Recently purchased a 2022 forester wilderness in geyser blue from John Melchiore! He provided…read moreseriously stellar service and worked with me to get the exact deal I wanted. John spent spent 2 days with me to get me what I wanted. If you get the chance talk to the owner Joe! He's a stand up guy and a Veteran! He took time out of his day time telling me about his service and years defending the country before I even spent a Penny there. I love supporting local veteran owned businesses and this fit the bill! If you guys want genuine old school customer service go here.
Cheers!
Adam
Leaving my old review completely intact for honesty and truthfulness.
Honest Review:
A Disappointing Experience with Quality As a four-time repeat customer who had previously purchased three brand-new vehicles straight off the lot with zero issues, I expected a baseline level of integrity and customer care. Unfortunately, my recent experience purchasing a used 2010 Subaru Outback has completely reshaped my view of this dealership.I fully own my mistakes in this transaction: I bought the car "as-is" in January, from Faith who stopped responding to me as well as Mike Ward I skipped an independent third-party pre-purchase inspection in my rush to secure a vehicle, and overpaid for a car whose Kelley Blue Book private party value maxes out around $5,000 in mint condition.
However, what happened afterward highlights deep concerns about the condition of vehicles being passed off to buyers.The Reality CheckAfter moving to Vermont and bringing the car in for its state inspection, the true condition of the vehicle came to light. Despite driving it less than 10,000 miles post-purchase, an official shop estimate revealed that it needed over $4,000 just to pass a basic safety inspection. When factoring in all the underlying mechanical failures--including a seized front brake caliper, failed wheel bearings, torn tie rod boots, a rusted-out exhaust system, a leaking head gasket, oil pan, and oil level sensor, a failing power steering pump, and a mushy clutch grinding into third gear--the total repair estimates topped $12,000 on a car I paid $10,000 cash for. The car is completely unregistrable and undrivable in its current state.
Dealership Response When I reached out to management, team members were polite in conversation, but ultimately Mike Ward took, several days to respond after i called the directly then I texted him. you can read below he could not open the link. I then proceeded to download the video and send it to him. when i did not get a response and drove down in person from Vermont to get a response I was told their mechanics found nothing wrong with the car When I drove all the way back from Vermont and paid for a hotel room just to try and find a constructive solution--such as a fair trade-in buyback allowance, a repair partnership, or applying the value toward a reliable vehicle on their lot--I was met with silence and no trade-in estimate.
Buyer BewareIf you are considering buying a used vehicle here, learn from my expensive lesson:Do not trust that a car on their lot is in road-ready condition, even if it is priced at a premium.Always take the vehicle to an independent, third-party mechanic for a pre-purchase inspection before handing over any money.Expect zero accountability or support from management once the "as-is" paperwork is signed, regardless of your customer loyalty history.It is deeply unfortunate that a long-standing customer relationship was handled this way. I am sharing this strictly to help other prospective buyers protect themselves and ask the right questions before buying.
Below are pictures of estimates from a different Subaru dealership and a 3rd party that both say Quality was wrong and that my car failed a basic Vehicle Safety Inspection and is not legal to drive.
Purchased in January 2026
