My Wife and I kept our camper at TJ's for almost two years. One of the reasons we chose this facility was because of the "perceived" security. TJ's website says you don't have to worry about people messing around with your camper, but should anything happen, TJ's master insurance policy "will make sure everything is taken care of". The website also states that they include a tire boot for all units stored outdoors. Our camper was stolen from TJ's almost two months ago in the middle of the night. The thrives breached the padlock gate, hooked up to our travel trailer, and drove away in less than 5 minutes. You might ask why the tire boot didn't stop them. Because their was no boot on the camper and their never had been the entire time we stored it there, to my knowledge. So much for security. We found out about the theft late the next day, after the police called us. Thomas, the owner, didn't give us that courtesy. When we asked what he thought had happened. He stated that although he didn't know for sure, it looked like the thieves could have used a key on the padlocked gate, which would indicate an inside job. Over the next two months, we called Thomas every few weeks to get an update on the insurance investigation, as he never proactively reached out to us. He initially told us that he had well over $100K worth of insurance and everything would be taken care of. After that, he never had any information for us except "They're working on it." He actually had the audacity to be rude a couple of times my Wife called him, almost as if he couldn't be bothered with speaking to customers of his who had their property stolen while it was in his care. Yesterday, we finally spoke to his insurance company and were notified that they would not be covering the loss. I still haven't gotten a good reason why. I immediately called Thomas to see if he planned to honor his word. He stated that he never told me everything would be taken care of. Basically, he has washed his hands of the whole ordeal and is accepting no responsibility. To make matters worse, he didn't even give us the courtesy of telling us directly, instead he called my Wife and gave her the phone number to his insurance company and said "She should call them." I won't make a recommendation as to whether or not you should do business with TJ's, but you should know that the security and insurance policy that they tout aren't as advertised and in our case, if you have a problem you'll be left to handle it on your own. We are very disappointed with how we were treated and by the ethics Thomas demonstrated. read more

TJ's Quality RV Storage & Repair - Except from TJ's RV Storage website: - RV Repair Near Me - Concord, North Carolina

This place was the only one in the area willing to even look at my vintage Airstream. They diagnosed and fixed issue with out any issues and got me up and running. I now know where I will service this and any future trailers. read more

Helped us out of a bind with a defective water heater while in storage. We though it was just a leak but the heater was cracked. They recommended an on demand system and it was great advice. Excellent service. Kudos to Luke and Olaf. We were far from home and in a hurry to get on the road. read more

I have had wonderful service with my RV. i am an RV novice and they have made wonderful recommendation. I have thought their prices were reasonable. They came highly recommended and I am passing that recommendation along. read more

I've had the pleasure of keeping my Winnabego at TJ's for two years now and recommend them very highly. All I have to do is let Thomas, the owner, know when I want it ready to go out and he has it out and ready to go... all vitals checked. At the end of each trip I let him know if anything needs to be checked. It is reassuring to know I that he will have his excellent technicians look into it and get the job done in a timely manner. read more

Extremely disappointed with the service we were provided by TJ's Quality RV Storage! I would absolutely NOT recommend you keeping anything on his lot! Their website is misleading and does not deliver on their promises. They had ONE job, to keep our RV safe, and they did not deliver on that promise. To top it all off, his website says they put a boot on each RV tire, not true! The description of the safety they provide is exactly the opposite of what they did for us. They failed miserably! They also told us our RV would be fully covered if something should happen to it while in their care...again, not true! Our RV was stollen from their lot. The police said the lock they used to secure the facility was broken into within minutes along with a hitch lock that was cut off within seconds, so clearly not the so called "Quality" we were promised. Had they placed a boot on the tire as their website says they do, we may still have our family travel trailer to take our annual vacation on, in a few weeks to Myrtle Beach. Our children are deviated and now we are stuck in insurance hell. The likelihood of us being able to recoup from this very preventable theft at TJ's are very limited. Their insurance did NOT cover us for the theft that took place while in their care, like their website says it would. The owner even gave us his word that he would be fully compensating us for our loss. Instead, when I called multiple times to ask about the progress of his claim, he gave me attitude and outright lied to me! read more

Fantastic service and support. I have been to TJ's several times with my RV and I have always received top of the line service. The repairs actually cost far less than I expected and It took less time that we figured. Thomas, keep up the good work. read more

Staff and facilities are the best. Absolutely the only place to store your RV or trailer out of the weather in a climate controlled building. Very knowledgeable and helpful. read more

Recently had some water damage repair and sealing work done. Thomas and crew did a fantastic job on the repair, it didn't cost me two arms and two legs, and they got me in within 4 days of doing the estimate and work was finished quickly. They went a bit above and beyond in what they worked on as well. Found some additional areas needing sealing attention and went ahead and did the work and barely charged anything extra at all! Will definitely go there for any of my rv repair needs! read more

Blew a tire on my 2020 Alpine fifth wheel Back in the 2nd week of Jan 2020. Went to Tjs as they are accredited with progressive To fix the damage. They were very friendly when I brought the unit to them and were cordial with all communication. It took almost 3 months for them to fix. Long but with Covid I understood. Went to pick the unit up and immediately noticed that they put on the incorrect wheel skirt. Not even a close match the the other side. Again, no worries from me as they said they would fix it. I looked at the underskirt and to my surprise there was a 6"x3" exposed area with insulation falling out. they got a piece of underskirt and slapped it on. Looked like a hack job and not even close to new looking. I was not impressed but again I was just happy to have the unit back. I told the people there that just get the skirt in and I will personally put it on. i Got the unit home and found a 8"x1/4 scratch in a basement door. I called them and they had another one from a damaged delivery when doing the original repair. Literally two more months later I called them about the skirt and they said I needed to send them a picture if the skirt?! I went there to pickup the door, pulled a vendor picture of the skirt and proceeded to present to Thomas. He immediately stopped me and said "I told you I needed a actual picture". This is when I changed my approach. It got ugly to say the least. I called progressive and made a formal complain. Shocker, Thomas called me all nice and said he would fix this and even send a tech to my home to fix. That told me what type of owner he is. Forward 4 weeks and i called to see what the status was and Thomas said he had yet to receive the skirt But he would follow up. Go to today 2 weeks later and I called Keystone. They were very nice and able to provide me with details. On 5/7 the part was ordered online. The part was shipped to TJ and signed 5/8. Again the wrong part was sent. Keystone clearly has some culpability here. I confirmed that the order was placed on 5/7 so for some reason Thomas was in no hurry to get this job done. So keystone is now shipping me the skirt directly. I will install. The only true concern Thomas had was how was the vendor he used getting paid? Which I had already taking care of but again clearly shows how Thomas runs his business. I will be filing another formal complaint to progressive and the BBB. Thomas makes Camping World look good and we all know their reputation among veteran RVers. Storing units there might be ok but having them work on you unit should never ever be an option. read more