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Rogers, MN

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ARCpoint Labs of Rogers

5.0 (1 review)
Closed 9:00 am - 5:00 pm

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3 years ago

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Quest Diagnostics

Quest Diagnostics

3.5(11 reviews)
20.9 mi

I am already a person who is comfortable with blood draws and other medical testing procedures, but…read moreevery time I have visited this lab, I have always had a pleasant and insightful experience. The location is great with plenty of parking space. The waiting room is spacious, adequate for appropriate social distancing. The iPad check-in process is contact-less and because they permit walk-ins, wait times are minimal (less than 5 minutes the last three times I visited between Jan - March 2021). I have had blood work done, collected fecal samples, performed breath tests, etc. Every time, the staff have been extremely friendly, reassuring, and knowledgeable. During my breath test, I had to wait for 15 minutes between samples collected, and I had the most wonderful conversation with the woman performing my test. She was so friendly and likable, I almost forgot that I had one more breath sample to collect. All the staff have always clearly answered any of my questions with kindness and more recently they even helped me install the Quest Diagnostics app on my phone to get my results as soon as they return. As a healthcare worker and as a patient who has visited this location, I am always confident sending patients to Quest Diagnostics in New Brighton to complete any labs.

Summary: NOPE! The phlebotomists at Quest New Brighton are sub-competent at venipuncture & have *no…read moreclue* how to interact with anxious or special needs patients. They also couldn't manage to draw one small tube without stabbing me multiple times & giving me a painful, walnut-sized hematoma. Do not come here. Long form: So, fresh off my seamless & *non-traumatic* visit to a different Quest location (in FL; see my other reviews), I walked into this New Brighton, MN Quest for a one-week follow-up test. The two experiences, however, could not have been more different. If you have no medical phobias & no anxiety issues, and are plumbed only with Beginner Level 0 veins, perhaps all you care about is wait times--in which case, whatever, keep your arms warm in their freezing waiting room and try your luck. Otoh, if what you care about is getting skilled, professional phlebotomists who are experienced in their line of work & who have at least vaguely passable chairside manner, read on. The first bad sign at Quest New Brighton was the young phlebotomist looking at me like I have two heads as I explained that, because I have a difficult time with phlebotomy, I had prepared one arm with Emla cream & would be disappearing into my headphones for the duration of the procedure. Seriously: this woman is a phlebotomist, but she had no idea what Emla cream is & seemed *deeply unnerved* by a patient with venipuncture anxiety (as if such patients were so rare a thing!). Next, I explained that I need a pediatric butterfly needle--& she tried to tell me that "Quest policy" dictates straight needles in patients with normal veins. Since Quest in FL didn't bat an eye about the butterfly needle last week, this "policy" was news to me...& since I was already feeling that this phlebotomist & I were at odds, it was not news that I was ready to hear. When I started panicking, she got the butterfly needle after all & said (dismissively) that it wasn't THAT big a deal--but WTF? If the supposed "policy" isn't set in stone, why even fuck with me about the butterfly needle to begin with? I just told you that phlebotomy is hard for me, so why make this harder than it needs to be? Just get the little needle and let me get out of here. Next was the actual draw, which was a bloody clusterf*ck (no pun intended). You know that sinking feeling you get when a phlebotomist keeps poking, & prodding, & palpating, and this goes on FOREVER (past the end of the headphones song you've cued up), & you still haven't even felt the needle? It is an awful, stomach-churning feeling. At Quest in FL, last week's phlebotomist got two tubes off that same arm in just half a song (start to finish). My regular phlebotomist is a rockstar & can do more than two vials in a mere fraction of a song. But the young phlebotomist at Quest New Brighton just kept mushing my arm around...until she finally took a stab, rolled my "normal" vein, & gouged me pulling the needle back out. Great. Eventually, Young Phlebotomist brings in a second phlebotomist. The two stand over me while I'm trapped in that chair; Young Phlebotomist complains & then the two discuss me in third person, like I'm not even there. I am _this close_ to screaming, running for the hills, and trying my luck at some other MSP Quest tomorrow, but I end up letting Second Phlebotomist have a shot. Second Phlebotomist doesn't have great technique either, but she does finally fill that one stupid vial--at which point the two smack some tape on me and leave the room. I eventually found my way out. The whole experience sucked. Tl;dr: Go somewhere else.

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Quest Diagnostics
Quest Diagnostics
Quest Diagnostics

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Megan Dillman, MD-Dillman Clinic & Lab - Moderate complexity lab that offers: CBC, STD, Drug, Covid-19, Strep, INR, Lipid, Thyroid, and Liver testing

Megan Dillman, MD-Dillman Clinic & Lab

3.2(6 reviews)
39.8 mi

If I could give the clinic zero stars, I definitely would…read more I was billed for services I absolutely did not receive. That alone is what led me to speak up. From there, I encountered other serious concerns including how my care was handled, how questions were received, and how referrals were managed. When I started advocating for myself, I was met with resistance instead of support and was eventually cut off from care with no formal explanation or help transitioning elsewhere. I also found both Dr. Meghan Dillman and Richard Dillman to be unprofessional in their communication and conduct. As a patient, I felt dismissed, uncomfortable, and at times pressured in ways that did not feel appropriate for a healthcare setting. From what I observed, the clinic appears to be shifting away from full-scope family-focused care and leaning more into elective out-of-pocket cosmetic procedures. If you are looking for a genuine family-centered clinic that prioritizes long-term care and patient trust, I would recommend looking elsewhere. I am sharing this so others can make informed decisions and feel confident advocating for themselves.

dr. Dylan provided a very in-depth physical. She is approachable and knowledgeable. I am very happy…read moreto have her as my primary care physician.

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Megan Dillman, MD-Dillman Clinic & Lab - Welcoming waiting room

Welcoming waiting room

Megan Dillman, MD-Dillman Clinic & Lab - Fun Pediatric room designed for younger patients

Fun Pediatric room designed for younger patients

Megan Dillman, MD-Dillman Clinic & Lab - Fun Pediatric room designed for younger patients

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Fun Pediatric room designed for younger patients

The Urgency Room

The Urgency Room

2.8(66 reviews)
31.4 mi

Really happy with our experience during the holiday weekend, Saturday Dec 27. Worst possible time…read moreto go to any urgent care or especially ER. I looked up wait times where I could find them and 3 hours for Urgent care, 4 likely for ER. We were so pleased we were able to make a 6:00 pm appointment at the Urgency Room. They accept Medicare and we have BCBS supplemental. Check in was fast, not many in the waiting area. Chairs were SO comfortable, which mattered because my husband had sprained his back. We were called back quickly to a room (maybe ten minutes?), nurse came within minutes and she was so kind. Just lovely. Not long, doctor was there. So respectful and kind, really listened and explained recommendations. Just WOW. Nice room like an ER, btw, with a bed instead of examine table to climb up on. The doctor could check my husbands back from the chair, which helped rather than have to lie down, which would hurt. Ordered CT, a very nice and upbeat tech came, wheeled him down the hall. They came back so fast I thought the CT couldn't be done yet but it was. Doctor came not long after that, explained CT was all clear. Prescribed zip pack of steroids, nurse found us the address of a 24/7 pharmacy in Savage (Walgreens). Paper work checked out right in the room where we sat not long after that. We drove away a little before 8:00. Efficient, kind, happy staff, large, beautiful facility that must have quite the capacity considering we didn't have to wait for anything and the parking lot was full when we got there. Two pills later, my husband slept through the night for the first time in six days. Couldn't have worked any better. What a gift for us, and now five days later he is mended and walking, sitting, sleeping without pain. Went from screaming yelps to all better. Whew.

Called the other day to inquire about walk ins- the person on the phone had no personality on the…read morephone. Her tone was flat and she just said well we take only serious things like strokes and heart attacks. I said pretty sure you don't take strokes and heart attacks and they would need a ER facility- I mean come on. Then she said well things like broken bones- I said anything else because online it does say you can do a walk in- then she said well bad stomach pains and then she hung up. Important to have people with the correct info that answer phones and actually give a shit about who they are talking too.

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The Urgency Room
The Urgency Room
The Urgency Room

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Adefris & Toppin Women’s Specialists - Sarah M Maklad, WHNP coming soon

Adefris & Toppin Women’s Specialists

4.6(9 reviews)
35.2 mi

Dr. Boeke and his staff are SO AMAZING. I can't say enough nice things about them. The front desk…read morestaff, especially Denise was always a pleasure to see for my weekly appointments. She always made sure to leave out extra wintergreen mints for me. It's a super nice office. Front desk staff made sure I saw every single available dr incase something happened and I needed to see one of the other Dr's when I went into labor. I thought that was really sweet. They wanted to make sure I was completely comfortable with all the staff. I never had a "smear" before and Raidun was spoon gentle and coaxed me into trusting her and we clicked really well. I couldn't think of any better team than adefris! The level of care I received from the time I found out I was pregnant to the time it came for my emergency c section, I couldn't of had a better experience from Dr. Boeke and Dr. Crepeau. Dr. Boeke was so sweet from every prenatal visit to the final visit of my induction. He wanted to be the one to deliver my son and it so happened to work out that way. When it was time for the dr to come in during labor he grabbed my leg and rubbed it, just reassuring me that everything was going to be ok. And I couldn't thank him enough for that, especially as a first time mom. When it came to my last visit, I actually had tears in my eyes that I wouldn't be seeing him anymore. I had never met such an understanding and compassionate Dr before. I was on a specific medication and they worked with me talking to my prescribing clinic when I was having issues with them upping my dose due to my pregnancy. He always reassured me I was doing just fine and that I'd be a good mother and I really appreciated all the talks he, I and my husband had from start to finish. Needless to say if I have more, I'll be seeing these guys. I love them so much. They're an amazing woman's clinic.

I've been coming here since early Dec. I wasn't previously a patient, but found out i was pregnant…read moreand needed blood work based on previous issues. I called the office explained the situation and was connected to the nurse station voice mail. I left a message right around 4pm on a Friday, received a call same day asking me to come in on Monday for labs. Fast forward 3+ months later and I'm still seeing those docs as i'm currently pregnant. I've had several appointments here for lab work, doc visits and ultra sounds. I never have had to wait long in the waiting room or to be seen by a doc. They run a pretty smooth ship. I have had one appointment mix up that the office apologized for, however beyond that I have had no issues. The docs are WONDERFUL! I have seen 2 in the practice and spoke to a 3rd that was on call and have nothing but wonderful things to say about everyone in this office. I would highly recommend this practice.

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Adefris & Toppin Women’s Specialists - Reidun E. Wald, WHNP

Reidun E. Wald, WHNP

Adefris & Toppin Women’s Specialists - Justin C. Boeke, MD coming soon.

Justin C. Boeke, MD coming soon.

Adefris & Toppin Women’s Specialists - Elizabeth S. George, MD, MPH

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Elizabeth S. George, MD, MPH

ARCpoint Labs of Rogers - laboratorytesting - Updated July 2026

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