Nobody likes to admit they've been played for a fool and they've given their trust and respect to…read morepeople who don't deserve it. It should come as no surprise to anyone that you're on video everywhere, all the time. I reviewed the complete video from my dash cam, complete with audio of course, and learned I've been being lied to all along and played for a stooge. Ever since day one the car has thrown random misfire codes. There's been a supposed search for the remedy. Mystery sensors have been on order that take weeks to arrive. There's never any update unless I push the issue, why? Because nothing has ever been on order! This appointment came along because I had some COD work I wanted done. That appointment was booked in record time! Then I was told the magical, elusive sensor was in! Everything could be done at the same time! Then I'm watching the video, and when they're done with the work I was paying for, Bayard, the supposed "Service Manager", comes out and says to the tech, "Oh yeah, I thought I put it on the ticket but I forgot. He's been having some random misfire codes. Can you look in Oasis and see if there's anything?" There was never any damn sensor on order. He's been lying to me all along. The tech leaves the car idling for an hour and then when Bayard comes back out says, "Everytime we deal with an intake we have this issue." Bayard says, "Ok, that's all I needed." Then comes out and proceeds to continue lying to me. They had mentioned my aftermarket intake but it's nothing near as radical as the Rousch intakes and doesn't even require a tune. The problem existed before that but, I'll take it off if they think that's worth a try. I asked him about it. "Oh no, no. I'm not worried about that anymore!" he says. Continues to lie by telling me they'll have to trace the wiring harness and, "it'll take time. I mean time time." Hoping either I or the problem dry up and blow away. "I'll look at the schedule and get back to you with a time." That was last Thursday. I haven't heard anything and I won't. The thing that really irritates me is, there was no reason to lie to me. I like to think I'm very reasonable to deal with. I've been on that side of the fence. In another industry but still dealing with consumers and mechanical systems. I trusted Bayard and respected him. I drove an hour each way to keep dealing with him and Crossroads Ford of Indian trail. Too bad he and the dealership management didn't respect that in return. NOTHING I have ever requested repaired under warranty has ever been corrected! Always excuses why it couldn't be fixed that day and would have to come back. Obviously hoping I never would. My recall constantly shows open on my Explorer ST. The second $50K+ vehicle I purchased from Crossroads in 6 months. He says they fixed it and it's because he left the ticket open and he'll fix it. More BS, nothings changed. You could have gained service on 2 vehicles for life. Instead, you've made an adversary by lying for no reason. They say "Treat a customer right and they may tell 5 or 10 people. Treat a customer wrong.....and they'll tell everyone they meet!!"

We came to check out a couple specific models of a truck. We had not driven them before so we were…read moreinterested in test driving. First we were advised that the model listed on their website as being on the lot is not actually on the lot. We then found one we were interested in testing and we were told we can't test it until we run numbers. Why would we run numbers and try to purchase something we have never driven? The salesman went to the manager to ask if we could drive it, the manager stood up from his chair looked at us and said no. This indicates profiling, maybe if we looked different or were a different age he would have said yes. We felt judged and not accepted. Would not recommend this dealership to anyone.