Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

Mr hao has been my mechanic for years, and does all my friends & family. Reliable, honest, good…read moreprices. Hes awesome!!!

If your looking for auto parts, this is the place to go. Many many years of experience in the…read moreautomotive feild here. These guy know their stuff and have much better prices than the other guys. Keep up the good work Len.

=== 1. VERDICT/VALUE Tough to recommend: wide product…read moreselection, good prices, but service may be challenging. === 2. PRODUCTS The saving grace of Napa: + wide selection of auto parts. + decent prices; better if you order online - 10% off. === 3. SERVICE The big challenge here: - somehow, an online order is shelved/put away after 10 days without pickup. I learned this during pickup on day 12. There was no warning other than the response from the attendant who helped me at the counter. - Alas, the same attendant made me feel like I was a criminal for coming in after the 10 day time limit had lapsed and created more work for him to look up the part, get it from the appropriate shelf in store, and reluctantly work through my request to match the 10% discount for my order (which I showed him a picture of on my phone). - As others have remarked: it seems like there are a lot of staff working...just not at the front. One client took up all of the time of the one attendant at the counter, leaving the rest of us to line up for a long time...as the other staff walked back and forth in front of us. Other tills were open, and the three other staff could see all of us, but retail customer service appears to be of less importance here. === 4. ENVIRONMENT The retail side of the operations is small; it looks likes an auto mechanic shop with the fluroescent lights above, shelves of car parts available, and darker colours (greasy looking perhaps) on the floors and walls. Not unpleasant, but certainly not modern and clean. Wheelchairs and baby strollers could fit in the aisles. Parking is relatively plentiful in the private just outside.

The employees here radiate a deep resentment for their jobs and their customers…read more Walking in, they heave a deep sigh that someone dares to pull them away from their Instagram. "Napa parts, can you hold?" *click* "Fuck it I'm not dealing with this anymore today" - Actual exchange overheard while in line. One employee at the counter, two others standing in the back glaring at customers challenging them to ask for help. I'll go to the junk yard to siphon motor oil and used filters out the wrecked cars before I buy anything here. They are one tiny step away from being a fairly entertaining sitcom. Other Napa locations seem to be fine. It's just this one.

Came here to buy some parts…read more Parking is available in the lot next door. However, the lot is sloped and uneven, and there is a good chance you'll scrap if your car is low. The store size is smaller than most other locations, which also means a smaller product selection. However, they had the generic tools I was looking for.

In February 2025 I purchased a water pump from Lordo. It…read morefailed in August 2026 ....18 months later. It cost me $1,200 to rectiofy the situation. Lordo says that there is nothing they can do....only a 1 year warranty. They said that they stopped selling that type of water pump probably because it was flawed but Lordco were more than happy to hang me our to dry.

So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!

Jon and crew are superb. Skilled and honest. I've been going to S&M for almost 25 years and they've…read morenever steered me wrong.

Recently switched to S&M Auto for servicing my Mini. Impressed with the customer service, pricing…read moreand how quickly they were able to fit me in and get me back on the road. Highly recommend.

Well well well, thanks to Yelp I found a great source for seat covers here in Vancouver…read more Let me start by saying that I don't know much about cars but Bernice, who I spoke with on Live Chat was very knowledgeable and friendly. She answered my question about currency and guided me along through checkout. I don't know of many online companies who will take the time to be that accommodating so, thank you. The website was actually easy to use and what I really liked was that I could track the progress of my order as it was being made and I could also track my order once it was shipped. Before I got started I looked at their Youtube channel to see examples of installs - that was really helpful!! I installed the covers on a Saturday morning and it took about 1 hour - the instructions were pretty good. They were a bit tight to get on but once I did some minor re-adjusting with the velcro for the backrest covers everything looked nice. I guess what I'm saying is that I really appreciated the excellent customer service, I feel that I got really good value for my money and the seat covers look fantastic in the car. I would highly recommend that people look at this Pro Seat Cover before running down to Canadian Tire or Walmart. Happy Shopping! Donna

From the owner: Northwest Seat Covers – Retail & Wholesale | Vancouver, BC …read more NW Seat Covers is a Canadian manufacturer specializing in high-quality, custom-fit seat covers for cars, trucks, vans, and SUVs. Based in Vancouver, BC, we offer both retail and wholesale options, serving individuals, dealerships, and fleet companies. Our seat covers are durable, pet- and family-friendly, and designed for long-lasting protection and comfort. We also provide professional seat cover installation on-site to ensure a perfect fit. ✔ Made in Canada ✔ Retail & Wholesale ✔ Seat Cover Installation Available ✔ Pet-Friendly, Waterproof & Durable Visit us today to protect and upgrade your vehicle with NW Seat Covers.

Thank you Octagon for continuing the tradition of Colin Fitzgerald. Thank you for keeping my MGB on…read morethe road since my first visit in 1987. Thank you Syd for all your MG knowledge in keeping my car in tune. Shawn my congratulations on keeping the business going strong. A place where British and other make cars can go for personalized service. Try them.

I had been going to Octagon for roughly 25 years when it was under the ownership of Colin, sadly…read moresince the new owners took over I can honestly say I will not be returning. I was charged over $800 for work that I did not authorize, nor was I called and given an estimate. This was work that had been already done aprox 4 weeks prior but they did not check their records! When I asked why I was not contacted with an estimate ( to have the car simply air care worthy) I was told that their customers bring their cars in and just tell them to do the work and arent concerned with cost! When I reminded them they had already done all the basic work and it was not necessary to change plugs/points.condensor and change all fluids AGAIN I simply got a shrug ....not at all impressed and after talking to other British car owners apparently I am not the only one who is dissapointed. Perhaps their new customers are happy, but anyone used to the old Octagon service will not be impressed

I was charged $928 for a thermostat and coolant and went back four months later for a replacement…read more Richard and Allan refused to help me due to their lack of knowledge and wanted me to come back again for Danny who installed the initial service and ripped me off initially. I've never been so demeaned for being a woman. I called back for a refund after the refused to service me. Meanwhile Richard the owner sat in my car and googled codes he wasn't able to fix. The issue? My mechanic told me later that the tube they replaced in April was leaking, and that's what they refused to fix due to what I believe is incompetence. I called the following day for a refund and Allan told me to come in again and I said I didn't trust their work after coming in and waiting. Allan was extremely rude and dismissive after my long wait to an empty shop. If you aren't in an emergency, or a woman, AVOID this place. They add things to the bill without asking (my initial visit I was charged $100 for coolant I didn't want). Reported to BBB. Awful service. After a lack of info and waiting without answer, I towed my car. The new and trusted mechanic said the coolant leaked and needed a new hose. No one at Jiffy lube answered basic questions and in fact couldn't even find the leak! An appointment to fix the issue never happened. The owner, Richard, spent an entire hour sitting in my car Googling basic diagnostic codes on his personal cell phone. He did not know how to fix the issue, yet I was still charged [Insert amount if you want]. Falsely claiming we scheduled a follow-up is an attempt to cover up a complete lack of basic expertise and a rip-off. Future customers beware.

I have been using this business for general vehicle maintenance, oil changes, tires, and many other…read moreitems for over 30 years. The current owner, Alan, is the son of the original owner. Alan goes the extra mile for every customer with a well trained crew. He is on a first name basis with many of his returning customers and always greets you with a smile. If you have other mechanical issues, he also owns the Midas shop a few kms up Kingsway that does brakes, exhaust, and other major repairs. I highly recommend this location, especially if you are a fleet owner.