Heartbroken and Betrayed by Fountain Tire's Negligence - My Car's Engine Ruined!…read moreI'm utterly devastated and furious after my experience with Fountain Tire on SW Marine Dr. This shop turned my life upside down, leaving me with a damaged car, a broken heart, and a hole in my wallet. Plus a lost summer that my family can never get back. If you care about your vehicle and family, steer clear of this place--they've shown they can't be trusted. I'm writing this review with a heavy heart, shattered trust, and deep anger after Fountain Tire at 828 SW Marine Dr, Vancouver, turned my family's life upside down. Over four years, this shop's gross negligence, misdiagnoses, coercive tactics, and unprofessional conduct--capped by a vile insult --ruined my 2008 BMW 328i, cost me thousands, and put my wife, three-year-old, and infant daughter in grave danger. If you value your car, your safety, and your peace of mind, avoid this place at all costs. Their incompetence nearly cost me my family. It started in 2021 when I took my BMW to Fountain Tire for overheating. They told me that I needed a new thermostat without proper diagnostics, charged me 509.00, and sent me off with false assurances that the issue was fixed. The dashboard warning light screamed otherwise, but they shrugged, admitted they "tried everything to get the light off but the overheating was fixed," and let me drive away. The car hit 150°C, nearly frying the engine. A later dyno test revealed a faulty water pump they missed, costing me more time and money. I feel like I was robbed for 500 dollars. This aligns with another customer's experience reported on Google Reviews, where Fountain Tire at 828 SW Marine Dr, Vancouver, was criticized for a $400 battery upsell for a minor electrical issue that didn't resolve the problem. In both cases, the shop pushed costly, unnecessary repairs without addressing the root cause, leading to further vehicle damage and financial loss. In June 2024, it got worse. An oil change at Fountain Tire turned into a nightmare when they botched the valve cover gasket, causing all the oil to leak out in five minutes. My engine shut down, leaving me stranded. They towed it back, dismissed the risk of catastrophic engine damage, and offered no compensation or apology--just a quick fix and a wave goodbye. I lived in fear of hidden damage, and they didn't care. Reviews online echo this negligence, with others reporting loose dipsticks and shoddy repairs at this location. The final straw came in early 2025, and it's a wound that still stings. My car had gear-slipping issues, so Fountain Tire ran a $200 dyno test and pushed a $4,700 used transmission--almost the car's value. They called three times, pressuring me to agree to a deposit, and I caved, regretting not selling the car. Just 45 minutes after picking it up, my car broke down on a highway in a scorching heat wave, stranding my wife, three-year-old, and infant daughter, who has a medical condition that makes intense crying life-threatening--she turns blue and stops breathing. In the swelter, she wailed, and we feared for her life. Fountain Tire's partner tow truck arrived, and while I was on speakerphone, a staff member said "He's an idiot, get him 2 litres of oil " thinking I couldn't hear. No apology followed. They claimed the car needed oil, but it was already overfilled from their service. I added the 2 liters THEY BOUGHT AND HANDED ME! as instructed, drove 30 minutes, and the engine failed again--catastrophically--stranding us on the highway a second time. My infant's cries in the heat were a parent's worst nightmare, and Fountain Tire's oil overfill destroyed my engine, likely from foaming and low pressure wrecking critical components. Our family's only car is now a lifeless heap. This shop's pattern of failure is no secret. Google and Yelp reviews expose their overcharging (like a $400 battery upsell for a minor issue), misdiagnoses (a $1,200 brake job that failed), and rude staff (condescending attitudes and unapologized delays). Their C rating with the BBB confirms they don't care about accountability. I've lost thousands--hundreds on a useless thermostat, oil leak that gushed out like a ruptured artery, spewing across the engine bay in a catastrophic flood after the valve cover gasket blew, leaving my BMW 328i bone-dry and choking on its own guts in mere minutes. , and $4,700 on a transmission repair that led to engine failure. Worse, they endangered my family, my daughter, my little angel , Their coercion, lies, and that unapologized "idiot" insult stripped away my trust and dignity. I'm pursuing every avenue to hold Fountain Tire accountable, but no refund can undo the fear of losing my daughter or the loss of our only transportation. This shop is a danger to families, a betrayal of trust, and a stain on Vancouver's auto repair industry. Save your car, your wallet, and your loved ones--never step foot in Fountain Tire on Marine Dr.

I don't write reviews often, but this experience genuinely deserves one. In over 35 years of…read moredealing with many of the top luxury vehicle dealerships in Vancouver, I never expected that a visit to Fountain Tire would set a new benchmark for service. Ironically, it was my 17-year-old son who recommended Fountain Tire on SW Marine Drive, simply because one of his friends goes there. I was admittedly apprehensive at first. However, the level of service and care provided by Vince not only exceeded my expectations--it surpassed most of the luxury car dealerships I've frequented over the years. There is always a lingering concern when visiting an auto centre that you'll be upsold or pressured. That concern never surfaced once. In fact, it was the complete opposite. I had 100% trust and confidence in Vince from start to finish, which is something I do not say lightly. The technician, Brody, was equally impressive--professional, attentive, and respectful throughout the process. Overall, my very first experience at Fountain Tire was beyond stellar. Exceptional service, integrity, and professionalism across the board. Highly recommended. Harmel S.R.

I recently took my car into craftsman collision ( 1st Ave and boundary location) for some body work…read moreand received the best overall service from a body shop I have ever had. Amazing customer care. The repair on my car was absolutely perfect. Some people say nothing can be percent,this work was. The staff went above and beyond to keep me updated with live updates via text messages. Never had that from a body shop before. Highly professional team of people. Im very thankful to see that excellent customer service still happens. I salute you Crafsman Collision. Appreciate your great attitudes toward your customers. I highly recommend your shop.

Until recently, I was a loyal customer for decades, at the Burnaby Imperial location under good…read moremanagement. With the constant turnover of employees, I encountered an extremely inept assistant manager that a. lied to me b. gave me a quote that was twice as much as others c. delegated to others that also lied to me and would not guarantee me a return call d. had me coming back because he didn't know how to do his job. To say the least it was a nasty debilitating experience. In the future I will avoid these inept liars that over charge.

perfect place to get your parts and there employees are highly educated and it is a perfect place…read moreto get your parts one of the best auto parts store

Service is excellent. The front counter group is very informative and really know their parts. I've…read moregone to these guys a few times now and each time they have saved me time and money. Not only do they get me the right high quality parts but also they have helped me avoid costly repairs by find alternatives or other options. Would highly recommend to others.

Good People and Good Service…read more They were able to get my tire fixed at a short notice and the charges were very reasonable. Definitely coming back here as needed...

These guys understand service. Always the best prices and fast and easy to deal with. Lots of guys…read moreworking hard so no waiting around most days. Not a fancy high rent shop and I'm sure that helps them give such great prices. Best tire store in the lower main land .

Went in today , Been hearing noise I thought coming from the Tires... They took my vehicle for test…read moredrive and determined no other reason to worry other than a Aluminum sleeve that wraps the Drive shaft was loose making a sound at the time there was no sound but determined the Sleeve was the problem.. Vincent & Feng were Friendly, Courteous and Professional... Thank you Guys... I'm a lot less worried now knowing my Vehicle is safe to Drive.. The most Important to me is That I felt they were Trustworthy Which is What Consumer's like me Worry about...

On April 30,2025 I visited OK Tire Scottsdale (72nd Avenue) to repair a flat tire. The puncture was…read morepatched, and I was told the repair was guaranteed -- if the patch failed, it would be fixed at no cost. On May 16, the same tire went flat again. A BCAA technician and I carefully inspected it and found no nail or visible new damage. When I returned to your shop, I was told the leak was from a "different spot" and was asked to pay again. I refused. After inspecting the tire at home, I found that your technician had marked the exact same location as the original repair. This is blatant dishonesty. You failed to honor your warranty and attempted to charge me again for your own failed work. Such behavior is unacceptable and unethical. I will be filing a formal complaint with BCAA, as well as reporting this incident to consumer protection authorities. People deserve better than to be misled and taken advantage of. This is not about the money but the service quality and honesty.I will also be warning others not to trust this location. I am beyond surprise to see many 5-star reviews for your location. Most justifiable reason could be that they come from fake accounts to mask all your dishonest work. Be aware of this location -other potential victims.

Unfortunately they sell you defective parts. You pay mechanics to install them. Then you have to…read morepay a mechanic to remove it again. Bring the part in (with a different car) to either exchange or return. Then pay a mechanic to install it again. They will not help you in any way. This is the second time this has happened. I will no longer do business with them.

These guys are really good! All of the staff are super knowledgable and even on a busy Saturday,…read morethey are really helpful. I really like how ready they are to help with your automotive problems. Always has everything I need on hand even if I have to wait a few minutes for it to be brought from the back. Prices are pretty good especially if you have a BCAA card! You get a discount when you show your card...I believe 10%. Need auto parts? Come here

Customer service: 4/5 Speed of parts ordered in: 4/5…read moreParts selection: 4/5 I go to this location a few times a week for my projects. I've had every "problem" that pops up fixed and I've had every question answered. The staff are super friendly, albeit often busyyyyy. You gotta be ready to stand around for 5-10 minutes for someone to help you sometimes- which is understandable considering everyone is helping instore customers, phone customers, delivery drivers, and commercial customers their entire shift. Parts seem to be readily accessible. When I've had a part I needed that was in stock in another location they've always offered to ship it over and it usually arrives within 1-3 hours. Not bad!! I'd say the price is... decent. You gotta know what shops sell certain items for cheaper. Honestly the same way you should grocery shop for maximum savings: meat at Superstore, veggies at the farmers market, milk at Save On, etc. I mostly shop at Lordco for painting projects (mask inserts, paint, primer) and for electrical components (recently wired my radio and trailer hitch). In the end, it's a Lordco. It runs smoothly, it's a good size and well organized. Not much to complain about!

Nice friendly staff at my local Surrey store. Always been a pleasure to shop at Lordco. Great…read moreprices and great selection too

Good service , Friendly customer service and good price. Thank you…read more................................. I definitely recommend them.

Dave and his crew at Hyack Excel Tire saved the day!…read more We drove up from California in our brand new car to spend the holidays with out family here in Vancouver. Two days ago, the tire pressure in our right rear wheel was low. After filling and checking again overnight, we did indeed have a slow leak. We went to one of the larger tire shop chain stores, and they found a screw that had lodged near the inside edge of the tire. They said that it was in an unpatchable section of the tire, and we had to replace the tire. After taxes, it would have been $550! The major cost was in the tire, so we figured we would get the tire done closer to my in-law's place in New West so that we could just drop off the car for the day, then pick it up after it was done. We found Hyack on Yelp, and quoted a slightly lower price for the job. I brought the car in so that they could inspect it in-person. Dave took a look at the screw in the tire, and he said, "I think I can patch this." He said that he's seen this type of screw before (must be common occurrence with all the construction in New West or something) and that these were typically short, so the puncture was probably small. Dave said that he would have his guys take the tire off and look to see if they can patch it. If they couldn't, we would go with Plan B and order the new tire. We left the car for a couple hours and then Dave called and said he was able to patch it. As he suspected, it was a short screw, and the puncture on the inside was actually in the flat part of the tire where he could secure a patch. All together, $45 for the patch! Definitely saved us from replacing a brand new tire with another brand new tire! How is that for honesty? I would absolutely recommend Hyack for their reasonable prices, honesty and quick turnaround. And for the person who thinks that he can get a patch for $10, good luck. Maybe if you bought your tires from that shop, they would do it for a discount, but $10 hardly covers the labor. $45 was very reasonable. The large tire chain was going to charge us $56 and the dealership $150. Thanks Hyack! You saved our trip!