I thought they were a professional cleaning service. But after Rosa stopped by my apartment to get me a quote, I never heard back from her. I waited several weeks then messaged her again at the end of August. I told her my in laws were coming to town in mid-September and was hoping she could schedule me for a Spring Clean-Up. I never heard back from her. I messaged her multiple times and when I finally got her on the phone she said she was too busy. I guess 3 weeks in advance is not long enough to schedule an appointment. Now I'm left scrambling to find another cleaning service... all she had to do was reply to me 2 weeks ago and say she was unavailable. I can not speak for there actual cleaning because they never cleaned my place. Rosa stopped by for a walk through in July, told me it smelled too smokey and her team could not work in those conditions. I have since gotten rid of the smoke smell but have you ever heard a cleaning crew complain about a place being too smelly? That's why I was trying to call in the professionals, I'll have to find REAL PROFESSIONAL cleaners, not a someone that ignores me. read more

No Common Courtesy Not considerate of other peoples time. I come from a family of merchants and manual laborers we were taught that our customers should be considerate of our time and we should likewise be considerate of our customers time as We would never set up an appointment with a customer,not show up, not call, then, after apologising for doing so do the exact same thing the next very next day You made the appointment times which I considerately stayed home all day to wait for you and once again no show,no call.my texts inquiring if you were indeed going to come today as promised went unanswered and only illicited a texted apology and promise to call next day after my husband called from his business line and left you a message that it wasn't a very nice thing that you did and you were impolite to disrespect customers whose business you are soliciciting .. I always feel bad when I feel like I've been made into a sucker for being considerate of others , especially other working peoples time..Rosa, I bet you would consider it a slap in the face if you and your crew were met with an empty house if you had shown up and no one was here to greet you for our appointment.but that wouldn'thave happened because we are considerate people...looking at older reviews your business appears to continue to treat new potential clients in a similar fashion. Rosa, you should learn how to just graciously say "I'm sorry but I cannot take on any new clients at this time" so that others can continue looking for help from another business. That would be the right thing to do. read more

Rosa and her crew cleaned my house today. My home was under construction all winter. You can only imagine the dust. Her team cleaned every room from top to bottom. They did a fabulous job. They arrived on time and got right to work. I would recommend them to anyone. read more

R & R Cleaning Service is the gold star standard that all cleaning services should strive to be. Rosa and her crew are so very thorough and meticulous. I have 3 rentals and my own home that R&R has been cleaning for many years. So many of my rental reviews mention how clean the rental is, which is so great for my business. I trust Rosa and her team completely and I know they care for my houses as if it were their own. They send me pictures of anything that seems to be broken and have even pointed out if I was missing a towel. Often times the renters don't complete the laundry as they should, but R&R finishes it up for me without a hesitation. Even when I messed up in the scheduling Rosa personally went on a Sunday evening to clean for me. Now that's service and dedication. Rosa has a great passion and dedication to her business and she has instilled that in her crew as well. I can't say enough great things about this service and Rosa! You will not find a better service anywhere!! read more