Always a great experience, Joanie took care of me, in and out professionally and quickly

Excellent staff working diligently to get you in and out of the office quickly. Free parking in the back of the building (Dixie Hywy) and you can enter from the 2nd floor then take the elevator to the office on the 9th floor read more

Quest Diagnostics - Waiting area and sign in - Laboratory Testing Near Me - West Palm Beach, Florida

The care quality is excellent! The staff and nurses are very friendly. If you have made a reservation online, it is very easy to do your paperwork ahead of time. The nurses are very kind. read more

Joanie was amazing! She was very informative and gentle. I sat down at 10:15 and was done by 10:28. Thank you!

I am extremely needle phobic. Only a couple of times in my lifetime have I had a blood draw that was this easy! Sophia was amazing. She made what is usually very scary for me, so much better. And the new check-in process by phone was a breeze. THANK YOU SOPHIA! read more

Twice my husband had blood draws and the same Quest location. One month apart. Both times Quest notified his Dr. that his potassium levels dangerously high and he should go to the ER ASAP. Turns out that when the hospital did the tests his scores were not HIGH AT ALL. So went spent hours of worry stress and$$ on inaccurate-lab results. Need a new lab immediately, but they say the Quests and lab corp are the Mc Donald's of the lab business. read more

Ultra clean and easy parking. Straightforward check in as long as you have printed out barcode confirmation. Walk ins welcome by the way but risky as I was 30 minutes waiting with appointment. Would go again if I needed a blood test. My only complaint would be despite a tv confirming my login was done and I was in the waiting room no where did it say what happens next. I asked someone also waiting and he said " just wait ". I would have like to something on the TV that said " please wait until your name is called" other than that. I would recommend it. read more

Very clean, if you have an appt, the wait is less than 5 mins (not sure I even had time to sit to down in lobby!), phlebotomist I had was so kind, talented, and skilled. Not a single bruise from 4 vials. She also provided me with water and recommended I sit for 10-15 mins exam room the second she saw me get a little pale. read more

I was in and out. The person at the desk was lovely and Claudie (sp?), the phlebotomist was superb! She listened to my concerns regarding my veins and struck gold on the first attempt. read more

Quest has become totally automated, and it's horrible. They are too cheap to hire receptionists. No one helps in lobby. They change appointments without asking you. the technicians are abrupt. Avoid this company. Lab corp is slightly better. Boycott automation; support live employees! read more

I just moved to the area. Parking here is a nightmare. There are cars parked for the valet blocking the garage!!! Took me 25 minutes just to park! Once in the parking lot you have no idea where to go! The place is crazy!!! Never seen such a badly organized building. Makes me feel that I'm in a 3rd world country. If you manage to find the Quest office the waiting room is very small and packed with sick people. Lol, they have audio going saying they do social distancing . Not true! Packed like sardines. I was late due to the parking so now they are canceling my appointment Now I have a hour to wait in the germ filled office read more

This was the best experience I've had at a testing facility in the area. Cheryl and Joanie were very kind and helpful during my visit. The entire process from check in to leaving took under 15 minutes with an appointment. read more

As always I went in early without an appointment waited about 10 minutes. Everyone who works there was friendly and professional.

Continued Mediocrity. I have come here once before and the girl servicing me missed a blood sample. A receptionist called me informing me of the mistake, and I had to drive back so the last sample could be taken. Today, May 15, I came and the office was closed due to no A/C. Couldn't they have called or sent out a message letting people know it was going to be closed. Why am I wasting my gas and time? read more

Very easy, quick, efficient. In and out within 10 minutes to get blood work drawn. Made appointment via quest App at this location same day (just 1.5 hours before scheduled time). read more

I wish I could not give any stars. Staff is nasty and unprofessional. I arrived at 7:57 and was told they don't open until 8. I said thank you and proceeded to sit in their waiting room. No one was there except me. The "anything but professional" person pointed her finger at me and said " YOU NEED to go outside " in the most snide and snarky tone of voice. I told her thank you and waited outside 2 more minutes to enter. I get covid protocol- I do not accept nasty attitudes. Was again greeted with the most hostile tone of voice as though I was a hindrance to their busy day. 10 minutes later I was still the only one there. once inside it took another 15 minutes to check me in. As the checking person was not certain. Customer service goes a long way- POOR MANAGEMENT owns this behavior of their staff. I will not come back to this location. read more

Staff is not motivated, they take forever to process patients. The bathroom has no soap or paper towels. The facility is clearly run down and perhaps not even hygienic. read more

Danielle and Tanya took amazing care of me! I was in and out in 15 minutes with no appointment! Yes I was a walk in. professionals didn't feel a thing either. read more

Even with an appointment had to wait over an hour for my last visit. Staff super unhelpful, and made older man who didn't know how to use technology sign in 3 times over an hour and a half and said he didn't do it properly and the woman at the desk didn't help him and was rude. Finally those of us in waiting room helped. Had appointment today and drove 1/2 hour to get there, and sign said closed for the day. The person said no a/c since this morning. They have our information to text us to confirm an appointment, why couldn't they let us know it was closed?! Is our time not worth anything?! Older lady on walker behind me and was huge effort for her to get there. No rescheduling and no appointments available online whole rest of week. This place has NO customer service and does not care about the client. AWFUL. read more

Horrible receptionist. If you visit this location expect to be treated with a very sour attitude. Both women at the front desk treated me like I was a moron for asking a simple question. Neither would help the elderly gentleman after me check in. He had to ask three times for help. They called someone from the back to eventually help him because they're lazy and rude. Avoid this location if you have any self respect. If your a masochist and enjoy being treated badly then this is the place for you. read more

Well, the girl who took my blood was very good. Otherwise, I was 8 min late for my appt and they treated me as a walk in. Nice computer system. I was in an out in an hour. Pretty crappy. They have an iPad for check In, they need two of them. Girls at front are very slow. Probably overworked. Wasn't aware that being late treats you as a bum from off the street. Place reminds me of fast food blood work. McDonald's if you will. 5 for the phlebotomist, 0 for the rest of the place. Averages out to a 2. read more

I have no idea why this location has poor reviews. Parking was easy, as well as locating the office. Check-in was a breeze. My appointment was at 8:30am on a Monday. I arrived at 8:30 on the dot. I was in my car by 8:40. The ladies at the front were super quick processing my paperwork, not to mention SUPER sweet. I felt really welcomed, like family. I will definitely be going back to this location. read more

This is the worst lab I have been to, sadly. If I could give 0 stars I would. Staff is hostile and unwilling to help every time I come. They always claim to not have your lab orders in the computer, and I overhear this as a problem with other customers every time I'm in there. Rather than try and troubleshoot, they make up reasons for why that would be the case. "Your doctor is in another state so it won't work", for example, while other lab orders from doctors in the same state at the same office are there. They also told my doctor I didn't show up for labs once, when I did show and they did do the labs. I will no longer go here. If you must go, bring your labs printed out, and don't expect a warm and fuzzy experience. read more

This location has horrible technicians. They are rude and unprofessional. We had an appointment at 3:30 on Friday and they closed early. I would suggest going to LabCorp. read more

I've been going to the quest location on Flagler drive in west palm beach for 2 years. It is the best. The staff is so professional. Social distancing is amazing. Haleyone does my blood draw , and I do t ever feel a prick. I give her and this location the highest rating. It's wortb traveling from boca or Delray to this location for safety. read more