Giving then one star is overrating then worst customer service for women…read more Attention :Customer Service I have never been so disgusted by a company and it's customer service,I order a pool water heater from your company "discount pool and spa warehouse", In early May ,by late June I had not received confirmation on my order ,I finally had to email them to ask what had happened .I understood that a lot of on line purchases had been delayed,but it would have been nice a courtesy email informing me of the delay. A few days later I got an email apologizing, but that wasn't my issue ,all companies were having the same problems. On June 25 around 4:00pm I called your Concord office when I found out that the pool heater didn't come with a starting kit , it's was like ordering a table without bolts and screws. I had called the store, before ordering online to find out all the information regarding the pool heater and was only told that I would need an electrician and a Plumber .I understood why they would not provide electrical wires,but did not understand why they didn't provide the pipe starting kit and a ground lug which is so important for the Plummer to put on,this is what the plumber explain to me ,when I called ,a lady picked up extension 268 she was very helpful and understood my dilemma, but was not sure what I was talking about , since she did not understand what the pool heater needed, she gave the phone to a man. He was the most rude and sexist person,I have ever spoken on the phone, he came out ready to talk down to me and argue ,he acted like a bully ,one of the first things that came out of his mouth was that if I plan to complain to "save it". He kept on talking over me ,he would not let me explain what my issue was and then he had the audacity to tell me he did not want ,a lecture from me , I realized why he had said "save it " . I was a woman and I was going to give him a lecture ,just like a child , I'm sure he would not have spoken to a man in that manner, I got very offended and call him a sexist pig ,he hanged up on me ,I called 22 time on extension 268 to find out what his name was but both of them did not answer the phone ,then I called extension 818 , having another lady answer the phone,I asked for a manager and the same man took the phone to harass me again, he did not hesitate to tell me that he was the same person I had spoken earlier .He didn't want to hear me earlier,I didn't want to hear him now , they only thing I wanted from him was his name so i asked for his name various of times and he told me he would not give me his name ,he can definitely talk freely to customers in an inappropriate manner, but he would not own up to his attitude and poor customers service, as much as I asked him to give me his name ,so we could end this call ,he would not give up his name, he did not have a problem going from extension 268 to 818 to give me a hard time ,if he felt that he didn't do anything wrong ,then there would not be any issue with giving me his name. Now please tell me ,would He do that to a man ,go out of his way from one extension to another to harass them , I don't think so, I truly feel he acted up ,because I was a woman and I don't appreciate be spoken down too. Susana

Management staff needs sensitivity training for people with disabilities especially when their…read moresystem pricing does not match their advertising nor calculates basic math properly. But no computer is always right even if you do the math by hand and prove them wrong. Nope, the stressed out customer supervisor (Steve a disrespectful know-it-all) said we were customers of no value and threw us out of the store and banned our household. We bought over 6000$ worth of equipment there in the past two years. Better service and options as well as pricing at poolsuppliescanada.ca located in Burlington and they offer free delivery.

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

Paid around $400 to have our pool 'opened' for the summer. Please refer to photo!!…read more The outcome of our pool being 'opened by Pioneer Pool' is a ripped off winter tarp, and now all of the leaves & debris in the bottom of our pool, still green. We assumed they were coming back as they left a few tools. When I called MULTIPLE times, and left MULTIPLE voicemails asking when/if they were coming back I didn't receive any response. I had to go through the 'customer curbside pickup' prompt to finally get directed to someone in service. ...and to quote her; 'We don't have the manpower to open pools like other companies, we can only remove the cover and prime.' Even after my shock l, I exclaimed this wasn't acceptable and she just said 'sorry this should've been explained to you.' It's inexcusable. We also (clearly) didn't get the chemicals we paid extra for. Strongly considering reporting them to the better business bureau

I reached out to Pioneer Family Pools in Burlington last September for a new pool liner. I paid a…read moredeposit of $100 for the measurement. They did not show up as scheduled, but did enter my back yard without permission in order to measure the pool. They did not measure the pool as there was water behind the liner and told me they would return in the Spring. They never called, so I went in to find out what was going on in May this year. They (Meg) asked me to take pictures, which I did, and sent them to her. Meg then instructed me to drain the pool and remove the liner myself, so they can measure. I had no problem with draining the water. However, in order for Pioneer to replace the liner, they would have had to remove it. Meg said since they had already came to measure the pool, they refused to come a second time unless I paid them $165. I escalated the concern, but the manager (Adam) was more concerned with defending Meg than resolving my concerns. There is more to it, but this provides the details. Copied the owner, Corey, but no response.

A nice gym and pool; cost is suitable for a day of exercise. You will charge 25 dollars and then…read moreyou can use the whole facility

The management and staff are super helpful and we just love it there, the pool temperature is…read moreperfect. It's such a great place for the entire family. They have table tennis, basketball, volleyball, badminton and so much more. We love this place

A very cute, FREE Public Pool and Wading Pool in one of the nicer residential areas of Hamilton…read more Quieter than some of the other outdoor pools in the city. #5 Bus stops 1/2 a block away. Friendly Staff. Lifeguards don't yell. They don't power trip. They speak to you nicely. It's a great place to be on hot days.

Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

Stay away from this fraudster!!! All he'll do is take your hard earned money. We purchased a hot…read moretub pump, arranged a date and time for pick up only to be sent to a fake address. Most of all DO NOT etransfer Blair a dime. Hes nothing but a thief!

Requested service, paid the service fee. Tech Blair said he would be over last Sunday. Cancelled…read morebecause it was raining. Cancelled Monday said he would be here today, Thursday. I had to rework my work schedule and meetings. I am still waiting for the tech to show up. One more thing - I paid the service fee upfront in order to get an appointment.

Professional, thorough & knowledgeable service. I have had…read moreLakeshore Pools open/close my pool and do weekly service. This fall I purchased a hot tub from them. Excellent service from purchase to delivery & setup. I definitely recommend them

Absolutely the most wonderful experience in learning, purchasing and enjoying our new hot tub!…read moreFrom walking into the shop as newbies...we were taught by Peter all about hot tubs and the do's and don'ts. We then purchased a Canadian Spa hot tub. It was delivered with some hiccups but everyone involved from Peter to the company was all over it to rectify the problem!! Fantastic service! Once the tub was here, Rob from Lakeshore Pools and spas came to educate us, set up the spa and made us feel like we knew what we were doing . We have never had such great service and we know going forward that we can always call on them with questions! Support the small guy...the service is impeccable and quality is amazing! Thank you Lakeshore Pool and Spa!

Best pool hall in Hamilton, definitely better than endpocket. A very clean & friendly environment…read more Great staff, great service, great crowd. Whether you're looking for a nice place to hangout with friends or somewhere to meet cool people, this is definitely the place for you!

Pretty basic pool hall really, but no complaints. Tables were readily available with only short…read morewait times on a Friday night. Tables were in decent condition, with adequate parking and reasonable rates. I believe they do have special 1/2 price rates on certain nights.