Approximately 1 year ago I contracted R&L Paving to re-pave a private driveway for my rental home in East Asheville. Since I do not live locally, I had several phone conversations with the owner named Pamela, in which I reiterated that the entire driveway was to be repaved; which included the flat parking area as well as the narrow intersection perpendicular to the edge of the street where the private driveway begins. In addition, I asked her to meet at the home with my Property Manager to look at the slope and drainage as well as address the existing site conditions. One day I receive a call from Pamela that they had a cancellation and asked if they could do the job the next day. For this, she sent me a basic contract stating the square yards of Asphalt as well as the thickness of the new asphalt lay-over. For this, they wanted $5,800 for one day's work. I signed it presuming that Pamela and her crew would not only re-pave the entire driveway, but also engineer the new asphalt so that it drained properly away from the house. This was verbally discussed, but was not included in the Contract. After completion, I asked my Property Managers to go to the Site to ensure that they Completed the work in a satisfactory manner prior to releasing payment. I received a photograph showing that R&L Paving only did approximately 70% of the driveway (the flat part), but did not do the sloped narrow portion of the driveway that intersected the street. I called Pamela to ask her why they did not do what was asked, and she started getting aggressive with me on the phone saying that they did what was on the Contract. Further more, she stated that the total amount of $5,800 was due in full now that the job was complete. She then went on to threaten me that if I did not submit payment immediately she would put a tractor in front of my driveway preventing anyone from going in or out until she got paid in full. Since my new Tenant was moving in the next several days, I immediately paid her company in full to avoid immediate complications. Months later after my Tenant moved in, they contacted my Property Management Company notifying them that when it rains there are large puddles that form in the flat area where they park their vehicles. During my visit to Asheville, I went to the Property to look at the issues with the puddling and have photos that show the extent of the problem. By then it had been less than a year, and the area where the potholes once were...now the asphalt was also showing evidence of starting to break up. It was immediately thereafter, that I wrote R&L Paving a Certified Letters notifying Pamela of the above issues with the driveway. Since I never received a reply in the time manner set forth, I ended up filing a formal complaint with the local BBB. You can go to https://www.bbb.org/asheville/ to read the entire complaint. Her website also falsely advertised that they were an Accredited business by the BBB (Not True!). Now I not only have a liability issue, but also have to hire and pay another company to address the puddling issues created by the new asphalt driveway. In sum, I sincerely believe that Pamela Dockery, the Owner of R&L Paving, does not care one bit either about customer satisfaction nor about taking the necessary steps to ensure that the asphalt paving work is done correctly. Instead, she is solely concerned about getting in and out of a job as quickly as possible and getting paid right away..and NOTHING MORE. Pamela's demeanor in making threats, denying conversations, and then pointing the finger back at me for not telling her company how to do the paving job right...ARE ALL REASONS TO to warn and protect other consumers from BAD BUSINESS PRACTICES by this company. read more

My husband and I called many different places trying to get a quote for our driveway. Most didn't call back or if they did, were unable to fit us in for the foreseeable future. Pamela called us back within 1 day and set up an appointment for the following week. The quote for our very steep driveway was incredibly reasonable and we were thrilled! The appointment was set up for a month out because they were very busy. The day before, Pamela and her partner came out to go over what we wanted again and make some measurements. Originally, she said it might take 2 days but she expected the work to be done in one. The next day her crew showed up early. They worked about a 13 hr day and got the whole thing done! I came home around 5pm and they were still working. It was very hot outside but they diligently worked until the very end of the project, smoothing out rough spot and cleaning up the gravel around the driveway. Pamela and her crew were so pleasant and informative. My driveway used to be so steep my little car couldn't drive up it. Now I have no problems and we have room for 6 cars at the top. Even though the driveway price was reasonable, they clearly did not sacrifice the quality of paving. One other we appreciated, was their consideration of the trees on our property. We made it very clear we didn't want to harm any of the beautiful large trees in our yard. Pamela discussed with us how the driveway would effect the trees and how we could limit damage to them. The driveway was finished 3 months ago and it still looks lovely. I really can't recommend this company highly enough read more

Our road was slated to be paved and everyone who needed to have their driveways patched or paved was encouraged to do so at that time to save on costs. I met with someone from R&L who gave me an estimate and told me to contact him the morning they were to begin paving. I called him first thing, left a message and he never returned my call. I came home for lunch and physically went an spoke with him and requested that they patch my drive. He said he would get to it. As the week passed and everyone else got their driveways completed and the road was fixed, my driveway remained untouched. I called him the day of completion and left another message with one last request for patching. He never called back and my driveway never got touched. Very unprofesssional. Will never use, even if they beat other contractors price. read more

R&L Paving is a wonderful company to work with they are professional and courteous There employees know how and what to do to give you the very best paving whether it's paving a driveway, road, or repairs I would recommend this company for all your paving needs. The owner Pam is a delightful lady and is very knowledgeable about what needs addressed and what doesn't. You will get your monies worth and some. It was a pleasure dealing with an honest company, I would recommend them to everyone gladly read more

I did not contract R&L to install my asphalt driveway, the builders of my new home did. I have only been in the home 6 months, and see I have to redo the driveway on a NEW home! They did come out to look, but the guy that came was on the defensive and it was clear they did NOT want to do anything if they could get away with it. The problems- the driveway pools and when water flows over, it runs under the house (not a great place for water). A pick up drove over the side of the driveway and a chunk came off. They were shocked a driveway would do that, but when they cleared away the pieces, it was shocking how THIN the driveway was once you got past the edge. I was told places do this to save money, but they had NEVER seen one that thin before. The guy that came out did not seem to think pooling is an issue (I was told by workers who seemed to know what they were talking about, it probably wasn't packed well before the driveway was layed). He said innane things like "how do we know what you did to the driveway after it was layed? Would you be mad at the builder if you did not like your house? HOW DO YOU KNOW? I see nothing wrong with this driveway and I doubt we will do anything". I don't have respect for a company that does this kind of work and does not stand behind their work. I also was offended by the worker that came to look and do wonder if he would treat and talk to a man the way he spoke to me. Look elswhere is my advice. read more