Very nice professional company. I informed up-to-date on completion of job. Everything was taken…read morecare of very nicely.

Horror story with Riley's!!…read more *** DISCLAIMER. I REALIZE THESE ARE USED APPLIANCES WITH SOME RISK. THAT IS NOT MY ISSUE HERE**** I bought used appliances back in December 2021. They were initially delivered Dec 9th. I bought the appliances because I had a new tenant from out of state and she had been living in a hotel with a new job and basically had no furniture no appliances. Nothing to speak of. When I reached out to Riley's they were very helpful at getting me a decent not great price on the refrigerator, washer, and dryer. You can note the prices in my screenshot. The horror begins approximately 14 months later. THE WASHING MACHINE FAILS FEBRUARY 11, 2023 I call Riley's and they go to the house. Chris calls me and tells me they couldn't work on it that day because they need a special tool that they didn't have with them, and that tool is at the shop. He told me they would return the following day. That isn't what happened. They went back that day and picked up the washing machine, repaired it and delivered it back the next day without ever telling me anything. They charged me a pick up fee, a delivery fee, as well as parts and labor for a grand total of $255 on a used $320 machine that broke after one year! The only time I was informed of anything is when the bill came. Which I paid!!! I was not happy about it and let Teresa know. She told me Chris would call me that afternoon. He never called! THE STORY DOES NOT END HERE!! July 2023 the washer fails again, I call them up. They do go out for free, I will give them that, and tell me that it's going to be probably $400 to repair!!! Along with a pick up and delivery fee!! When I am speaking to Teresa on the phone she tells me it just isn't even worth it to fix it, I agree and tell her it wasn't worth it the last time in February. she replies yes it was. I responded with $255 to repair a $320 machine that is not worth it. THE BEST PART!!!! Teresa then tells me. I DON'T WANT YOUR BUSINESS!!! she hangs up She didn't need to convince me to try her business again or to convince me not to use it. It is a no brainer. I only hope that others will take my experience and maybe decide for themselves. Do they want to be told by Riley's "I don't want your business"

I would steer clear of buying machines here. We've bought a washer and dryer for $700. Said it…read morewould have a warranty for 30 days and everything on them was covered. Well dryer worked 1 day then he had to come fix it. Then it lasted about 2 weeks before needing more work. Now on day 29 washer is broke and granted my 8 month pregnant wife messaged at 1am complaining it broke but its ridiculous these machines can't make it 30 days. Now he says its on us because we're the problem complaining the machines can't last. He's not coming to fix the washer. I would never spend my money here ever again.

great prices fast delivery just as they said. service man and delivery man knew just what they were…read moredoing

Bought a dryer and once it was home and tried using it it didnt work. They were already closed so…read morecalled monday to try and return it. They wouldn't take it back and retyrn our money. Said they will only cone fix it. Said they would be here today between 1 and 3. Never showed up. Tried calling and they said they close soon so wont be today. Dont buy here!

this small local business is absolutely amazing! I didn't…read morehave to wait days and weeks to get them to come and fix my dryer. They didn't try to upsell me or charge me an outrageous price. they came when they said they would, they were quick. They got the job done and I could not be happier to recommend them. I could not believe how inexpensive it was to get the dryer up and running. I would've spent that much at the laundromat. I will use them from now on. I highly recommend that you call them before you replace any major appliances.