I used Quest Diagnostics on Renner in Lenexa. I'm terrified of needles and would rate my experience 10 out of 5. I was extremely satisfied with the whole experience from Cassidy, Macrina and Anjali. Mac drew my blood and was incredibly skilled at keeping me calm. She was very reassuring and I didn't even feel the stick. Mac is beyond skilled in her craft! Wonderful experience and I will definitely go back!! read more

This is a terrible lab experience. You can check in on your phone for your appointment but that doesn't mean anything. You still have to wait around with everyone who does not have an appointment and there is no one at a check in desk to help. There are few technicians so they can only do so much. There is nothing positive I can say unfortunately. Currently I've been waiting 30 minutes after my "appointment" which doesn't occur at other labs like LabCorp. read more

So, I was polite and smiled but the young collector was extremely rude and barked at me the entire time and treated me worse than a dog. After she collected my sample she refused to send it to the lab, which I was told is actually illegal. I would like to mention that this is the first time in my long life on this planet that this type of thing has ever happened to me. I'm not sure if it was a scam to hold my urine for some other user or if she was simply racist or hated my gender. I have no idea, but I can only say that this is not normal and the doctor was supposed to call me back and she never did, as well. Bottom line, they could probably physically assault someone in there and get away with it because there are zero checks and balances. In addition, she, told me to leave my belongings, my wallet phone, etc on a stool and that she would lock the door, but when we returned to the room, the door was wide open where anyone had access to my information, cards, etc. As an EMT, I have never treated anyone like this even if they are hopped up on Meth and trying to hurt me. It's so easy to be professional and polite but apparently not for this location. Avoid if you can. read more

This proved to be a good location for a rather painless blood drawing experience. I liked the ample amount of parking, the modern facility and the spacious, basic waiting area with a check-in kiosk and a TV providing Quest informational videos. I booked my appointment a few days in advance and checked in at the kiosk ten minutes before my scheduled appointment, as requested. My name was called ten minutes after my scheduled appointment time. My blood draw was for a Galleri test, which required some special handling, but the phlebotomist (Amelia) handled it without a problem because she was familiar with the special procedures, which included a call to set up the pickup of my test. Amelia was professional, efficient and friendly - nice! Overall, pretty good. read more

I changed from Quivira to Nall a year or two ago and have never looked back. I have not had a negative experience at Nall, but had plenty at Quivira. But I want to give props to a particular lab tech, Alex, who is phenomenal!! I am not an "easy draw" and my veins cannot be seen, are deep and sometimes roll. Needless to say, I have had plenty of "misses" and lots of bruising in my past experiences. Alex was able to get my vein on the first try, and it was one of the easiest experiences I have ever had! I will be requesting her from now on. I understand she's "new" at this location. Although I have had some other good techs there, I pray she never leaves!!! read more

Arrived on time for blood draw. There is no person at the front desk. A lady came out from the side door with a poker face, stated they only take paper copy order. I told her the doctor emailed me the order, and I can email or fax to them, but Noooo, they refused all other options. I called the doctor to electronically send the order to the lab, and the lady was making comments like, " We are going to close at 4:30p. " Will, if you are closing at 4:30p, why is there appointment time available at 4:30p in your location? Not helpful at all, bad customer service. Notes: No people in the waiting area. read more

my GI doctor sent me here to pick a stool sample kit. There are no longer people at the front desk, just a kiosk. I told the lady who popped out to get another patient and she never came back. Wants me to check in at the kiosk. the appointment setter tells me to come back another day because it knows my time is valuable. The robot phone operator can't understand the spelling of my name and hangs up. This is absolutely ridiculous. I don't feel well and I need to use the restroom. just give me the kit so I can go! read more

Building is behind a hospital so it's difficult to find, even with GPS. I called to try to get directions but everything is automated, including check in. Waiting room is small, full, and stuffy. Feels like a petrified dish. I don't usually wear a mask so I don't have one with me and they don't provide them, so I'm currently sitting on the floor in the hallway. My appointment was at 9:40 and it's 10:19. read more

I have use this location for more than five years and up in till recently I've had a very good experience. My son has had to have blood work done through children's Mercy Hospital and then receiving a prescription on the fax machine seems to be a hassle for them, the way they act. I have had to take my son for blood work quite a few times in the last few years, they don't seem to be organized to find your fax if you're there which takes 30 to 45 minutes. And the phone number has been useless nobody will answer the phone and no one will return call if you leave a message. And they asked to have results sent to my house by mail which was not a problem in the past but in the last year and a half they never seem to get to me. Being a quest fan for many years I am very disappointed in this location even though it's convenient to me. I think I will look for another Phlebotomus to handle the blood work from now on. National customer service is no help either. read more

No one answers the phone to ask questions or confirm appointments, customer service was horrible after we arrived and then they were out of butterflies to do my daughters draw... this is what you do at this place so who's in charge of inventory... no regard for us taking off work. get your act together Quest! read more

I have been to the Quest Diagnostics lab twice now at 12140 Nall Ave Ste 325 Overland Park, KS 66209 and service has been excellent both times. I've made an appointment each time, and both times there has been basically zero wait time. The phlebotomists are friendly and professional. I have absolutely NO complaints. I definitely recommend this lab. read more

Booked an appointment and checked in when I pulled into the parking lot and they told me to come in as they were ready for me. Checked in again when I got there just to be safe but my name wasn't even up on the screen for a checked in person with a wait time and no one who works there bothers enough to be at the front so you can even ask questions. You can't even call them as they only provide an automated message and no options to talk to a real person or even ask if they can do a specific test or not. read more

My biopsy was sent to a Quest office, by my doctor. Received a collection letter this last Friday December 13th. The letter says that Quest notice was returned due to bad address , even though I have had the same address for 6 years. Quest never attempted to contact me regarding this in any way. They simply turned it over to collections. I will tell you all this was for the amount of $25.00. WORST CUSTOMER SERVICE EVER. NEVER GO TO QUEST DIAGNOSTICS FOR ANYTHING. THEY DON'T CARE ABOUT THEIR CUSTOMERS AT ALL read more