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    5.0 (1 review)
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    3 years ago

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    Creative IT Laptop Repair - London Laptop Repair

    Creative IT Laptop Repair

    (11 reviews)

    Borough

    So..... The Saga…read morestarted back in October of 2015. After my Dell XPS ONE failed I started researching possible causes, most probable was the motherboard or the on board graphics card. I phoned around a few places explaining my problem, and after a few ok responses I got through to Creative IT, I spoke to the owner "Sam" who assured me that they provided a superior service as they had all the right equipment to re solder a new card or replace the motherboard, I as ked if this was a service they could provide at a fixed cost whilst I waited and was told "Yes of course" So off I drove to south east London.... Upon arrival things seemed fine, they looked like a professional company and had a good amount of customers and calls. Upon inspection Sam concluded that it was the motherboard that was faulty, here is where the problems began. He then Said he didn't have the part and that it would need to be ordered in at an extra expense....I of course had little option so I agreed and paid the extra. Fast forward 1 month and I'd not heard anything from Sam about the state of repair, so I called and he said he was having "delivery issues" This continues for 3 months, the same cycle of calls and excuses. Eventually in mid January I was informed that the PC was repaired and would be sent back to me ASAP, I was delighted to be getting it back. Another 5 days went by, and no PC, I then received an email from Sam saying that he couldn't send it via DHL/UPS etc as he didn't have a box big enough to put it in, and that I should come and collect it. I could not face or afford the 5 hour drive there and back as I run my own small company and cannot afford to take the day off! He made plenty of excuses and would not budge on the issue even though I explained that I had been very polite and reasonable over the huge delay in the return of the PC. I then suggested that we split the costs of a cab from SE1 to Ruislip where I live (a cost of aprox £40, so about £10 each after the initial dispatch fees where included) He point blankly refused... This company is a small time two bit operation, surviving on half baked jobs and no customer care. It's all about profit for Sam and his team not about a job well done

    I took in my laptop for a screen repair job and did not receive an update from them for 3 days…read more When I called them, they said that the person who had taken my job on had left for a 2 week vacation and that they "hoped" he had remembered to order the part before he left. The person said he'd call me back to give me an update that same day but never did. Then I called back 2 days later and was put on hold, and hung up on a total of 3 times. I am saddened by this negative experience as I try to research who I give my business to, and this company has received fairly positive reviws online. I feel it is important then to also share my bad experience with them. Update: once the dropped ball was picked up, the experience improved and my laptop is fixed. Although I still had to call to find out that it was ready to pick up.

    B C S London Laptops

    B C S London Laptops

    (3 reviews)

    £

    Borough

    I took a Shuttle XPC (a desktop PC in a very small case) here because when I brought it back from…read moreCanada, I stupidly plugged it in without switching the voltage setting on the power supply. Doh. What bugged me even more is that I couldn't fix it myself and I'm normally quite good at this sort of thing. I took it in, picked it up a day or so later and when I got it home, it worked. I am certain that somewhere obvious inside the case there is a huge reset button labelled, "press here if you are an idiot", but I was too incompetent to find it and so suffered the ignominy of having to explain what I had done. I think the £100 I was charged were really punitive damages rather than the cost of repairs. They wouldn't tell me what they did to fix it, so I think that it probably actually took slightly under 2 minutes to open the case and slightly under 2 seconds to apply the fix. The people are friendly, my only beef is that on return, the case thumb screws had been replaced with regular slot screws. If they need to open the hood on a PC or laptop, they will charge you £70 for a diagnosis regardless of whether it can be fixed or not. If work is required you will be charged for parts and labour on top of that. They specialise in fixing Shuttle PCs here as well as laptops, but I'm sure they could sort out your desktop woes as well. All over, I have no real issue with this place and would use it again if necessary.

    I had a mechanical issue with a laptop that I didn't have the time to fix. They took a look, gave…read moreme a price and let me know when to expect to get it back the same day. As this was my only touch point, I don't know if the owner being there made the process smoother. The staff are friendly, and the owner was frank about what they did to fix the issue. Any pc repair has a minimum cost no matter where you go due to labor and overhead. This place seemed like it was on the lower price range after calling a few places in downtown and didn't push useless services - definitely a far cry from the atrocity that is Geek Squad or whatever the equivalent is in the UK.

    qxlstore.com - computers - Updated May 2026

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