The best experience doing various blood tests at Quest. On time as per scheduled appointment, beautiful, clean, great views of Escondido mountains and the sweetest and kindest 'vampire', Vania from Mexicali (who was able to find my difficult to get vein in no time). I feel like at a spa I guess is all about perspective! First time great experience. read more

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If you don't have an appointment don't even bother! i arrived at 9am fasting and it's 12 and i have yet to be called! Instead of maybe doing 2 appointments then a standby for example they just don't care and leave appointment holders waiting! I personally will never return here!!!!! read more

Ah, Quest Diagnostics here we go again!! Off Pomerado Road and a place where time stands still and patience is truly tested (pun intended). Came in for routine bloodwork and WOW, it was like a DMV. It was busier this time around! If you're thinking of walking in, DON'T because you'll be waiting 1-2 hours. Make an appointment. Seriously. Luckily, I did, like the responsible adult that I am. Desiree was a gem! She was professional and so good with the needle that I barely felt a thing. I can't stand the sight of needles and blood but bless her heart she made the experience painless and stress-free! Pro Tips: Get the Quest app--book ahead of time and results come back fast, usually within a day. Blood work was excellent per usual!! Thanks healthy vegan diet and lifestyle! :)) Plenty of parking, so at least you won't have to stress about that. The waiting area? Tiny. No windows. No ventilation. An ideal Covid breathing ground!! Also don't forget to check-in using their kiosk system. Saves you time! The room itself will make you claustrophobic. Overall, if you plan ahead and book an appointment, the experience isn't too bad. They'll get you in and out quick. If not... well, bring entertainment and a strong immune system. Good luck! 3.5 stars! read more

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Long wait times. Lack of availability of apts, no home testing in my area, unhelpful employee, need more staff to take care of people, waiting two hours is not acceptable read more

This place is a f**king joke. Staffed with overweight nurses that barely gets the work done with attitude.

Super nice, courteous, and professional staff had me out of there in less than 10 minutes. The waiting room was packed of people without appointments waiting in line to be seen so definitely make an appointment if you are in a rush or need to fast for your appointment. read more

I have a 22 year old daughter with Autism. Life among labs and blood draws has been really tough.I have had her in a Full Nelson with 2 to 3 staff to hold as she bucked like a Bronco and broke the sound barrier. I come in with years of this experience on my shoulders. I was told by my Dr. that Quest would be able to accomodate. That they did. I was greeted and helped by Rio and Vicki. I gave them the low down as my daughter began searching the room for an escape route. Rio pulled a toy from her pocket and began calmly guiding us through. She was gentle and understanding. Vicki joined in with equal empathy. Our needs were met and they were singing along to Disney tunes as Samantha used every tool in her strategy belt to get by. This will be our new spot. So grateful. Thank you Ladies for being so sweet. read more

Impressively bad service! I checked in as a walk in and the machine informed me I could be waiting for 60-90 minutes. I was expecting a wait as I did not have an appointment, and I was fine with that. There was one lab tech working and she informed everyone she was the only one there. Another tech arrived and the first one left. I waited for a total of 1 hour 20 minutes before the second tech came out and checked in with everyone. She informed me that because I was a walk in I would not be seen right away and I could be there the whole day. It was 11:20 am and I was fasting. I let her know I had been waiting for almost an hour and a half. She said they had an unforeseen emergency and they could not see me then. There was no apparent emergency in the time I had been waiting. This is the worst Quest office I have ever been to and I won't be going back. They need to hire more staff and be considerate of their patients. It is not a surprise that they have 2 star reviews. read more

This location has employees that show up late for work and work extremely slow . Poor customer service.

Someone else here has already mentioned that this is the DMV of medical labs. I'd say that's almost true. The DMV is similarly run down and shabby. But the DMV at least has someone behind a desk that can theoretically answer questions. Here's there's just a screen and a door that occasionally opens. Better hope you checked in right and got your barcode scanned or whatever. Because is something isn't right, good luck figuring it out. The lab tech was great and so feel bad leaving a negative review because the one person I did encounter was nice. But wow ... the facility itself is an institutional-lime-green pit of despair run by screens that may or may not accurately reflect what is going on. I feel bad for anyone who has to regularly use this place. Genuinely alarming if places like these are the future of healthcare. read more

The staff was very efficient and helpful, and I was able to get my lab work done quickly! Zaynab was my phlebotomist and made it a smooth experience for me. Thank you guys! read more

I don't often spend time to review unless service is very poor or outstanding: Quest in Poway has very slow service and should not be advertised as walk-ins welcome if you have to wait several hours (which I cannot do fasting/skip morning meds and for hours). Several people compared this to a medical DMV and I wholeheartedly agree. They have an automated kiosk and do not have someone to talk with unless you catch a lab tech who is coming out from the back (in a rush) to get their next patient. I go monthly and because of the wait time issue, I became accustomed to making appointments several weeks in advance, however, their system automatically canceled an appointment of mine for the beginning of August; no notice and no ability to reschedule anytime in the near future because they are so busy. However, my next appointment for the end of August was not canceled. Looking into it because you cannot reach them directly by phone, their website and online live chat support stated they were temporarily closed while support on their corporate phone (waited over an hour) said they were open. I had to go in-person to figure it out. If you're able to go somewhere else, do so. read more

It sucks this place has such bad reviews but everyone has there own experiences. I come here every few months and I can only say good things about this place and the people, after a horrible experience down the stairs at labcorb 2 months ago I can honestly say I was actually very nervous to get my blood taken again so soon (which I'm never nervous about) because I didn't want what happened there to happen here. The lady's here are very professional and experienced, they never have a problem getting my vein even though I have to fast, I also have an appointment when I go and always get in right away, I think the longest I've waited was 5 minutes. I always feel like I'm talking to my best friend when I come here, no matter who it is taking my blood. I will continue to come to this over anywhere else. read more

I hate to say this, but if you are Asian you should avoid this location. The staff are biased towards Asians. Also there is no supervisor on location, so the staff can do whatever they want. read more

My Doctor's office helped me make an appointment for a blood draw at this location- the booking is a whole different difficulty. I suggest asking your doctor's office for help. I'd giving their booking system a 'zero star' rating. However, this review is for this location, specifically. ------ First time here. For starters, nice location: local, close, near the hospital and other needs, easy parking. The building was also easy to navigate, just follow the signs. Ste 208 was on the second floor. I received the Check-in Text message. All I had to do was click "check in" upon arrival and wait in the sitting room. Easy enough! I got called in on time for my 10:30am appointment. To make it clear - I hate needles and always get nervous for shots or things like this. Mel was the staff helping me today and he was professional, reassuring me that he's seen other patients who get just as scared or 'seen it all'. He was very quick actually and he was able to find my good vein quickly as well without having to poke or pry at my veins, thank goodness! I appreciate that he kept me distracted with small conversation, this always helps me when it comes to needles. Anyways, I was out of there quickly, efficient, convenient, helpful. read more

Came here again with an appointment and the didn't find me in the system so the made me site out side for hours and didn't take the stool sample. Horrible place. Don't come her read more

Truly only of the most intentionally poorly run companies out there. Nobody works at the front desk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs. read more

"Walk-Ins Welcome" is not accurate. We waited 1.5 hours and then they told us to make an appointment and come back later.

What a waste of time.. unorganized and really rude. Staff (Devon) couldn't help people less if she tried. I've never experienced such ineptitude, no wonder our healthcare system is failing. They lose fax's from doctors and have never got the right orders confirmed in their system. She didn't even want to take the time to confirm my father in laws orders with a phone call, when it says they will on their telephone recording!!! Physicians and Clinics can't call them directly because nobody answers the phone!! Word to the wise.. DONT COME HERE for compassion and service. They should be shut down from the Board of Health. read more

Hi I went today 2-9-2023 to the quest diagnostic in 15725 Pomerado Rd Unit 208 Poway, CA 92064 United States At 3.49 pm and registered in the system but one of the employees (Kyla ) refused to do the blood work because she said they only accept drop off At this time This place open till 4pm I explained to her that I can't fast every day but it didn't work If you don't want to work till 4 pm don't mention open till 4 pm read more

long long long waits. They say they take walk in but they really don't even try. Also finding a morning appointment is pretty much impossible. It's tough to have a fasting test and have to wait until afternoon read more

My first time here. Checked on line and see bad reviews which made me very nervous coming here but.... I am pleased with the service here today. Walked in without appointment around 2:30 pm, checked in at the kiosk then I sat down and waited. Mel came out after 2 mins, took me inside asking simple questions. I didn't feel the pinch while it's drawing. In & out within 10 mins. Thank you Mel. Highly recommend this place. (Don't be worry if you walk in and see the empty office because they are all working in the back, the staff know you are there). read more

Busy !! Crowded. Even with appointments long wait. Don't be a minute late or too early. No bathroom in the waiting area.

They are worst facility. Best to have appointment don't walk in you will never get called they were behind schedule for people has appointments. There were full staff and could not handle the crowd. read more

Had a great experience here as a walk-in for blood work. Came on a weekday, at about 10am. It was empty and I walked right in. The technician was super friendly and efficient. I'd recommend making an appointment online if you come at a busier time. Large parking lot. *Please note they are closed for lunch between 12 and 1. read more

Quest Diagnostics - Laboratory Testing Near Me - Poway, California

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My doctor informed me that I needed to drop off my test samples but this location does not have a reception desk. There's a kiosk in the waiting area and no way to quickly drop off my test samples. I called their office line and there was no way to speak with someone. This needs to be remedied with a way to contact someone or with an area in their waiting room to make drop offs quick and easy. read more

This place is TERRIBLE! Always a huge wait, even if you have an appointment. The blonde male tech we dealt with today was unbelievably rude and unhelpful. read more

Terrible place. The repeated phone message is that they recommend you make an appointment yet I called 8x this morning and no answer so phone call rolled over to general message saying to leave a message but The Mail Box Was Full That is due to that office location, no excuse read more

This place is the absolute worst laboratory I have ever been too. I have never encountered such rude disrespectful medical professionals. I came in with my son at 7:20 and have watched several WALK INS NOT APPOINTMENTS go ahead of us. When I asked why my son's name wasn't on the screen they made a dirty look and said it's because his paperwork is already done. We are still waiting to get the blood work done and no one will tell us what the delay is or what the estimated time he will be called is. When you try to ask a question they act as if you are bothering them and they bark nasty answers. My son has alot of blood work done and this place is horrific. Drive to Rady's avoid this place however you can. read more

Came here for a screening. Made the appointment online. Wasn't too hard to find as I have been in the building before due to seeing someone else. They also have a directory when you walk in on your right. Found it pretty quickly and saw a bunch of people waiting. My appointment was at 8:15AM which was around the time I got there at. When asked for paperwork I was a tad clueless what it was and then found out after that it was the paper stating what you were going there for that they send a copy to you online. Make sure to print that to hand to the person checking you in. The same person checking me in was the same person that actually took my bloodwork. I had waited a extra 15 min but bloodwork was extremely quick. A prick some splurting and I was out in less than a minute to two. Parking isn't too bad either as people come and go. read more

Worst customer service ever I encountered The reception team are not friendly She informed me that I have to submit the sample within 1/2 hour or else the sample will be spoiled. However when I am back she refuse the accept it claiming it's lunch time and I have to come back after one hour. And now she said the sample shall be ok. Wow. How I could trust that place set the rules and not executing it. read more

On June 4th, 2922 the person taking my blood was rude. She forced me to sign a blank form. After taking a picture of the signed form she asked me to leave. Horrible customer service read more

Had a horrible first experience here... the nurse couldn't find my vein and proceeded to stab the needle in anyways and dig around. After switching arms and making me light headed from all the digging and pain, (She went way too deep), she eventually gave up and told me to come back another day. Went back today and OMG I had the most amazing nurse who couldn't have done a better job if she tried. Made me super comfortable and was able to find my vein the first try. I didn't even feel the needle (unlike the first time). Shoutout to Lilli who did an amazing job! read more

Thank you Lili you are always amazing, your soft hand tells a lot, Love this location because they dont take along time and get the sample with one poke , Fast service with highly experienced and professional employees read more

I made an appointment for 3:30pm but I messed up and thought it was for 3:45pm. Oops!! There was only one person working so there was no one here to check me in or get all my insurance info. When I walked in I braced myself for a ++wait++ because there were 4 walk-in's, looking tired; like they had been waiting for a while. I was in a forgiving mood since I really just want to get this meeting with the vampires over & done with. The waiting room was very clean but with 16 chairs, it only had a few magazines (with titles I have never heard of. For ex. "Field and Stream", "Audubon"). Bummer since I like to catch up on celebrity gossip and fashion while I'm waiting on medical stuff. True statement. Anyways.. I was exhausted from work so I didn't mind the chance to play with my phone and fantasize about getting extra sleep this weekend. I was surprised there was only one person working so I was a little hurt there was no meet and greet moment with anyone (don't u guys know who I am?!!). I signed in and proceeded to try to log into their wifi. I observed the walk-in's around me getting called to the back by one person (FYI, only 1-2 ppl work here at all times.. CRAZY RIGHT??!). When I brought this up to the phlebotomist later, she responded with "well we have other locations". Wha??! Well, I guess I got lucky because I let all the other people go first since I was late, and I was in and out within 25 minutes. I'm giving a five star rating based on my experience solely. The chick who took my blood was super fast and she only had to poke me once. I have small veins that can really give phlebotomist a hard time so I give this girl props because she got the job done. read more

Had an appointment, waited in a long line to check in, mind you there was only one kiosk. By the time I checked in, it said I am ten minutes late and cannot continue with the check in and have to take the next available time, which was another 2 hours. Worst check in process I've ever experienced. read more

The wait time is so long and the staff is very slow. Find another place will never come here again

Appointments mean nothing in this place. Why did I have to wait for all those elk ins to be seen First when I made he effort to make an appointment? I'll take my business somewhere else. read more

Absolutely worst experience. Could not draw labs after fasting due to staff's inability to use their computer system. Stated a supervisor would work on it and resolve it pretty quickly and left me in chair for an hour. Would not come here. Waste of your time. read more

We've been here twice in the last week for my toddler. Both times we saw Samantha and she was so great! Of course, no toddler is going to be easy but her and her coworkers made it happen each time!! We had a bad experience at the hospital that left my daughter bruised on both hands and an arm after blood draws, so we were super nervous. But we were reassured with their knowledge of can and can't do's! They explained things to us clearly and even though we weren't able to get the large amount of labs done at once, Samantha walked us through why and recommended how to get it done! It is a little bit of a wait but that's the same everywhere, so be patient. It's better than a three hour wait at the hospital! Thank you girls!! read more