If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

I will continue to use only The Pool Shoppe for all of my pool & spa needs. They are very…read moreresponsive & also have web orders completed very quickly. I have had email responses and phone calls returned within 10-60min. I have ordered items online and had the order ready in 10-60 min that same day. I have not had service like this elsewhere since the pandemic, and they are just as great during the grey lockdown. We have also purchased a pool table from The Pool Shoppe many years ago. I recommend them. 2 thumbs up!

This company is the real deal. Professional polite most…read moreimportant on time and committed to their assigned project. I give five out of five rating anybody who wants to build a swimming pool or do landscaping for a reasonable price and good hard old school work this is your guy. Thank you for all the hard work that you've done will definitely recommend you again and use you one more time.

Pool Doctors transformed our Backyard! If you're looking for reliable, experienced craftsmen who…read morepay attention to the little details, and understand that their work is their signature - then these are your guys. Brandon listened carefully to our design requirements, gave us great suggestions to incorporate into our custom plans, and executed our blueprints perfectly using only the highest quality materials & equipment in their construction. Furthermore, they completed the job on a tight schedule. All of the work was done by the Pool Doctors' in house team. No outsourcing or sub-contracting. From excavation to landscaping, Mike, Jon, Neill and their respective crews were always on site and informed us at every step of the process. They treated our property with the utmost respect and kept the surrounding area clean and neat. Once installation was completed, the handover was thorough with a detailed explanation of the maintenance and operation of the pool equipment. Jon and Tony helped with any questions we had regarding the operation and maintenance of our pool, and they were always a phone call away. After meeting with half a dozen pool companies, Pool Doctors' no sales pitch, and no upselling approach was the honest relationship we were looking for. Brandon, Terry and their teams' ability to communicate effectively was unparalleled and they demonstrated exemplary services in all levels during the construction of our pool. We highly recommend Pool Doctors and Brandon's team for your next backyard project. We commend them for their patience, competence, and ability to complete the project on budget and on time. -Ancaster, ON

This company is excellent I had a totally great experience from planning to installation. Brandon…read moreand the Pool Doctor team made sure I understood everything about the entire project. Brandon made suggestions as we went along and the crew was very mindful of my yard and the neighbors. I would highly recommend they put in your pool and lanscaping I did and it was the best thing I did for my yard