I love holly tree! Dr Shrum and Dr Pate are the best and really listen to questions you might have…read more The staff is also the best and make sure we are taken care of everytime we go. with 3 pets we are there often. I switched from another vet and am very happy with Holly Tree!

I have recently switched from my regular Vet to this office. I have taken both of my dogs there for…read morevarious reasons. I have seen both doctors and a few techs. Each visit has been a positive experience. Thank you.

I had to be hospitalized suddenly and they were able to take all three of my dogs in boredom and…read morethey'll be there for a few more days at least..Chloe,Rhaley,& Izzy are all frisky, love the attention and more opportunities outside.

I've gone here many times for my dog. They are honest and fair. They do exactly what I have wanted…read moredone with my dog. I've never had a problem. They have a really nice selection of dog food and treats and accessories.

I loved how they made my pet feel like theirs! Everyone was extremely kind and when above and…read morebeyond. I'm going to maw them my Vet to go to!

Dr. Marshall is our favorite. She's been great with all of our animals. She has taken care of our…read morepuppy since he first came home and our two curmudgeon massive cats. So glad we found her.

Dr. Chris Burton is the most compassionate veterinarian and person as well. When our beloved cat…read moreElena was sick, he went above and beyond to help her. He treats you and your pet with empathy, respect, but most of all he treats you like you're his family as well. God places his best soldiers in the position they need to be in and that is Dr. Chris Burton

Our little chiweenie dog was having a difficult time getting off of our bed but was climbing on…read morefine. Then when we pulled her sweater off, she screamed out in pain. We called at 9:00 & they got us in at 11! When the vet came into the examination room, he sat on the floor, & our shy puppy walked right up to him. Doggie was diagnosed with a crick in her neck, which made perfect sense. Prescribed steroids and painkillers & they seem to be helping. Whole visit cost $104.

If you are going to an after hours clinic you know it will be up to luck to determine how long you…read morewait. Our pet was conscious and able to breathe, so I was fine when certain conditions got rushed ahead of us. We waited about two hours before getting out of the waiting room, and then another two hours before seeing the actual vet. But after 4 hours of listening to your dog wimpering in pain, even the most sensitive and calm people would start to break. I wish someone had at least taken a glance at him and give some reassurance. When our pet was finally seen, the treatment was done promptly. In less than an hour he was returned and we were told to wait a couple minutes for the vet notes and medicine. We waited two hours for those notes. My dog was a miserable mess from the meds, his e-collar, and all his wounds. The lady working at the desk that night was very nice and tried to reassure that we would indeed eventually get to leave. But it is just never something I've had happen at any other format of doctors office before. Usually when places are busy, they do their best to sweep you right out the door. It's this final two hour wait that gets them two stars instead of three. All in all, we were there 7 hours. I would not want to go back, but after hour choices are limited. This place was at least clean and the employees seem nice enough, but I would still encourage your pets not to get sick/injured on a Sunday or a weeknight.

PLEASE READ...LONG BUT IMPORTANT!! I brought my 7 week old puppy to the emergency clinic who did…read morehave a heart murmur to be looked at because she wasn't eating and seemed as if she were dehydrated. First off, he wait was a ridiculous 4 hours for a place where you need immediate care, and then they make you wait in parking lot and don't communicate anything to you. After 4.5 hours I demanded to see my puppy after being told she still had not been assigned to a doctor. Dr. Traynor came in first and said her condition had worsened and she recommended euthanasia. I was shocked because I had not brought them a dying puppy and never intended to euthanize her! She said she had done a sonogram and she had heart disease. She shot down any idea of surgery saying it would be too expensive and when I said I wanted to bring my puppy home, she further argued with me that she was suffering too much for that. Finally, I reluctantly agreed to euthanasia. When they brought my Olivia into me she was already dead. I pointed out to Dr. Traynor that she wasn't breathing, was cold and her eyes were glazed over and she immediately checked for a heartbeat and said there was one so she had to get the medicine in her before I would object. I was so overwhelmed with grief at that point that I couldn't even function. Later, I thought about the whole situation and it just didn't make any sense. It became obvious to me that they put her in an oxygen cage and simply forgot about her, leaving her to go down hill with no care. I later met with Dr Traynor and the Administrator and got more unsettling news. Apparently they don't document when their patients are treated and could offer my no more than a document that said she was sleeping when I asked for proof that they were monitoring my puppy. The sonogram was never noted on her chart and only diagnosis was heart murmur and suggested treatment was euthanasia, which was the only thing on my bill. Dr. Traynor further admitted that when she was initially admitted to the hospital, someone looked at her and decided euthanasia was the treatment. They further agreed that I should have been communicated with and told 4 hours earlier of their plan, so that I could have made a decision earlier on which would have been to take my puppy home. I drove an hour to their facility because they are supposed to have specialists to take care of heart issues but instead they have vets just out of vet school! Lastly, I had a conversation with Dr. Rob Presley, the Chief of Staff, who assured me that they had always had the best interest of their patients at heart but eventually just wanted to pay me off and have me sign a gag order for his insulting offer! I suggested many changes in order to benefit future patients and ultimately clear up problems but apparently he is not really interested in doing that. I have spoken to many of the negative posters here and they are willing to join my crusade to get Upstate to take notice of their short comings and join in the voice to be heard. I will be taking to the media and animal rights groups to get my story and all of the others out there in hopes of Upstate finally taking notice. Please contact me if you want to also partake in facilitating some change so that you beloved pets will get the proper care they deserve! And please do comment if you've had a bad experience so that others will know of the cruel and sub-par service Upstate Emergency clinic offers!

We were at Middle Tyger for the City Swim Meet, the vet was closed for business for the day, so a…read morecouple parents used the trees for shade in their parking lot. Someone called and complained about us so we were asked to move location. We weren't impeding any customer parking. They were closed. No one came to ask us to leave, we were just complained on. We are adults here, a simple ask was all that was needed, not a call to officials. Would never bring my pet here. Let's care about our humans too.

Very helpful and knowledgeable Veterinarian and team. Great with cats and dogs. Compassionate and…read morecaring team.

My cat was attacked by a foster dog. PAH took her in immediately as an emergency patient. Her care…read morewas exceptional and at a reasonable price compared to the emergency hospital. She recovered and is doing well. Highly recommend.

My family has trusted Poinsett Animal Hospital with our pets for over 30 years. Before the practice…read morewas renovated and the staff changed, the office was warm, gracious, compassionate, and genuinely caring. Unfortunately, that has not been my experience in recent years. On multiple visits, I encountered front desk staff who were dismissive and rude. Last fall, a veterinary technician cut my dog's nails so short that most of them bled. I lightly complained then but should've taken my complaint directly to Dr. Marshall. Soon afterward, my pup contracted a bacterial infection that ultimately led to her death. I have no idea if they were connected - but it apparently is possible -- and losing her was beyond devastating. She was a 5+ year rescue who had survived epilepsy, tick fever, allergy to spay stitches, flipped stomach, and several other random sicknesses as a puppy - after having been rescued from a compost pile in Costa Rica at two weeks old with her eyes still closed, weighing half a pound. Many months after her passing, I was finally ready to adopt another dog. Before applying through a rescue, I called Poinsett to confirm my records were complete and available for a veterinary reference. I was assured they were. Instead, the rescue was told there was no record of me or my dog and that my dog had never received rabies vaccinations or heartworm medication there. (!) When I went to the office to address the mistake, I was again met with a dismissive attitude from Lisa. Rather than helping resolve the issue, she interrupted a conversation I was having, made an unnecessary comment, and walked away. Mistakes happen. What has been most disappointing is the repeated lack of accountability, empathy, and professionalism. After more than 30 years as a client, it's heartbreaking to see how much this practice has changed. I want more for Dr. Marshall's legacy - and after her lengthy recovery - more confidence in the team's customer service skills.

We have been using them for 3 years and each experience has been wonderful! They stay the full time…read moreof the visit and come and go on the schedule. I love the daily communication too!

I just used Cuddly Critters for first time last week. My pet sitter Stacey was absolutely…read morewonderful. She contacted me each time she came over to give me an update on my 2 cats. I will definitely be calling again.