I came in for some requested bloodwork from my doctor, and the only appointments I found was in the afternoon. When I arrived, I only waited an extra couple minutes because it wasn't busy. Marie, who is amazing and has such a fun personality. Let me know that I needed to come in the morning to get bloodwork, but there was no availability so she just asked me to come in at 7:30 in the morning and she'll get me. I honestly don't ever go to the doctor so I was not prepared for how my body was gonna react. Marie was barely able to get one tube of blood before I started getting very fuzzy and lightheaded, was about to pass out. She was so nice and got somebody else to assist. Put some cool air in my face to calm me down and an ice pack on my back. They waited until I felt a lot better and brought me to a room where they laid me down and use a faster method of removing blood. Just by changing things to get this done was a complete 180. She was able to take nine tubes of blood for me very quickly and I didn't pass out. I was talking to Melissa who was there in support of my issue with getting this done and she was so sweet and kept me distracted. She even stayed longer afterwards to make sure I was OK and I was able to sit up right. At the beginning after almost passing out I honestly didn't think I was going go get through this but they done this before they know what they're doing and what a huge difference. Everybody takes such great care of you and they're extremely busy in that office so please be patient. The last thing you wanted to is rush them when it's just not working out for the patient and they need a bit more time. I got in after 7:30am and left at 9 AM. This honestly should've been 20 minutes max, but because of having such a hard time getting blood drawn that it held up other people. I do appreciate it and thank you taking care of me and getting the job done. read more

I haven't written a review in years but this morning I had such an exceptional experience, I must share. I arrived at 6am for their 6:30 opening. I didn't have an appointment (along with a police officer there at the same time) and we were told it could be several hours. Both of us decided to take our chances and wait. In less than 30 minutes, we were each called in and at least for me, the service was fantastic. The technicians (I didn't get names) were so efficient and nice. This location was fantastic (and I have been to others). Thank you read more

Newly renovated office. Employee now is in the waiting room to assist patients to ensure visit goes smoothly. Excellent care! Amazing improvements!!! read more

Ganiece, the phlebotomist I had today was wonderful! She was friendly, talkative, interested in me and had a good sense of humor. Even better, I made an appointment online and they got me in and out ON TIME! I appreciate good service and this Quest just got 5 stars for it read more

They are extremely unfriendly and are only there to get the job done. I'm thankful I don't have to come here often.

I went to pick up 24h urine container. I received it but told her it wasn't filled w the acid that's supposed to be in it. She said it was. Went home and sure enough no acid in it and also no seal. Now have to make another appointment to pick up another container. read more

Marsha was amazing! She was so quick and efficient drawing my blood. I have a history of passing out and she knew exactly how to make sure that didn't happen today. The staff was caring and made sure I had a very positive experience. Couldn't be happier with my visit. read more

Ive made an appointment here with quest diagnostics several times within the last 4 months , there's always this one individual named Alexis Eubanks , PHENOMENAL! She takes her work serious and interacts TERRIFICALLY with her patients! Hands down this is the best diagnostics facility in thy area! Im always taken care of and handled with care amongst the staff ! thanks again!!!! read more

They offer appointments knowing they don't have the staff to handle them and the patient ends up waiting an hour even though they scheduled an appt. You have the technology to text with appt info, how about you text your customers and let them know you're an hour behind. I will be electing another option for future care as my time is valuable too. Do better Quest. read more

I schedule an appointment at a specific Quest diagnostics location on the app when I arrive at the location, I try to sign in on the kiosk, the system tells me it cannot find my appointment and to please make another for the next day. I made sure of the location, and I screenshot the appointment information to make sure. Quest diagnostics is unbelievably horrible. I am never going back. read more

Wow! Big improvement on Quest! Today I was treated with respect and consideration, plus even after arriving a bit late they were considerate to still take me in! Really happy with the improvement I experienced today!! read more

I have a 1:15 appointment and they are still working on 1pm. What is the use of having an appointment if you are not on time. So, now I am being shuffled off to another row of chairs because they are still running late. I was told they are short staffed, how is this my problem. It is not. So, now I am in the back for blood to be drawn and all you can hear are lab people carrying on. It's 5 minutes now, and we now have someone to take blood. read more

Came as a walk in they were able to see me with in 5 mins. Fast and friendly staff, the people are very professional and seem to really care about the patients. Lol, the needle isn't fun but hey the lady was good... she explained everything step by step as she drew blood. social distancing was in places and they move fast and safe. read more

Quest Diagnostics - Up getting labs done. - Laboratory Testing Near Me - Port St Lucie, Florida

The staff at check in area are so rude. Really rude. I'm so taken back by this. I'm currently sitting in the waiting room. Waiting 20minutes so far even though i made an appointment. I'm currently sitting in the waiting room and there is a member of staff who has the whole waiting room feeling anxious. As seen in the photo the garbage is over flowing. The signs are confusing as it says - Walk Ins please check in here Appointments please sign in here Then a peace of paper that says - sign in at kiosk. WTH- complete misdirection. I signed in using my number. did not get called for more information My number did not come up on the screen. I had to do it online and now wait another 23minutes I regret coming here. It seems this place is lacking a receptionist. I just witnessed a woman ask if they have received a fax from her DR. A staff member then antagonised her asking when exactly was it sent. What date what time. What's your name What's your DOB What was the Fax about And she is unable to check the computer for a record. She has to ask someone else. She then sighed and asked her coworker to check the computer. I felt like stepping in to protect the customer from the rude staff member. Are these actually medically trained staff? It feels like you took the rudest unemployed bad- mannered people off the streets. Stuck them in this centre and told them to be as rude as possible to waiting customers in hope to do less work. Also the floor is filthy. The door needs painted. And the lime green walls/ chairs look like dogs vomit UPDATE : contacted quest directly. No response. Their response is automated and unmanned. Go anywhere else apart from here. read more

Quest Diagnostics - Check in area. - Laboratory Testing Near Me - Port St Lucie, Florida

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Great service but must have scheduled appointment for best care and time saving!! You can come and stand line without appt but could be longer wait. read more

They are very nice and quick. I went in the afternoon for blood work and was taken within 15 minutes time. The girls behind the desk were very kind. Derek drew my blood and was pain free and very nice! Place was clean and I did not have an appointment. They move quick! read more

It's not always easy going in to get blood work. As much as I didn't want to be nervous I think I was a little bit nervous. The check in situation was so easy. I got called from a nice lady who was pleasant when checking me in. I could hear some of the communication behind the desk, and the staff was very friendly to each other and were great at keeping it professional! Thumbs up y'all hope you all have a great holiday coming up. I had no wait time to get my blood taken. I think my ladies name was Teresa, forgive me for forgetting this angel of a woman's name. She was kind, knowledgeable, and made sure to answer any questions I had about my visit today. She was sweet and to the point; kept the situation not only calm but in her absolute control. And I just want to say thank you for getting me in and out so quick! You know I was hungry because I had to fast and you all were understanding and genuine. The whole experience turned out to be a great part of my day. Thanks a lot :) read more

QUEST is the DMV of the medical industry: they call your name from a screen, obscene wait times, place is packed, ineffective, dull/rude staff. Atrocious wait time, despite making an appt or not. Today we did a walk in visit, we did the appt visit last week, same experience as I'm about to describe. 20 min wait, ok. Get called back to the second waiting area where they confirm your insurance which took 2 min, then we waited another 30 min sitting there. Get called into a room finally, wait another 30 mins for phlebotomist to come in. The actual blood draw took 3 min. So if you have 90 min - 2 hours to carve out of your day for a 3 min blood draw, I highly recommend this place. If you enjoy wasting your time, I highly recommend this place. If you enjoy inefficiency, I highly recommend this place. And the best part is, each and every time I've come to this locations, it's the SAME EXACT STORY. From Now on, I've changed all my lab work over to Martin Health, and will pay more just for the expedience and ZERO wait. Get your act together! read more

The school board sends us here for time sensitive, mandatory drug screening. When we all got here, we were told we didn't have appointments and we're to wait 30-45 minutes (no notice about that). The staff is disgustingly rude, they ignore questions, shut the door on us when speaking to them and give the nastiest facial expressions. They treat us horribly and give false wait times and tell us to just basically deal with it with no further information. SO HORRIBLE. What a horrible staff. read more

I was skeptical about visiting this office due to previous reviews, but I was surprised. From the given picture, the place is definitely remodeled. New paint, chairs and two up to date check in kiosk. MAKE SURE YOU MAKE AN APPOINTMENT!! When I walked in, I was scared I was going to have to wait due to it being so packed, but once I checked in, I was called only a minute or two after my 10 am appointment. The gentleman who called me back and started my paperwork, rushed through it, so he missed a code I DEFINITELY needed to be screened for! Glad I caught it, and just like with everything now-a-days, make sure you double check your papers. The phlebotomist who came in to draw my blood was polite and respectful and gave me a second since I was being a baby (hate the anticipation of the needle going into my skin). Of all the times I've had to get my blood drawn, she was thee gentlest and quickest (and I had 10/12 valves filled this day)! Make an appointment, go in the morning and double check your blood work papers and you'll be alright. read more

MJ of Port St Lucie. I would just like to say that I have been using this location for ten years. I have had only one problem with a tech who could not draw my blood , was very rude and stuck me three times. The best tech I have had is Rita. She is so knowledgeable, patient and very professional. I have very fine veins which are very hard to detect and some of the techs are afraid to draw my blood as my veins are so hard to find. Rita is a pro. One stick, no pain. Keep up the good work Rita. You do a very good job all the time. read more

If I could give Quest a 0 star review I would. I have had negative experiences with this company no matter what location I've used. For example this location even with me being a patient who would've been paying a co-pay wouldn't allow me to use the bathroom. Once I drop off my sample this will be my first and last time using this location and I'll be switching back to LabCorp. read more

My visit to Quest Diagnostics could not have been more professional and pleasing. I did make an appointment and was not kept waiting once I got checked in. I especially want to thank Alexa for her gentle and courteous manner. She obviously enjoys her job and takes it very seriously. read more

My 19 month old grandson was at the St. Lucie West location for labs. They had no guidelines in place for babies who are not able to wear masks to be placed in a separate area so they are not exposed to the vast number of adults in the waiting room even after waiting in the car for a text. Extremely poor management and planning. read more

staff and personnel always very professional and make sure you understand the process and they take pride in their service. A special shout out to one particular staff member ALEXA. Each time I have been to the office she has always been there and recognizes me as a customer, always a pleasure to have her interact and her technique for drawing blood is painless. read more

Long two-hour wait, while employee staff went to lunch and abandoned all of us in the waiting room. The entire staff went to lunch behind a break room door ~All at the same time. There was a receptionist, but NOBODY to perform tests. After a solid 30 - 40 minutes of break time, the staff started to come back out to start up testing again. All they had to do was stagger their breaks, to help keep things moving a little. The waiting room was standing room only, and many customers were frail seniors. Bad. read more

I made my appointment online the night before after creating a Quest profile. Showed up 5 minutes before my appointment and checked in at the kiosk in the waiting room. Was called back for insurance info and paperwork less than 5 min later. I was worried because it was so busy and I had my 2 year old with me. I was there at 8:30am and out by 9:00am!! The billing lady was wonderful, fast, and friendly. My technician Alexa was awesome! She was quick and bubbly and efficient. I have to say this is the first time I actually enjoyed having blood work drawn! So glad I used them and made the appointment first online. Really efficient system for the amount of people they see! I highly recommend this location!! read more

Staff was not friendly, very unprofessional, and VERY loud. Waited FOREVER to be seen when I had a scheduled appointment. Would not be going back to this location ever again. read more

I have gone to this lab three times in the last 8 months and each and every time, I find the staff to have great service. I make my appointments on line (very convenient) and have never had to wait. They are like clockwork. They take you at your scheduled time no matter how many walk-ins they have in their lobby. They are professional, friendly and helpful! read more

Atrocious. Horrible service. The front desk staff are always giving a rude attitude. Highly inappropriate when dealing with sick patients. This past time was the last straw. I brought my mother in to fill an order for an upcoming appointment. We did all the prep work because of previous experiences with Quest not receiving orders. I ensured the order was faxed manually to this location and not uploaded into the computer system and then confirmed with Quest the day before that it was received before going in. We even confirmed the doctor's name on the order at check in. For some reason, between check in and then being taken into the back to get the blood drawn, the staff pulled and filled an order that was not supposed to be filled for another 3 months from a different doctor. As patients, we went above and beyond to ensure we were prepared for my mother's appointment, but because of Quest, this doctor's orders were not filled in time for the appointment. I had to take my mom to another Quest to fill this order and will have to redo the other doctor's order when the time comes for that appointment in 3 months. I have called Quest and requested a supervisor to call me back for an explanation multiple times and have not received any calls whatsoever. They have collected money from the insurance company. The insurance paid. No consequences for them whatsoever. The only result of this is complete frustration and inconvenience for the patient and family, an incredibly amount of time wasted and excessive blood drawn from the patient. I understand mistakes happen, but own it. This is the medical field. A mistake like this needs to be addressed. I am completely disgusted. read more

Definitely make an appointment, even though you can't ever get ahold of anyone on the phone. You need to make an appt online, otherwise you'll sit and wait for over two hours like I did. read more

Computer system outdated and/or inept staff . Could not pull Dr orders and print from computer. Clerk that "helped" us was very rude and lacked education/service skills. Had to call Dr. office to re-send "Standing Orders" because their system could not retain them. read more

I had an appointment for my 6 month blood work today an it was a pleasure. From the minute i checked in with the new Kiosk system it took 8 minutes for me to be called in the back for my insurance paperwork.The billing lady was fast & friendly & that took about 5 minutes. I then proceeded to an open room which i met the technician Alexa she was fantastic she was quick & efficient & had me on my way in less then 2 minutes. I highly recommend this location!!! read more

So disappointed ! Upgraded check in system that you sign in yourself. I was #26. Went quickly, probably due to all the folks who couldn't or didn't hear their first name only called. Once I was called after an hour I proceeded inside where once my insurance was verified I was back to # 26. While waiting staff were clearly overworked and unsympathetic. Praying to see the sunset! read more

This location is was very busy but they moved along pretty quickly. Even though I didnt have an appointment, I was able to get out in 45 minutes Staff was very friendly and efficient. This location was renovated with new paint and furniture making the place more pleasant. read more

Remember to make an appointment, but walkins are welcome. Everyone signs in on an ipad. If you don't have an appointment you will not scan your lab paperwork or use your lab #. What I really like is the TV has the order of patients with times and is pretty accurate. It gets very busy. BUT their system is efficent and moves quickly. read more

From check-in on the automated kiosk, thru the reception area to the area where the lab drew my blood, etc. to the report to my doctor the procedures worked smoothly. Lab work was performed professionally and courteously by Alexa. All in all I was very satisfied with the service that Quest did. read more

Went in for my monthly visit and they have installed a new computerized check in system with a monitor so that you can watch the waiting list for your name to gauge your wait. Was pleasantly surprised by all the service I received today, especially since I had not called ahead for my usual appointment. Wanted to especially send out a big thank you to ALEXA for her professionalism and gentle treatment. read more

alexas is a very efficient worker with a great personality. no pain of needle and in and out very quick. so far even the people up front are great workers with great personalities!! read more