by virtue that he is (maybe soon to be was?) an Aetna affiliated dentist. They canceled the appointment and gave it to someone else a week later (yesterday) and a week out (in summer when offices are booked way out) with no explanation and turned completely deaf ears and cold, dead hearts to the catastrophic result. I am now forced to scramble and get the urgent dental exam (serious pain, possible infection) through a non-Aetna dental office which would have been 100% covered if I kept the original choice in plans that I changed the same day with a new application on the final day of the quarter (May 31.) based upon this appointment June 14. I will be charged 50% of all fees for an 'out of network' dentist now (which is ludicrous considering I was thinking they were lovely and a miracle office.) I will be following through with a Small Claims Court filing if he refuses to pay the charges that his office will have me incur - and I wonder why he would jeopardize a new practice (and give a black eye to the retired dental practice he bought to build up a GJ clientele) as the two of them are 100% responsible for me having any charges. Aetna would have paid all his office charges - and I would finally have understood by the pano exactly what the diagnosis and prognosis was and begin to find a resolution. They claimed they don't have the expertise to solve the problem (which, remember, he hadn't seen me or a current picture of my jaw bone, etc) and therefore, he wouldn't do a simple, basic exam to shed light on the pain that prevents me from chewing on that side. I wasn't looking for a specialist: I was looking to siply finad out what was going wrong. A terrible experience and a very vocal enemy to make: I was prepared to sing his praises, his receptionist Ave and I knowing how serendipitous the appointment was and instead, I find myself wanting to tell the entire Grand Junction, Montrose, Delta, Olathe, Cedarege and beyond communities to avoid this practice like the plague. I implored them to honour their word and simply see me and take the 100% paid by insurance fees and counsel me what to do/where to go for relief/assistance. Nada. Very poor customer service/business practice. I don't see this business making it in a community where word of mouth and reviews make a difference. Shame on a 'doctor' for ignoring whatever 'Hippocratic-type Oath' the dental providers sign. I have been mercilessly and nausea and insomnia inducing yesterday harmed by such cruel indifference. If I could give them both negative 5 stars I would.