I had an appointment with Quest at the Seminole location. I arrived 10 minutes early and checked in at the kiosk. I was in and out of there within 15 minutes, including the wait time. Ashley was friendly, professional, and very efficient. Much better than the last time I was there. read more

A TRAINWRECK! Always hours behind. I checked in at the kiosk. Kiosk tells me I can wait outside and get a text....I wait and wait. Finally 45 minutes after my appointment is scheduled I go inside to find out what's up. Now my name is off the board...They are clueless and tell me they they can't do anything... Corporate speak for "Go fck yourself." Other people waiting tell me they gave up on the text notice years ago...They say it never works. Well, the lobby was COMPLETELY FULL!!! COVID CENTRAL!! Which is why I waited outside in the first place!!!!! AVOID LIKE A PLAGUE!!!!! read more

I don't know why there is such bad reviews. I made my appointment on the app, checked in with the link, waited like 5 minutes? Then the nurse called my name so I went back with her. She was so amazingly nice and kind. We talked while she did my bloodwork. Honestly best experience with quest read more

Worst service ever. Avoid this place at all costs, unless absolutely necessary. No one is friendly or has a sense of urgency, you will wait until they close and then they will ask you to leave and come back tomorrow. read more

Tirea was so good. Got me on the 1st stick. I had made an appointment and when I arrived I got in right away. I was in and out in 15 to 20 minutes. Convenient location. I work right across the street. read more

Quest Diagnostics - 1 stick ! I am so happy. Nobody ever gets me in 1 stick but Tiera did. I hope that's how you spell her name. - Laboratory Testing Near Me - Seminole, Florida

Plan on waiting past your appointment time to be seen. Also... regarding the list of patients and wait times on the screen, it's just a placebo... and bears no relationship to reality. read more

Besides having to wait with an appointment over an hour and a half they didn't send in the paperwork to my doctor they were very rude is very unorganized at this location horrible place read more

Still a great location! In the hospital 3 weeks ago they butchered my veins even with a specialized phlebotomist. I had bruises for weeks. For my postpartum visit, it took 3 providers and 4 pokes to get my blood. Today at this location I had a young man Ouhy (sorry probably totally butchered his name) who got it in one shot. Quick, professional. I came as a walk in, since it's hard to schedule things with a 3 week old baby. Waited for maybe 10 minutes at the most. Super grateful for this location. read more

Very disappointed. Made an appointment onllne. Arrived 5 minutes early and still had to wait 25 minutes in the waiting room. I have a Nitrile glove allergy and it's the only kind they use so I was told. The woman who was supposed to help me was useless. Said they're not Latex. Hello, I know that!!! Told her I would go get my vinyl ones out of my car and to please remove the Nitrile gloves. I come back maybe 2 minutes tops and she took someone else!!! Waited again and then had someone else who only asked the questions required. No communication at all with either of them. Called Quest to complain. I was told I would get a call back in 24 hours. Eight days and still waiting!!! read more

Minimal wait time! Clean location and Rachel was so wonderful. She was quick and efficient & I appreciate her.

I needed lab testing to confirm a very serious, dangerous diagnosis, so it has been a scary week. My original labs were sent incorrectly by my doctor's office, so my diagnosis was delayed. Some of the symptoms associated with my condition are dangerously high blood pressure and panic attacks, so finding out my labs were delayed longer was very difficult. I went to Quest to get my labs re-done, and found out my doctor's office had sent the wrong lab orders again. I was very upset, as It was a Friday at 3:15 and Quest closing soon. Plus, waiting for a diagnosis before doctors can proceed with a plan is the most unsettling feeling. Elizabeth helped calm me down and helped me call the doctor's office and make sure the right labs were faxed. Advocating for yourself when you are already very sick is extremely exhausting, and I really appreciate Elizabeth's empathy and help. read more

Paul was very personable & kind. Probably the best phlebotomist I've ever had! I didn't have to wait long at all, the whole appointment went quick & smoothly. I have been using this Quest location for 10 years now and they have had their ups & downs with staff but in the past couple years have improved. read more

One time I am really impressed, next time not. It is what it is - an assembly line taking blood. 2 iPads where you register when you enter - only bad thing is the non computer literate people have not idea what to do, but anyone with basic knowledge of how to type on a phone is okay, but the bad users clog the lane. They are fairly rapid and some techs are personable and some aren't so the "next" in the assembly line feeling occurs. If you are lucky you get a personable tech but usually it's a "sit, pay, stick and go" feeling. I don't mind it but it is a kind of an impersonal process - but okay for what it is. read more

Wow, what a condescending experience. I unfortunately had not made an appointment and knew that doing walk up I was going to have to wait. I had budgeted time in my day and I brought some thing to read was planning to spend some time there, so I can get my blood work done in time for a doctors appointment next week. When I arrived I was greeted by a lady outside the door. she asked if I had an appointment and when I told her no, that I was willing to wait, she looked at me and shook her head and and in a condescending tone told me well you're gonna have to wait, and I don't know how long it's going to be and you should've had an appointment. I wanted to explain to her that I was willing to wait, but she was so condescending and rude and her body language was so negative I had no interest in standing and waiting there was someone who is going to treat me with such disrespect. I tried to remain calm and asked her politely did she want my business or not, she said it's not about having your business it's about do you want to wait, I got a lot of other people here Waiting. Was just so rude. I had no interest in giving Quest my business & frankly, plan never to return. Quest, you need to work on your customer service training. I know you have unlimited business right now. But there are alternatives, I'm heading to bay care lab read more

Absolutely horrible. No front desk, you are just a damned number at this place. No local phone number available. I had an appointment at another location but their network was down so they couldn't provide service and I was SOL. Came to this location and explained that Quest snuffed my appointment and that didn't matter whatsoever. I was told to si and wait with the walk ins. read more

So I needed some bloodwork done and came here after a different lab was closed for emergency repairs of some kind. I didn't have an appointment and only waited a few minutes before I was called to a counter with my prescription. After trying to figure it out for a couple minutes, she made some comment about how if I was given papers by that doctor again that they needed to be in a different format and it was confusing to her. After there was a glitch with the ID number, she asked if I had their contact information so she could put it with the file. I dug up the card and gave it to her. She scrolled through a list on her computer and found the hospital and sent me out to go wait some more. Soon enough I was called to the back. The guy who took my blood had a sense of humor and was really personable. I told him I was used to getting stabbed a couple times before others could hit a vein in the past. And miraculously, he got it on the first shot. A couple minutes later he had everything marked and sent me on my way. If the woman behind the desk understood that I have no idea what is considered a normal-looking prescription (I don't see them every day) it probably would have been a better experience. At least the dude poking me was considerably more pleasant. read more

Generally pretty nice, and no issues with drawing blood. I'm not sure what the point of making an appointment is when I've waited a week to get the appointment and have to wait 40 min. A walk in that was right in front of me was already called back and leaving but they've asked me wait an additional 20 min. until I'm called back. Unfortunately had to leave because I have to work, that's why I made the appointment. I guess walking rather than making an appointment is the way to go. Won't be making an appointment again at quest. read more

So rude. So condescending. Kelly is an awful human being. I can't imagine her in a car on the road. Up to this point in life I've never left a negative review. Kelly has neither the intellect nor compassion to be interacting between people and their healthcare. read more

I stopped in Quest to see how long the wait, or if I should make an appointment (Monday 9:15 am). If you're looking for warm and fuzzy, maybe this isn't the place, but for me it was perfect. I signed in as there is no one up front to speak with. I was called in less than 10 minutes. The tech wasn't particularly personable, but she was fast and efficient and answered my questions. It was almost painless, except for the first prick of the needle. A perfect medical visit for me, in and out in less than 20 minutes. read more

Quick and easy. Just make sure they did all of the requests your Dr asked for. I had to come back and finish the test.

Was suppose to have a biopsy, had blood work drawn approximately 2 weeks before. The day of procedure we were informed they had not received results. After numerous attempts to contact quest we finally found out they had a record of us having blood work drawn,however they had no idea what happened to the specimens..Had to reschedule the procedure and have new script for blood work. We made an appointment got to the lab and they had no record of the appointment.Luckily there was one conscientious person in the lab who was able to accommodate us. A supervisor from quest was to call us ,have not heard from them. Overall very unsatisfied with Quest. There is a delay in treatment due to the inefficiency of Quest. read more

Very professional and organized. Brenda was friendly and efficient. Definitely recommend this business.

It was time for my yearly bloodwork and I needed to go to Quest. I went online and scheduled my appointment with the Park Blvd, Seminole FL location. I was able to select the time, and date as well as supply all of my insurance information to save time. I arrived 10 minutes early with a room full of people waiting that came prior to me. The waiting room was clean, and self check in was easy to follow. I was called in at the time I scheduled. The gentleman (Michael) informed me it is very wise to do what I did with scheduling online. They take walk-ins as well but those with scheduled appointments go before them and it was an extremely busy day for them. Michael was very friendly and an excellent sticker! I was in and out within minutes due to already providing my info online. I will not hesitate to go there again. read more

The last thing you want to see if you have health issues and are seeking a blood test and happen to have a question is an I Pad with a locked door next to it with 20 people waiting on a Tuesday at 11:30 AM. This is what you will be welcomed with. Unbelievable to say the least. read more

The whole quest system for walk ins is broken and not efficient or fair. I get that people with appointments have priority but when you are booked out for weeks and can't accommodate people who need their labs done sooner is not ok. Plus just saying that is a corporate policy is a weak excuse to mask your inefficiency to handle patients in a decent amount of time. No rules say you can't get some walk ins before those who have guaranteed appointments who will end up seeing someone regardless under 30 min . I had to walk away after 2 hours plus and being talked down to by staff and being dropped down from number one on the walk in list to number 3 is messed up. Some lady was there for over 3 hours before she was seen and I could see the staff just goofing around in the back like they were waiting for time to pass until their next appointment avoiding dealing with walk ins. All in all its a messed up system regardless of their "corporate" policy or not. Quest employees you are not robots and you can think for yourselves. STOP making people wait stupid amounts of time when you know you can see walk ins sprinkled in between guaranteed appointments. They can live to wait an extra 10 min especially if they are late. Quest is one of the worst labs I've had to visit. Never been treated so disrespectfully in front of other like I have there. read more

According to the EOB's I received from my insurance re; 2 recent claims, Quest was sent denials advising them to update my ID# and resubmit (the ID# partially changed). This is a common, simple part of medical billing Quest should have been able to handle. I kept getting bills, so I went on Quest's website and updated the insurance ID# on each bill and resubmitted earlier this week. On 5/12, Quest labs turned me away form a scheduled appointment saying I would have to pay over $500 out of pocket up front for these 2 claims before they would draw my blood. I explained the issue, what my EOB's said, and that I had resubmitted them, but the tech continued to refuse, bluntly and unapologetically. I found this to be not only frustrating, but highly disrespectful of me, especially considering it was a scheduled, fasting appointment. I was also 3 weeks post op from major surgery - walking and waiting in their crowded lobby was not easy for me. There are other choices - next time I'll go somewhere where I'm treated like a person and not an entry on a balance sheet! read more

I usually make an appointment first especially during "snow bird" season as it can get quite busy. The rest of the year Im usually in and out in 10/15 minutes. Everyone has been able to draw blood on the first shot with me and I have tiny veins. Practically painless. read more

Discrimination against someone or anyone, for any reason is wrong. So.... there are medical conditions I have that prevent wearing a mask. I was asked to wait outside on the curb. I was also chastised at the door that hold a covering to my face wasn't sufficient. I explained and was then told by staff I don't sound like a have a breathing issue that would prevent me from wearing a mask, I then had to explain not all disabilities are respiratory in nature. I complied, I put a mask on, I requested them to be quick, because I can not wear a mask for long, as in minutes. As I became symptomatic, I was offered to again wait outside, while paperwork was processed. Way to go in blowing a situation out of proportion, way to go in highlighting a disability. Way to go in discrimination... the ADA and the exemptions placed in the Pinellas County ordinances exist. I am thoroughly disappointed with this company policy and the treatment I received. The ONLY grace was mildly and pointedly given by Brenda at this location. Welcome to the New Norm of discrimination, I guess.... read more

Want to have your blood pressure raised, then call and interact with their automated phone menus. Impossible to talk to someone. I gave up after 3 tries and hung up pissed off. read more

I had an appointment for my son at 12:30. We were greeted outside, had our temperatures taken, and then were asked to wait inside. Chairs were set up at least six feet apart. We waited only two or three minutes before being called back. Brenda did an amazing job with my eight year old son. She was patient, thoroughly explained the process to put him at ease, and made him feel comfortable. Highly recommend her for pediatric bloodwork! read more

With Medicare and AARP United HealthCare Supplement (very expensive), I have never had to pay for a blood test until I went to Quest. Even with this insurance coverage, I owed $390. My doctor's office called Quest and they were told that it was all straightened out. One month later, another bill for $390. I will never go to Quest again. There are lots of labs that charge zero with this insurance coverage. HERE THIS ALL AARP MEMBERS, do not go to Quest. It's a rip-off. read more

Make an appointment and it is super fast in and out. They were polite and quick. No cleanliness issues noted.

I have used this facility for several years with no difficulty. However, today's experience was awful and very disappointing. I requested my Dr to fax over the lab work-up a week before. Unfortunately, it was not there so was asked to contact my Dr's office to fax over again. I called my Dr's office from my car and they said it had been faxed over prior, but they would do it again. so I went back and told the guy taking names that my fax was sent over again. He told me I would have to start my wait all over from the back of the line, that really made me mad. I should have been told to go inside and wait till my name was called. I had already been checked in once. After finally waiting in line again, I was seated for several minutes and a girl came out to me saying that the fax still had not come in, by this time over 45 min had passed. she looks at me and says, "It's still not here, I don't know what is going on." Ok, so why don't you pick up the phone, place a call to my Dr and find out what is going on?? Or is that above your pay grade?? I again place a call to my Dr, he is now standing at his fax machine watching for the fax to go through. I asked someone to please look out for the fax to come through. At this point I have been in the office for well over an hour. My name is called again and I go back to a room, the girl had trouble drawing my blood, she stops and calls someone else, and I am moved to another room.This person draws my blood w no difficulty but "instructs" me on drinking water!!! What??? I had been fasting!! Oh and then I needed to give a urine sample. When I tried to wash my hands after, there was no soap and the water pressure was a trickle. So much for properly washing my hands! I have never wanted to get out of a place so badly. I understand that faxes sometimes don't go through but those employees need to take the initiative and get on the phone with the Dr and find out what is going on, you dont dump it back in the patient's lap and say "I don't know what is going on". Quest is a business and we are customers, but today, I received poor customer service. read more