We made an appointment online and this was the only location whose system worked. Parking was kind of scarce in the front lot but there's more parking in the other side. We arrived at our appointment time of 10:30. The check in kiosk gives you the option of waiting in the waiting room or outside. The screens were giving everyone a hard time. I'd suggest tapping lightly. The waiting room was packed and they were still calling a four people for 10:20. There was also one 10:30 appointment ahead of us. The waiting room was clean and smelled pleasant. The seats were okay. We had a lot of laughs and good convos while we waited. The techs were apologetic and everyone in the waiting room was so patient. Someone in the waiting room informed us that 2 people were out so there were 2 replacements. Not sure if we got a replacement but she struggled to find my daughters vein. She was moving the needle around in one arm with no success. Before I began to get frustrated she did the other arm and was successful. Not sure I'd go again. If I did it I would anticipate having a long wait. read more

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Today I brought my 87-year-old mother who is very ill in for a simple blood test. I was immediately told that I should never arrive without an appointment, and there was no guarantee she would be seen. I explained that as she is in a wheelchair and so ill, I can't guarantee any one day or time that she can keep an appointment, so we take it an hour at a time. We sat patiently in the waiting room for over an hour as patients were taken in up to 15 minutes before their scheduled appointment while my mother vomited into a trash bag. Although they were shorthanded, one of the techs still managed to take a lengthy break. Finally, after 1 1/2 wait there were no more patients in the waiting room. Still my mother sat while the two techs were behind closed doors. I knocked on the door to find out what the issue was and was told they were catching up on paperwork. They were also taking care of blood before it went "bad." We waited another 15 minutes before the 2-minute blood sample was taken. No one who works with ill and/or elderly people should be given a position such as this. The management needs to take a close look at who they hire and train them properly in the handling of patients. Karen G read more

Quest has made it a poor and robotic experience. You can't communicate the a person until you are in the chair having your blood drawn. The staff is friendly but seem overwhelmed. read more

There were 7 people ahead of me this morning. It's 7:20. Same guy as last time. A rather friendly, burley fellow. Good bedside manner. Could have been a doctor, but didn't. Central air is spewing its cold air, but it's comfortable enough even though it's a cold, blustery day outside. The lines moved fast and efficiently. I hate needles and peeing in a cup, but if I want to get a couple of hundred from my insurance company, I have to do it, so I do it. I can be sold out for some dollars. If you have insurance, then normally it's a painless bill, but if you don't they will gouge you with an astronomical painful bill. But I do have insurance, thank God! It was 7:35 and I was the next one in. They are very efficient I must say. Out the door at 7:42 read more

Quest Diagnostics - Laboratory Testing Near Me - Prospect, Connecticut

Fredrick at Quest in Prospect is so good! My daughter almost fainted after having blood drawn. He moved quickly and with knowledge. I was so pleased with the care he showed her. Thank you!! read more

I am very disappointed with some staff members that were working while a family member was receiving blood work this morning. One of the phlebotomists who was working, I did not catch her name but she was older with purple hair, was extremely rude to her patients. My family member has fainting spells when she gets her blood drawn, this employee while trying to get the chair to lay flat and was visibly rolling her eyes at said patient for passing out. She walked out of the room complaining under her breath that she had to pull down her mask to throw up and because she was passing out and having a hard time breathing. I am very disappointed with this lady's actions especially as an employee who has to work with people on a day to day basis, I hope she doesn't treat other patients the same way. On the other hand, the other employees working this morning were very helpful and kind but the treatment of my family member this morning by this particular employee was not appreciated. read more

I cannot recommend this location highly enough. The technicians were awesome; skilled, professional but really kind. I would never go anywhere else. read more

I have been to the Quest Diagnostics location in Prospect many times, and I have always had a good experience. Compared to other Quest locations, there are always fewer people waiting for tests, and the wait is always very short, even without an appointment. All of the technicians I have dealt with have been friendly and professional, all very good at finding veins and inserting needles painlessly. My only regret is that the hours are short. They are open only on weekdays and only from 7 AM to noon. Nonetheless, I would never go anywhere else. read more