This store's small size is a plus, in my opinion. When I shop at PetSmart, I usually know exactly…read morewhat I want or need and just go right to it; if I had free time to casually browse and look at stuff, then I might go to a full-sized PetSmart but the Simpsonville location is perfectly-sized. They always have what I need, although not always a great selection of the same type of product. The staff is always helpful when I have questions and if I have trouble finding a product, they usually walk me over themselves to show me where what I was looking for is. I like the Simpsonville location.

This was my first time coming to this location and I must say that I was surprised when I stepped…read moreinside of the store. I've been to other locations and this location gives me an intimate boutique vibe. The cashiers were very nice and the store was very clean and organized. I was able to get everything that I needed for my puppy.

My dad went to buy me a guinea pig for my birthday, and from the moment we walked in, staff were…read morerude. Even though my dad repeatedly said he was buying it for me and him the assistant manager, Naomi, wrongly assumed it was for other kids, refused to sell it, told us to leave, and followed us out very unprofessional and outright disrespectful

absolutely butchered my dogs hair he has cuts all over his body from his ears to his legs that are…read morestill bleeding days later. DO NOT bring your animal here

We worked with Anna and she helped us train a service dog. Her classes were fun for both dog and…read morehuman. She's very interesting to sit under as she understands each breeds different personality, strengths, & weaknesses. Her perspective is so helpful and gives insight into your dog's mind and why he acts like he does. Sue did our dogs Public Access Test and we also enjoyed working with her. We very highly recommend The Puppy Nanny's Place!

We used The Puppy Nanny for training with our previous dog. Anna is excellent, and we have been…read moreable to use what we learned from Anna with our rescue pup. Highly recommend Anna and The Puppy Nanny!!

We have been going there for almost a year to get care for our geriatric dogs…read more They have been incredible! Kind, patient and always professional and easy to work with. They're excellent at explaining the realities of difficult situations and are always kind and gentle with the animals. Unfortunately we had to euthanize one of our beloved aging animals and the entire hillcrest team did an amazing job. They were compassionate and gentle. I do not think his passing could have been any more peaceful. Dr Bailey has truly the most kind and gentle bedside manner. We are truly grateful for the care we have received.

Hillcrest AH needs to go back to being a privately-owned practice where pet care is…read morepatient-focused; back to the days where they excelled at customer service and where they invested in the greater pet community. Fees continue to escalate while care is increasingly turfed to more and more "specialists", further making pet care just about unaffordable. Several of the staff talk behind clients' backs, and Dr. Gilstrap doesn't hesitate to verbally berate clients if she feels they're asking too many questions or she doesn't like their honest feedback. When Dr. Meyer owned this practice, she was very supportive of clients using nutraceuticals, along with many alternative therapies and modalities for care. That is no longer the case under current ownership. Nothing outside of the strict boundaries in standard of care is open to or welcome for discussion at Hillcrest AH. You may even receive an angry phone call from Dr. Gilstrap if she finds out you've said anything regarding such limitations. Over the course of our 10+ yrs taking our pets to Hillcrest AH, we were also disappointed on multiple occasions with their lack of knowledge regarding eye issues, in both cats and dogs. They also missed a few other things over the years, which I had originally been willing to forgive, until there became a series of other issues that eventually forced me to leave this once-great practice. I missed Dr. Bailey tremendously, but am happy to report that Dr. Bailey can now be found at Lyman AH.