William was a big help throughout my case. He and Christopher communicated in a timely manner…read more William was very direct and informative in his responses which gave me confidence that the job would get done. They are a bit on the pricier side, but in my experience it was definitely worth it. The skip tracing was quick and effective, and once everything was ready, William followed through exactly as promised when it came to serving the defendant. Overall, I have no regrets choosing their service and would definitely recommend them to anyone who needs a reliable and professional process server.

Highly recommend this firm. They are accessible, responsive and go the extra mile for their…read moreclients. I had a very challenging case but Will was helpful and stayed in contact with me throughout the process. His support staff is professional and provide updates, paperwork quickly.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

Professional and timely n and reliable. They served the process of complaint and summons an hour…read moreafter receipt

I never do reviews however this service was timely and fast. I am an Indiana attorney who had…read moreKrimson perform service of process on an individual who lived in Bolingbrook and they did it quick, followed my instructions and got me the copies of the service proof to file with the Indiana court asap. And the charge of $50 was surprisingly so reasonable I assumed the invoice would have some added service charge for something I didn't see in the message I exchanged with the service, however it was only $50.00. Awesome service!!!

I had a similar experience to the others giving this place one star. After a few quick emails…read moreinitially, I never received an affidavit of service.

Stay as far away from this process server as possible. I have been a practicing attorney for 32…read moreyears and have arranged for out-of-state personal service more than a dozen times with many different process service companies without incident. I have never experienced anything like Cream City Service. They don't communicate, they are in no hurry at all to attempt service, and it took me a month and a threatening email to get a certificate of service. Trust me - stay away!