I will never forget the bizarre encounter I had with this place. Summary: it ended in the gentleman who works here following me out into the parking lot, threatening to call my workplace and get me fired, or even involve the police. My advice: they are mostly awesome, given all the 5 star reviews, but all it takes is one hiccup to create a larger headache for you than you bargained for. The guy who works here is hot-headed and confrontational. You probably have better things to do than deal with that.
My workplace contracted them to embroider some jackets for us. I went to pick them up and arrived late, just a few minutes after closing. However, I saw they were still there - the gentleman, in particular, was close to the door. I rapped on the glass and waved, hoping that I could quickly pick up the order since we had already paid and all he had to do was hand me the box. He ignored me, or didn't hear me. So I called their phone, and although I could still see him in the shop, he didn't answer. I know he didn't owe me an answer after closing, but as a customer, I appreciate it when people give a little more than the bare minimum. This, coupled with a few other encounters my coworkers had with him where he seemed a bit off or even bordering on rude led me to give them a 3-star review. I wrote "They do good work at a good price but their customer service leaves a bit to be desired."
Two days later I returned to pick up the jackets, this time on time. The gentleman was extremely confrontational and demanded, loudly, that I take the review down. He said "I will show you security footage to prove that you were late, I will show you!" I politely declined, and tried to leave with my order before it escalated. He followed me out to the parking lot, and again invaded my personal space and yelled his demand that I take down the review. He said "You lie about me and have no right to post what you post." I tried to diffuse the situation. "You seem upset. I understand I arrived late, and I could have called earlier, but what I wrote is an opinion, not a lie." He said, "I will call your workplace and get you fired, I did it to a nurse before, I'll do it to you. Take it down now!" I again declined, and offered, "I will revise the review to provide facts about the encounter if you want." He then threatened to call the police. He was close to my car and seemed very upset and irrational, so I decided it was just not worth it to stand my ground. The last thing I need is to have to deal with a car repair because I irritated the wrong individual. I showed him as I deleted the review, and he stormed off back into his shop. Later I perused the reviews and found that they have been very aggressive in confronting customers who leave them negative feedback. I understand that as small business owners, they sacrifice a lot and work hard. I like to support small businesses. However, his behavior was unacceptable. I let my workplace know about the encounter and we will not be using them for future orders. read more