i love the aftican music they be lit in there its actually clean and a very nice gas statiion…read morecompared to some on bardstown road. good polar pop selection good cookies good food

To me, this is an enchanted little store. In our five weeks visiting Louisville, it has become a…read morehome away from home - a happy anchor to which we return almost every day. The parking lot is very roomy - I never have trouble finding a spot for my big camper van. The store is bright and the aisles are wide. Products are laid out in a logical, convenient way that make it easy to find your way through the store. (In contrast, the Speedway convenience store up at the north end of Bardstown Road is relative chaos. The creamers are not near the coffee, everything is a mess, the parking lot is a nightmare and the staff are only occasionally friendly.) This place has the best sound system and best music I have ever encountered in a convenience store. They usually have their radio tuned to KISS FM, which has a sister station back in Asheville North Carolina, our home for the last 16 years. Back in Asheville, the KISS-FM station plays country music - which is appropriate for that town, smack dab in the middle of the Appalachian mountains. In this more urban environment, the KISS station plays 80s and 90s pop music - most of which I remember and which usually has me dancing through the store. This store is a happy place! It's not just me - many of the other customers seem to get happy when they walk through the door. For me and my little dog - and probably for some other customers - that has a little bit to do with air-conditioning in the sweltering Louisville summer. I have a hard time getting my little service dog Panchita to leave the air-conditioning - and she is such just a little Chihuahua love bucket who charms all the staff and all the customers. I think at this point she is almost the mascot of the store. When Bobbi is on duty behind the cash register, she does not even bother to greet me as I come through the door. She just yells out, "Hi Pancho!" They have the most high tech coffee service I have seen in a convenience store. Those two machines brew your coffee fresh from beans as you wait. They also have fresh and pre-brewed cold-brew coffee, and all manner of hot and iced tea. They have a refrigerated beer cave where Pancho and I both go sometimes to cool off. The staff person we have dealt with the most is a delightful young guy named Ethan. When there is nobody at his register or when I follow him outside for his little 15-minute break, we talk about everything under the sun: life, love, politics, religion - you name it, we go there. I enjoy the freshness of his youthful perspective on things and he pretends to give a nod to the "wisdom" (and wackiness) of this old man. There tends to be a big staff turnover problem in convenience stores all through the southeast and probably the whole US. You just can't keep people in a job where are you are paying way less than a living wage. The Circle K chain is paying more than most convenience stores, but I think the staff stay in their job mostly because they have a good time at work. New staff people tend to call in more often or just not show up for work - and they are often poorly trained and don't know how to handle even a slightly complicated transaction. I had a big argument with the manager of a Shell convenience store back in Weaverville, North Carolina, when he told me that any items I bought with my Visa card could not be returned. When I told him I did not think the Visa people would agree with that, he said it was just the policy of the store and to either accept it or get out. When I was not willing to accept either of those options, we had a big argument - that ended in him acknowledging that the reason they would not take a return on items you bought by Visa was that they did not know how to handle that kind of transaction in their cash register. When I told him that his incompetence was not a legitimate reason to violate Visa return policies, he called the police on me and had me banned from the store for life. (North Carolina and Kentucky are both "right to serve" states, which actually means that the owner or manager has the right to ban anybody from the store for life without giving a reason. The balance of power between rich owners and average customers is way out of whack in this country. Something needs to be done about it.) I have never had any kind of conflict with any manager in this store. The one day I attempted to talk to Eric, the head manager, he was a little abrupt with me and did not want to talk. But Bobbi told me later that he was under extreme deadline pressure that day - and is actually an extremely competent manager and very good to work for. .

All staff are kind and they also got a variety of just about anything you need on the go. The staff…read moreis very kind. Their chicken biscuits are great! Their chicken and wedges are good too.

Aggressively fine…read more As gas stations go, it is pricier than a lot of other spots because of it's neighborhood location. But I can conveniently get my car filled up and ready to roll. As a convenience store goes....it looks like there is a lot to choose from. But that is not entirely the truth. Booze-wise, JRs and Liquor World are also very close with a better selection. As for drinks and snacks....things often feel grimy or dusty when I pick them up (and therefore pass them over). I can reliably get bags of ice here for whatever reason. Employees and their attitude are exactly as you would expect from a spot like this. Caps suffers greatly from loitering folks and kids, some of whom also approach and verbally accost customers. It also suffers from questionable and vaguely-uncomfortable feeling neighboring attached businesses (?). Not to mention a drive-by shooting resulting in a death a year or so back. This place is convenient to me and it would talk a lot to make me forego that ease of location. Still...it could be less skeevy.

Thornton's is a great company that really tries to take care of their stores. However, considering…read morethis location, you can only do so much. It has all the amenities most Thornton's do, but a lot of rift raft too. The bathroom has to be unlocked from upfront by an employee due to what they told me was people sleeping and shooting up in it.

Fast and friendly, easy ok with prices and they have nice hot breakfast and lunches. Close to home…read moreand they sell my cigarettes.

Had the misfortune of experiencing a flat tire on a rental vehicle we had just picked up 15 minutes…read moreearlier. Managed to pull into the parking lot, much to my relief, as I knew that I would be able to get help in the store, as anyone would reasonably expect. Well, I then realized that my phone was dead and I had no way to contact Enterprise, a tow truck, the family, anyone. Went into the Better Way store with the hopes of purchasing a charging cord. Instead, one of the clerks did allow me to use a charging cord, much appreciated. Unfortunately, after returning the cord, the phone went dead again, mid-call with roadside assist. Returned to the store, would happily purchase a cord, but didn't see any, otherwise, the issue would have been resolved. Instead, I mentioned my dilemma, the fact that I was stranded, no contact, nothing nearby as far as I could see. Now, if it were myself and someone was stranded, vehicle right outside with a flat, this would have been a no-brainer, but maybe that's just me. Without hesitation, I would have offered to use the store phone, my personal phone, offered to call someone, something, anything. Honestly, I just assumed that would be the response, the decent thing to do, without question, and not really that hard. Instead, and I paraphrase, what I got was basically "you're out of luck". This is not really a crime-ridden area, laid back Midwest, and I'm about as clean cut as they come, 60 year old physician. Again, maybe it's just me, but I wouldn't have to think about this one for two seconds, it's just the decent thing to do, at least where I came from. When I did inquire about using a store phone or an employee phone, I was met with a litany of profanity, the epitome of disrespect, and among the trashiest displays I have ever seen. I couldn't count the "MFers" and "I already helped you" and various profanities, all at the top of her voice, all continuous, until I had fully exited the store. Absolutely no excuse for ever, ever treating someone that way. Bad enough you can't even provide the most basic of assistance to a stranded motorist, but to compound things by calling someone every name in the book, all for asking if they could use a store phone, is unimaginable. In all years of adulthood and practice, I have never seen such a profane and disrespectful display. No business whatsoever working with the public. If that were any of my staff at all, I would personally terminate them on the spot for speaking with someone that way. After that display, I fully understand her reluctance to help in the first place and dismissal with an "I already helped", pretty much consistent with what I heard coming out of her mouth during the profane rant. Seems like that's just the person that she is. Sorry if this is so long, but I am simply shocked at this display, just over-the-top ridiculous. Absolute trash behavior. Me? Like I said, I would have offered to help if the shoes were switched, but even if not, I can't see myself ever acting the way this lady acted.