We stayed at the Best Western Mariposa with our family during our youngest son's hockey tournament,…read moreand this was by far the worst hotel experience we have ever had. We are a team with younger children, and parents made a point of supervising kids closely, following curfews, and being respectful to staff. Despite this, we were treated with suspicion and hostility from the moment staff realized we were a hockey team. On our first night, the hotel offered an empty room for kids to play mini sticks. The following day, when kids asked again, we were offered a different room that was dirty and had broken glass on the floor. Staff were notified, but no apology or concern was shown. That evening, while supervised kids were using the pool, another family (not part of our group) opened an unlocked side door and ran into the snow before jumping back into the pool. Some of our kids followed. There were no warning signs and the door was not locked. The pool was immediately closed by staff without testing water levels, and parents were falsely accused of children urinating in the hot tub. By 8:30 p.m., all children were in their rooms with parents. The following morning, our team manager received a rude email accusing our children of running the halls late at night and harassing guests--none of which occurred. The situation escalated further the next evening when staff aggressively confronted parents at the pool and accused a guest of having alcohol without cause. When another parent calmly attempted to speak to the desk manager to de-escalate, the staff member pushed past her and retreated to her office, where police were called. The OPP attended and confirmed there was no disorderly behavior. Everyone was allowed to remain for the night. Beyond staff behavior, the hotel itself was dirty and poorly maintained. Our room had a dead bug and personal items left behind, public areas were not well kept, and breakfast service was slow and inattentive. We would not recommend this hotel to families, sports teams, or anyone expecting professional service or basic cleanliness.

I stayed the Best Western Plus Mariposa Inn & Conference Centre last night ... I've never been…read morethere before. It was $120 (plus tax) for the night. WIFI (which was quick) and parking were free. There is a restaurant in the hotel, the Grape and Olive Wine & Martini Bistro, but there are lots (Swiss Chalet, McDonald's, etc.) within walking distance ... I had supper last night at Kelsey's, which is across the street. I had breakfast in the restaurant in the hotel this morning ... two eggs, peameal bacon, toast and homefries ($8) and a glass of milk. It was good! I'd stayed here again.

The hotel is clean and everything is working. Although it is a little old but overall good living…read moreexperience. The favorite part is the breakfast. Love it. Highly recommended.

We are spending a family Christmas Eve in Gravenhurst and booked this suite with a double room…read more Check-in was a breeze with full social distancing protocols in effect due to the surge of Omicrom variant worldwide. Front desk staff are friendly & professional. It's a very nice suite with a 4-seat dining table, office desk, sitting area for four, a fireplace (with a timer) and a full kitchen (refrigerator, oven, microwave, dishwasher, sink and cupboards). The fitness centre, swimming pool and whirlpool pool were open with proof of double Covid-19 vaccination. looked well maintained. A complimentary pre-selected breakfast was included; filled out order form by 9 p.m. the day prior. Pickup the meal yourself in the morning. It's back on the road again tomorrow!

Great, clean, newly renovated hotel in Midland. Swimming pool is salt water based so strong…read morechlorine smell. Mr Imran and team were very helpful and made the hotel get like home away from home. Highly recommended if you are staying in the Midland area.

From the owner: Hampton Inn By Hilton Midland is conveniently located close to downtown Midland and easy access to…read morethe major HWY 400.

Amazing location! Ski in, ski out, right in the village and all the action. We had a loft suite…read moreroom and it was perfect for our family of four. Parking garage was great. Hot tub and other amenities were on point. Never waited longer than a minute for an elevator. Staff was attentive and while they were busy, they definitely all deserve five stars. We would definitely stay here again. With that said a few things of note: 1. We were never told about the ski lockers or provided our combo for the lock. Perhaps a newbie ski family mistake for not assuming, but also frustrating. 2. I had called about clearance height for vehicles as we wanted to use our Thule on our SUV. The front desk was not much help. Had we known there is a valet lot for vehicles with rooftop boxes, we would have done it for the nominal fee. As I am sure many parents can relate, driving in a snow storm when you can't see out the rear is not fun... roof box solves that. 3. The restaurant on site is lackluster. Service is on point; however, food is just alright and pricey, it is chaotic, and why in the heck only "reservations get window seats" is a policy is beyond any family we spoke to. All these awesome window tables looking at the village and lake that go empty because "walk ins" are subjected to interior seating despite all those tables being empty our entire dining session is beyond me. This isn't Manhattan. 4. The restaurant bar, given how nice the rest of of the hotel is, looked pretty sad. You could see all the shelf lighting was defunct, it looked tired and not well kept. As a business owner myself, and for how front and center the bar area is, my gosh keep it tidy, lit up, and gleaming with some pizzaz. Thankfully for those of us with older kids it is open until midnight, and once again the staff is Johnny on the spot, but geez it has seen better days. I realize it sounds silly, but this hotel is pretty awesome and with the large lobby the bar area should be the North Star, not something I look at and wonder "are they closed already?"

We stayed here for my birthday weekend. The location is conveniently located so close to the blue…read moremountain village. Initially booked a room with queen sized bed and sofa bed but it was sweet of them to upgrade us to a suite room. The room was so spacious, bed was so comfortable. Room service was amazing our room was kept clean, fully equipped kitchenette with pots and pans, plates, cutlery, coffee machine, tea, sugar. The washroom was fully equipped, clean, with all the toiletries and bath robes. Our suite included a balcony with a beautiful view. The breakfast we ordered for room service was delicious. The area is beautiful with a pond in front of it.

Yay! A bump-up review! Bala Bay Inn's Grill/Ghosts restaurant continues to impress each summer…read more This year we were really, really pleased by the great service. We arrived for our dinner after a rainstorm, and the outdoor patio where we like to enjoy our food was fairly soaked as a result. No worries, the hostess assured us, we are more than happy to seat you outside. We were allowed to pick a table and then she and a few servers set to work diligently wiping everything dry. That was much appreciated. The great service continued throughout our dinner -- attentive, prompt, really friendly. Food seemed better this visit, too. Last summer's scallop fiasco left me cold, but this year we really enjoyed the PEI mussels (oh, heaven), the spring rolls (surprisingly good for BFE Canada), the local pickerel (treat yourself if you've never, it's sweet, mild, and tender), and the fish and chips (with sweet potato fries). The only near-miss were the nachos. The chips were wonderful and clearly homemade, but the cheese was not melted which, to me, seems like a nacho given, right? Other toppings kicked nacho booty, tho, from the thick, tangy sour cream, smooth, silky guac, and crisp, fiery pickled jalapeños. They have a martini menu that will blow your mind and rivals any shcmancy big-town bar. There have to be damn near 50 varieties on that thing. My favorite is an apple martini with Goldschlager -- it tastes just like warm apple pie and has some cutesy name (they all do) I wish I could remember. We come to the Grill/Ghosts at Bala Bay Inn every summer and are rarely disappointed. Definitely worth a visit when you're in town. If you're ever in town...

Imagine a restaurant where the owners seem to have just left the premises and let things go…read moredownhill. That's the Bala Bay Restaurant in the Bala Bay Inn. It's dark, in need a huge dose of TLC, feels dirty and unkept. It might be exceptionally clean - it just has the feel of an ignored empty local haunt. The food is what you might expect from a frozen food driven restaurant - though it is a great source of a traditional Pizza Nova pizza to takeout if you need one. This might be the real calling of the premises. There are a few signs outside branding the restaurant conflicting things. It is a restaurant. It's a Pizza Nova. It has a huge sign saying "Fish and Chips". So what is it exactly? Im not sure it knows. A place to drink beer I suppose and wait for your pizza takeaway. And if it just branded itself as the local source for right out of the oven Pizza Nova pizza, it would be perfect. Try that and I think you won't be disappointed. Go beyond that and it's hard to predict. I can't pin exactly what it is that makes this a place we avoid. I can only say that it has, in its neglect, seem to have chosen to be nothing in particular and that's exactly what it feels like. The staff are nice, the location convenient - it just doesn't have much else (but Pizza Nova pizza!).

We were too tired to look for another place. The room is ok. The place is creepy. When we checked…read morein the guy with a half Mohawk cut called my other half a pet and asked if I was bringing any pets with 4 legs. If I actually post my thoughts this review won't get posted

We stayed here while checking out the area and they were very accommodating by allowing us to check…read morein early. We dropped off our luggage, toured the area and returned for a comfortable night. The rates were reasonable. I didn't give 5 stars only because we didn't stay for breakfast so I couldn't rate that and we were left to our own devices to find our room instead of being told which end of the hotel it was at or the best way to get there. Still a good stay.

My family and I spent 3 wonderful nights at the Shamrock Lodge. It was an incredible and relaxing…read morevacation. It's easy to tell why many of the families there keep coming back year after year. The staff were extremely friendly and accommodating. They made my wife dairy free dishes from scratch when she didn't feel like some of the other options and cooked up grilled cheese sandwiches for my kids for lunch when they didn't want their chicken wrap. The owner personally introduced my wife to the kids club counsellors so that she was more comfortable leaving them in the mornings to play. This went a long way in helping both of us relax. Besides the good food, great staff and amazing views. The other guests were so welcoming and friendly. Our daughters made friends instantly and we felt very comfortable letting them run around and play with everyone. It's a great culture that Shamrock Lodge has cultivated. With magicians, tubing, water skiing, canoes, kayaks, fireworks, and more. Shamrock Lodge really went above and beyond to always have something to do and look forward to. The only criticism, and its a big one, is that the rooms are not air conditioned. There was a portable air conditioner in the room but it was barely functional and the room was way too hot all the time. It was brutal and really took away from our enjoyment of the vacation. They really need to invest in proper air conditioning for the rooms.

On the edge of one of the most pristine of the Muskoka Lakes, Shamrock Lodge is one of the most…read moreenjoyable places we have ever stayed at. A full service hotel with all 3 meals included, this getaway also provides immaculately clean rooms and thoughtfully kept grounds. It is family owned and the owners and staff have a clear love for both the land and the patrons. The staff were a delight - very friendly and ready to provide anything needed. There is a clean pool and sauna in the main lodge, and if you want to swim but aren't a pool person, not to worry because the lodge backs onto a gorgeously clean lake. A variety of watercraft such as canoes, stand up paddle boards, kayaks and paddle boats are available for patrons to borrow at any time. Motorized watercraft are also available for an hourly rental fee. We would, and plan to, return here.

First and foremost, a Big shout out to Rhoda who was extremely kind and accommodating…read more Overall it was a cool hotel- an old post office with interesting artwork. The people were nice, beds comfortable, and food good. It's also in a great location to walk to restaurants and shops.My only complaint is how you could hear everything outside of the hotel and in the halls.

I loved my stay at the Postmark Hotel. It recently opened and I'm so glad it opened in time for my…read moretrip to visit my friend. It is located in the charming main street area of Newmarket. The hotel has a lounge, restaurant and a rooftop to hang out and eat/drink at. There are also a lot of options on main street just out from the hotel. The hotel use to be a post office, originally built-in 1914, and they incorporated that nicely into little touches inside the hotel. When you walk in you are in the lobby/restaurant area. The front desk is right there. During my whole stay I received great customer service. I surprisingly arrived on their grand opening day. They had a soft launch open two months previous. For being a new hotel my stay went smoothly. If you walk in from main street you are on the second floor. There is a parking lot/garage on the first floor. It seems that this option is the only accessible option since the second floor/main street entrance has stairs leading to the door. I stayed on the third floor - room 305 to be exact. I looked out onto main street. The elevators on each floor have their own room, so to my knowledge there are no hotel rooms next to a noisey elevator. The door leading to the hotel rooms is a heavy door and slightly loud though. My room was away from the elevator room door so it didn't bother me. One thing I love about this hotel is they used thick doors and the walls were thick and made well. I didn't have a problem hearing any hotel neighbors. I did hear noise from the street below, usually from the nightlife, but it never lasted too late. I do sleep with a white noise app so that helped. My room was done very well. I loved the decor and ambiance. It was high quality. It took me a minute to figure out the blinds haha, but I was very happy with it. My favorite part was the bed and pillows - it was so comfortable. Usually hotel pillows (even high end hotels) aren't that great in my opinion because they sink or her squished easily, but the Postmark hotels are the perfectly confortable. I slept super well here. Last note - they have a water station on the second floor down the hallway of the rooms. They supply pitchers and ice buckets. I loved having pitchers of water for my stay. I would definitely stay here again!