I am already a person who is comfortable with blood draws and other medical testing procedures, but every time I have visited this lab, I have always had a pleasant and insightful experience. The location is great with plenty of parking space. The waiting room is spacious, adequate for appropriate social distancing. The iPad check-in process is contact-less and because they permit walk-ins, wait times are minimal (less than 5 minutes the last three times I visited between Jan - March 2021). I have had blood work done, collected fecal samples, performed breath tests, etc. Every time, the staff have been extremely friendly, reassuring, and knowledgeable. During my breath test, I had to wait for 15 minutes between samples collected, and I had the most wonderful conversation with the woman performing my test. She was so friendly and likable, I almost forgot that I had one more breath sample to collect. All the staff have always clearly answered any of my questions with kindness and more recently they even helped me install the Quest Diagnostics app on my phone to get my results as soon as they return. As a healthcare worker and as a patient who has visited this location, I am always confident sending patients to Quest Diagnostics in New Brighton to complete any labs. read more

Summary: NOPE! The phlebotomists at Quest New Brighton are sub-competent at venipuncture & have *no clue* how to interact with anxious or special needs patients. They also couldn't manage to draw one small tube without stabbing me multiple times & giving me a painful, walnut-sized hematoma. Do not come here. Long form: So, fresh off my seamless & *non-traumatic* visit to a different Quest location (in FL; see my other reviews), I walked into this New Brighton, MN Quest for a one-week follow-up test. The two experiences, however, could not have been more different. If you have no medical phobias & no anxiety issues, and are plumbed only with Beginner Level 0 veins, perhaps all you care about is wait times--in which case, whatever, keep your arms warm in their freezing waiting room and try your luck. Otoh, if what you care about is getting skilled, professional phlebotomists who are experienced in their line of work & who have at least vaguely passable chairside manner, read on. The first bad sign at Quest New Brighton was the young phlebotomist looking at me like I have two heads as I explained that, because I have a difficult time with phlebotomy, I had prepared one arm with Emla cream & would be disappearing into my headphones for the duration of the procedure. Seriously: this woman is a phlebotomist, but she had no idea what Emla cream is & seemed *deeply unnerved* by a patient with venipuncture anxiety (as if such patients were so rare a thing!). Next, I explained that I need a pediatric butterfly needle--& she tried to tell me that "Quest policy" dictates straight needles in patients with normal veins. Since Quest in FL didn't bat an eye about the butterfly needle last week, this "policy" was news to me...& since I was already feeling that this phlebotomist & I were at odds, it was not news that I was ready to hear. When I started panicking, she got the butterfly needle after all & said (dismissively) that it wasn't THAT big a deal--but WTF? If the supposed "policy" isn't set in stone, why even fuck with me about the butterfly needle to begin with? I just told you that phlebotomy is hard for me, so why make this harder than it needs to be? Just get the little needle and let me get out of here. Next was the actual draw, which was a bloody clusterf*ck (no pun intended). You know that sinking feeling you get when a phlebotomist keeps poking, & prodding, & palpating, and this goes on FOREVER (past the end of the headphones song you've cued up), & you still haven't even felt the needle? It is an awful, stomach-churning feeling. At Quest in FL, last week's phlebotomist got two tubes off that same arm in just half a song (start to finish). My regular phlebotomist is a rockstar & can do more than two vials in a mere fraction of a song. But the young phlebotomist at Quest New Brighton just kept mushing my arm around...until she finally took a stab, rolled my "normal" vein, & gouged me pulling the needle back out. Great. Eventually, Young Phlebotomist brings in a second phlebotomist. The two stand over me while I'm trapped in that chair; Young Phlebotomist complains & then the two discuss me in third person, like I'm not even there. I am _this close_ to screaming, running for the hills, and trying my luck at some other MSP Quest tomorrow, but I end up letting Second Phlebotomist have a shot. Second Phlebotomist doesn't have great technique either, but she does finally fill that one stupid vial--at which point the two smack some tape on me and leave the room. I eventually found my way out. The whole experience sucked. Tl;dr: Go somewhere else. read more

This appointment was so so quick!!! I was in and out in about 5 minutes. My appointment was super fast, really easy and so pleasant! Andrea was very sweet and so friendly and absolutely amazing! She did everything quickly and painlessly, she was very kind, made some really nice conversation, and overall she was just amazing! This was my second time coming here, they get results back to you very quickly, within hours even! I learned today that they also have a breast milk bank here and will buy milk from you. read more

My 4 year old decided he was going to go with his dad to his appointment today so that they could go straight from his dad's appointment to go Pokémon hunting since his dad promised to take him around town. When they got to the appointment there was no one in the waiting room, and they could see that the lady at the counter was on her phone. She glanced up and said, "No kids allowed. Come back with him." And went back to focus on her phone. My son sat down and his dad had to tell the lady to get off the phone so he can ask her a few questions, luckily another lady was there and said it was fine for my son to sit in the waiting room and that others bring their children all the time. Two stars to the lady who cut in to actually help. The other lady, she needs to watch her attitude - we understand that children aren't allowed with the person taking the test. But your attitude .... that's the issue. read more

They were super quick and easy to work with. Very good experience. I had to go for work insurance and it was easy as can be . read more

I had a good experience. I went in around 10 am thinking it was gonna be packed with people. But there was literally no one not even in the front desk, but i just signed in and not even 5 mins later they already called me back, i wasnt even ready to use the bathroom yet lol.. but other wise good experience, walk ins welcome. Just gotta get there early i guess. read more

I have to go to Quest on a regular basis, and I come here because its closest to me. That's the only reason I come here. They might have 2 people working at a time but they take an eternity in between patients. You regularly have to wait atleast an hour as a walk in, even if there are only 1-2 other people in the waiting area. And don't think an appointment will help. Today, I made an appointment for 12 pm, and at 1245 they haven't even reached their 1030 appointment yet because they are taking walk-ins first. Avoid this place if you can and go to Edina or Minneapolis. This Quest is absolutely horrible. read more

Heard so many bad reviews about it so I was nervous going there. The man at the reception was extremely friendly and the nurses are good at their job I was in and out in 15 mins but that was because I had an appointment. read more

Terrible service, long wait times. simply because their very unorganized. The receptionist went on break while there was a lobby full of people waiting to be seen. read more

I have to go to Quest once a year for a biometrics screening for health insurance through an employer. This location has been good the 2 times I have gone. It is a little odd walking in and signing the sign-in form with nobody at the front desk. It seems about half the people waiting don't have an appointment and half do but they just go down the sign-in list regardless. Once in the room for the screening, the staff is very attentive, fairly good people skills and they make sure your doing alright. I will continue to go here once a year do to the location. read more

I guess it's hard for these places to be consistent in service, but my experience here was good. After a frustrating 15 minutes driving around trying to find the building (it's located behind the 550 building but in the same lot), everything went smoothly. I was in and out in 10 minutes. No one was in the waiting room. I signed in, got called in after 5 minutes, got my blood drawn and was out. The nurse was pleasant. I did have an appointment (which was very easy to make), so I can't speak to the experience of walk-ins. For me, it was as easy and low-key as a blood draw should be. read more