The blood technicians are super nice and helpful. Unfortunately, there is no receptionist. You literally walk in and have to check in on the tablet station they have. It is a terrible idea.. given that this quest diagnostics is in the heart of Chinatown.. with many middle age folks to elderly seniors who have a barrier with the technology..... sure, you can switch the language to Chinese but... that doesn't work for everyone. Fortunately for me, I asked one of the technicians when she was getting someone when I needed help because I didn't bring the insurance card and it kept asking me to scan the card.. I had the insurance info on the referral sheet though. The technician helped me and said I have to press "no" to consent since I don't have it. Then, I checked in. SHE KNEW THAT.. BUT HOW IS ANYONE ELSE SUPPOSED TO??? Completely not her fault at all! She's probably had to STOP what she's doing and help so much people... Then, I started helping some seniors because THEY COULD NOT FIGURE OUT THE MACHINES... OR THEIR VISION IS SO BAD THEY CANNOT READ THE TEXT... PLEASE HIRE A BI-LINGUAL RECEPTIONIST TO HELP THE CHECK IN PROCESS. KEEP THE ELECTRONIC COMPUTER CHECK IN FOR THOSE WHO CAN DO IT. A RECEPTIONIST IS ESSENTIAL. read more

Place is freezing cold tried closing the door and was told I couldn't that the door was to remain open.. read more

Quest Diagnostics - Laboratory Testing Near Me - Oakland, California

I was lucky to get an appointment last minute but still they have 4-6 staff so walkin would be an hour, compared to alameda where they have one person. Very friendly staff read more

Super easy and quick in and out for my health screening. The building also has a garage for convenient parking.

Super convenient location and check in process. I was called up within a couple minutes after checking in. Blood drawing was quick.. the lady did not struggle either thankfully. In and out in less than 15 minutes. read more

The five star reviews have to be fake. Every staff member looked like they hated their lives and moved as slow as possible. They state they accept walk ins but after an hour of waiting the staff member told me walk ins only will be seen if an appointment cancels. If you actually need lab work for a health condition do not go here. It's an absolute joke. No respect for patients. read more

WORST CUSTOMER SERVICE EVER Checked in just after 3pm for a stand-by blood draw. There were 5 people in cue ahead of me per the kiosk. All have their blood drawn, and no one left waiting to draw blood. The lab tech comes out at 3:40 and says the office is closed and no more blood draws... Seriously??? WTAF??? The office is supposed to be open until 4pm, nowhere online does it say you have to be checked in by a certain time to get labs drawn if you are stand by. The tech was rude as hell to me. There was one other person there to drop off a stool specimen, and they refused to take it because, get this... she did not have an appointment to drop off the specimen!!! AYFKM!!! How the hell do you schedule a drop off of a stool sample when you dont shit on a schedule? THEY LITERALLY REFUSED TO TAKE THE SPECIMEN AND TOLD HER SHE HAD TO GET ANOTHER SPECIMEN... AND JUST HOW IS SHE SUPPOSED TO SCHEDULE AN APPOINTMENT TO DO THAT? MAKE AN APPOINTMENT AND JUST HOPE YOU TAKE A SHIT AN HOUR OR SO BEFOREHAND? WTAF??? If you have a choice DO NOT CHOSE QUEST DIAGNOSTICS FOR YOUR LAB NEEDS. NEGATIVE 5 STARS IS MY REVIEW, THEY ARE NOT EVEN WORTHY ON A ONE STAR REVIEW. read more

Don't waste your time coming to this place. Parking is impossible in Chinatown. Staff at the clinic are rude and unprofessional. Zero training in customer service! We self checked in at the kiosk and waited in the lobby for about 10 minutes. Then walk in two staff with their lunch completely ignoring us. After waiting 15 minutes I ask if we're going to be seen. "Angie" if that her actual name says they're closed. Why were we left sitting there for over 15 minutes! We usually go to LapCorp where the staff are amazing!! Save yourself the aggravation. read more

WOW, a nurse Vien, was amazing to take care of my mom to draw my mom's blood at the facility located at 388 9th St. Oakland, CA. Laurina in charge at the facility is dedicated and professional, too. The results of blood came out the same day afternoon and reported to mom's primary Dr. Luckily, My mom received the test results and survived from the severe issues at ER hospital. You guys saved her life. Very appreciate you The location is very convenient to park at garage and easily to make an appointment at on-line to avoid waiting time and processing. read more

Best service here at this Quest Diagnostics, thanks to the wonderful Ms. Laurina, and her phlebotomist Ms. Sharon! Laurina got me in as a walk-in right away - literally in and out within 5 minutes!! Goodness no one works this fast, but she does! Way to make things happen! And Sharon was equally kind and efficient, management would be smart to promote such sharp and customer-service oriented team! Thank you ladies for making my day! Will definitely refer to you, thanks for the excellent customer service! read more

Needing a blood test, I couldn't get an appointment at my Quest lab in Alameda. Checking on their website for the nearest locations, I made an appointment at the lab at 9thSt in Oakland Chinatown. The lab is located on the second level of the Pacific Renaissance Plaza. There is a City public garage located underneath the complex with its entrance on Franklin St. I received a text 50 minutes before my appointment to check in with the link provided upon my arrival. Arriving at 10:30, I checked in for my 10:45 appointment and I was instructed to wait outside, in my car, or waiting room. Wasn't going to go back to my car and the waiting room had limited seating, so I waited outside. There was a walk-up line with about 8 people queuing. Around 10:50, a worker came out to allow in three people that were queuing. I walked up and asked when I would be let in since I had a 10:45 appt. She said 'you didn't get a text to come in?" I said no and she told me to come in. The worker at the counter asked for my insurance and ID and for me to take a seat. As I was seated, a lady outside was screaming at a lady that was let in that she had cut the line while they had waited 1 1/2 hours. A worker determined that the lady let in came in with her mom who was in the queue and explained it to the unhappy lady, who was still upset. Within 5 minutes, I was called in. My blood was drawn and I was on my way. The check-in process to go in has issues, as I was not texted to come in and I had to inquire about the status. The walk-in line needs a better system, as there shouldn't be people screaming in the waiting room. read more

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This is a cold and careless location. Employees definitely need training. They were told condition of low blood sugar for a walk-in. Patient was told the wait would be about 1-2 hours. At the end of two hours, patient asked how long to wait, they said busy. May be another day! read more

I didn't kno this place open on Saturday and I'm happy it did. The place was hard to find but the wait wasn't too long for walk-in. The person who took care of me was super gentle and fast!! I will definitely come here for Saturday lab again. read more

Terrible service! Did not allow my mom to be a walk-in even after checking her in as a standby walk-in. The system clearly states she's allowed to wait, but wait time varies and it wasn't even busy! If it's appointment only, they should make that clear and not have a walk-in option!! read more

Busy location! If you can accept no service , no friendly, then that's fine . My mom had a very bad experience there those ! I won't choose that location anymore read more

This lady is a straight B****!! Over here yelling at all the patients about checking in. Literally yelling. Attitude and all. And it's only 9am. The male nurse/Dr looks like he doesn't like being here either. read more

Quest Diagnostics - Over here yelling at all the patients about checking in. Literally yelling. Attitude and all. And it's only 9am. - Laboratory Testing Near Me - Oakland, California

Test results: Quest Labs in Berkeley sent incorrect results to my doctor. I had to redo the tests to get the correct results, which meant I had to pay Quest Labs twice for proper data. read more

Lady in blond has the worse temper. I come in here with my mother and she's yelling at patients about checking in and stuff. There's a lot of elderly immigrants here and she's yelling at them in English like they understand her. Don't come here or you'll probably walk out with bad vibes. Chinese places might generally had bad service but this place is worse of the worse, plus she speaks English fluently too. You can tell by her tone that she's done with her job. read more

Customer service is bad. Senior has been waiting for more than 2 hours. And planty seat available inside. Do not come here if you don't have an appointment. You will wait more than 1 hour for your test. read more

Quest Diagnostics - Laboratory Testing Near Me - Oakland, California

5 employees in the morning at the 388 9th street suite 218A location, only 2 are helping patrons. Plenty of rooms to take specimens. The corporation needs to take a good look at their locations and let people go. They would be making a lot more money and probably could save money for the insurance companies and In the end save money for the patrons read more

Showed up yesterday around 10ish without an appointment. Didn't have to wait too long which is a total plus. After they called my name, I went inside the lab and placed my stuff on the counter and in front of some cabinets. When the phlebotomist showed up, she had a total fit. She gave me attitude about how my stuff was in her way. "How am I supposed to get the needles if your stuff is in the way? She mentioned some other things, but I cannot recall word for word. I didn't want to call her out on her rudeness since she was the one drawing blood. I didn't want her to get mad and make me bleed to death! Even though she was super rude, I tried my best to kill her with my kindness. At the end, she thanked me for coming and wished me a good day. She probably didn't mean it, but I was glad she didn't yell at me again! I can't wait to start teaching again, I so I can resume my Kaiser insurance. Now those people know how to draw blood! read more

Worst customer service ever! Website is sucks too. You made an appointment and u have to order the kit separately! And I didn't know . And I try to ask for help because I have bad signal and they gave me hella attitude. I swear I won't go to there anymore . read more

I wanted to give this place ZERO stars. I was taking my mother to this lab to get some bloodwork done. There is a shorter lady with curly hair that works here that is EXTREMELY rude to customers. She was yelling at each and everyone of them telling them forcefully to show her their ID cards, insurance cards, then yelling at them to sit down. A woman came to the door asking what address the lab was to make sure she was in the right place, and the same staff worker yelled at her and said I don't know, it is on the door, can you read it? She also continued to berate her and tell her where adjacent streets were when the woman clearly just wanted to know the address. The staff drawing blood was nice, but they should consider hiring people who have bad days to not take it out on the customers. This will be reported to the BBB as well. read more

I really love the 388 Ninth Street Quest in Oakland! I had such a wonderful experience there. The location is clean, there was no wait, and the staff was very nice and knowledgeable. read more

So after a negative interaction with a different Quest, this location was so accommodating, the front desk staff was wonderful, greeted me as I came in, checked me in and had me in and out all of literally less than 10 minutes, the young lady who did the draw, I didn't realize we were done let alone did anything because of the conversation we were having and she said "we're done" I was stunned because I'm thinking we had a few tubes to fill, man she got it done, I love love love this location and staff, thank you guys!!!!! read more

Convenient place not only if you need lab works done and need a place that open on Saturdays. It's also a few blocks away from the Oakland 12st St BART station so no need to drive if you don't want to. I didn't have an appointment and I was done with my lab works in about 20 minutes. It's located in Chinatown too so if you were fasting for a blood draw, there's plenty of food options around. read more

Quest Diagnostics has moved across over to the other side by the doc's offices. less seating, more medical "rooms". evident by the line out the door and little movement that there was a staff shortage and/or cutbacks. decided not to wait in line (probably an hour's wait). got a form with a phone # for reservations (888- ?, will post when i find it again) got computerized recording. difficult to make appointment, no live person. i keep repeating appointment time i wanted and finally got confirmation code. arrive before 3, out by 3:10 for a blood test. receptionist was curt but looked familiar (likewise, i'm sure). 3.5 stars since i could make lemonade out of a lemon situation. line for appointments go to left clearly stated on signpost. staff, one receptionist and one medical staffer, in diffiuclt situation. i would get grumpy too. can understand the no answers situation. receptionist has to go to back to translate.....since med. staffer no habla chinois. read more

Pregnancy and etc... has brought me here a few times and these people are great. Just be sure to make an appointment online because the waiting room is always filled to the brim. The phlebotomists are also great with babies. If your dear baby needs a blood draw, do it here. Everyone here was kind and as a new mother, I needed that reassurance. The blood draw only took a few minutes and it seemed to bother him less than his shots. Clean facility, caring staff, great with babies. I can't thank them enough. read more

Today I have met a lady named Liu. Her attitude is very bad. When I first arrived, it was 3:47 in the afternoon. She told me to hurry up and then put a needle into my body to draw blood from me. I didn't say anything at the time and felt so painful, until I endured it until I finished the blood draw and I told him that you used too much force to cause me a lot of pain. Then she said that she didn't care and told me that maybe my technique was not good, and then I complained to them theoretically. , But they didn't cooperate as a whole, so they just wrote me a number and gave me whatever you like! Through this incident, people who are dissatisfied with them are dissatisfied with their attitude to their work. We can unite to deal with them. Please don't be bullied. 今天我遇到了一個叫劉的女士。 她的態度非常不好。 我第一次到達時，是下午 3 點 47 分。 她叫我快點，然後把一根針插進我的身體，從我身上抽血。 當時我什麼都沒說，心裡好痛，直到抽完血我忍著，告訴他你用力過猛，讓我很痛。 然後她說她不在乎，告訴我可能是我的技術不好，然後我從理論上向他們抱怨。 ，但是他們沒有整體合作，所以他們只是給我寫了一個號碼，你喜歡什麼就給我什麼！ 通過這次事件，對自己不滿意的人，對自己的工作態度也產生了不滿。 我們可以聯合起來對付他們。 請不要被欺負。 read more

I'm updating my review and increasing their score. Today I made a last-minute appointment at this location and was literally in and out in 5 minutes. The staff were friendly and helpful. Highly recommended. Particularly in the middle of the day. read more

The star represents a negative rating. Mess, disorganized, discriminates attitude to people who seems to be lower class. They just let a sick person from a far away city, standing on the line for more than 30 minutes, and told him to go because they will close mid day. That meant you have to bear your hunger (fastening) until afternoon, or you took another trip (30 miles) the next day for begging their KIND services. This is the worse management I've seen with Quest Group. They give away the sign-in board system which allow patients know if they could be serviced within a framed time. They tend to let those non-english speaking away, as they think these people can't sound their complaints. SHAME on you QUEST at Oakland China town. read more

horrible place they couldn't file muy insurance claim correctly, my insurance never got the claim and now they sent a credit collector! wtf I tried updating the information, they never answer the phone, terribly long waiting times... incompetent all around, make sure they get you data correctly, I wish I had another option around :( read more

These people are horrible. They are like robots from the moment you walk in. If they don't like customer service industry then they need to do something else. read more

(This review is "not recommended" by yelp, but it's a real review by a real client. I keep a separate yelp account for my medical reviews because these experiences are personal and I don't want my friends and family reading about them.) For run-of-the-mill lab work, this location is fine, but you MUST have an appointment or be prepared to wait a loooong time. I always make an appointment for this location. If you have any special kits or are getting lab work done that's NOT run-of-the-mill, be prepared for the technicians to be flustered. They're very unsure about how to proceed with special kits, even when the kits have DETAILED instructions. There are usually a lot of people in the waiting area and my feeling is that these techs don't want to take the time to deal with kits and see them as an annoyance. Go to another Quest location for that. The people who do the blood draws are usually okay: polite & efficient. I've had a couple who have had trouble finding the vein, but mine are difficult to find. The good phlebotomists always find them on the first try. The less skilled ones have to try at least a couple of times on me. The front desk is usually courteous to me, but I've seen them be VERY rude to the Chinese clients, especially the older ones. That's wrong. They should really improve their customer service in that regard. What could be so horrible about your job that you'd take it out on an elderly person? People in the medical/health field need to have a caring manner with people or else they should find another career path. This is Chinatown, so parking can be very difficult. read more

The workers are not friendly or welcoming. Hey are so rude and always say "Sign in and sit down" in the most unwelcoming way ever. They don't answer your questions and will tell you to "sign in and sit down". The front desk people talk to you as if you're slow..man I felt so uncomfortable being there. read more

Quest Diagnostics - Workers are so rude and do not answer your questions. They also have little manners too. Get use to this "Sign-in & sit down" - Laboratory Testing Near Me - Oakland, California

You really should get an appointment here, or else you'll be waiting for a LONG time. Also, they don't seem very skilled in drawing your blood. Had a rather painful, difficult time getting a blood test here (and never had any problems in the dozens of times getting blood drawn before elsewhere). read more

I never knew that places such as Quest existed. In SoCal, I always had my tests done at the doctors, and so I was surprised when my GP in Oakland directed me here. At first I was a bit uneasy when he told me the visit would last 8-10 hours- are they going to inspect my whole body? I went home and I immediately made an appointment in downtown Oakland where they were open on Saturdays since I was afraid the test would last all day. On Saturday morning, I took the bus and was late to my appointment by 2 minutes. The place opened at 8, and I came at 8:17. Right when I walked in, I thought I was at the wrong place because there were so many people! It was like DMV madness. Luckily, since I had my appointment I only had to wait a few minutes but I felt bad for those who didn't. I got called in after 10 minutes, and all the phlebotomist did was take my blood! I was in and out in 10 minutes. Props to everyone who works at this Oakland location. Most customers are probably native Chinese or Viet and so all the workers have lots of patience. The only reason this places gets 3 stars from me is because I felt like I was overcharged for the test. Even with my insurance, my copay was over $100. That's ridiculous! In short, make an appointment and prepare to bring $$$. Live well and prosper, read more

I hate getting blood work done. I don't like needles!! But the process here was probably the fastest ever - in and out in less than 15 minutes flat! The phlebotomist that drew my blood had no trouble finding a vein and she drew four samples all within a minute and a half! i was impressed as usually it would take more than a few tries to get a good vein or I'd get poked a bunch of times and then an excruciating amount of time waiting per vial. I made an appointment online and the fact that they're open at 7:30am is great because I was able to go right before work - a plus when you have to fast for 12 hours before your appointment. And they're just a couple of blocks from Bart so transportation isn't an issue but if you choose to drive chances are there will be parking on the street - just bring a few quarters. read more

Located on the second floor of the Pacific Renissance Center in Oakland Chinatown, you can go on-line and get a reservation as early as 7:40am. Parking meters begin to run at 8:00am, and street parking at 7:30am in the surrounding area is plentiful. Everything ran very efficiently here at this location. After you get your lab work done, you can stop by a Chinese deli to grab some food to go! Lot of folks waiting in line for lab work, so get an appointment on-line and cut ahead of them! read more

Today my dad have to get the blood test. We come here about 9.30 am. It was very busy. Full house. It ok we always can wait. I went out to got something done. I come back about 45 min. I saw my dad still waiting. I try to asked the front dest. She said not yet. Then half hour past. I went asked her again. She said she can't check. Also I told me that red clothes women are longer waiting then me. But don't say anything. The way she tell me is very rude. That means I should sit and don't answer anything!!! I will thing very poor service. You only can survive in Chinatown. read more

Quest Diagnostics - Almost 2 hours waiting. People are very Rudy. Just check with them when will be my turn? The answer is this woman wait longer then you. - Laboratory Testing Near Me - Oakland, California