My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.

Our pool was installed in a timely manner. When Alan and his crew arrived, they had our pool up in…read morea day. They were honest, respectful and hard working. He quoted us a fair price and stuck with it. There were no surprises!! We would happily and highly recommend Alan and his crew. The Vance Family

From the owner: Alan's Pool Service in West Hamlin, West Virginia offers expert pool installation and service with…read morean experienced staff and a satisfaction guarantee. With the experience and knowledge to handle a full range of pool related services, Alan's Pool Service can assist clients with pool repair, installations, plumbing repair, concrete work, and more. If you are looking for the best pool service in West Hamlin, WV, call Alan's Pool Service today to speak with us about your next project.

Fixed a small leak and replaced a nozzle for one of the jets. Working fine so far haven't seen any…read moremore leaking.

Work was done quick, and efficiently. Had all needed parts with him, and arrived on time. Will use…read moreagain.

Very rude management, they seemed helpful until I made purchase and then afterwards I had issues…read morewith spa and they no longer wanted to help. From here on out I will purchase my chemicals and products elsewhere.

We purchased a Caldera Spa in March of 2023. We purchase chemicals and supplies from this business…read moreon a monthly basis. There was an issue with water not properly being pushed through the spa lines. Under warranty we requested a tech to service the tub. Issue resolved. However a year later we received a rude telephone call demanding payment and a threat to be reported to collections for an unpaid service call. No invoices were ever received, nor on any occasion of being in store was this mentioned. Under warranty we were told service calls would be covered. It was never disclosed to us that they have to submit service calls to Caldera for approvals and if denied the service call fee would be our responsibility. The lack of communication is an issue, and upon trying to discuss the situation with a manager, it was apparent customer service was not a priority. The manager also refused our payment and stated "there's no where else for you to get assistance, good luck, and get out of my store."

Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

Very fast response, ordered and replaced a new pool liner in just over two weeks. Elliott's was…read morefriendly and kept communication open with me through and even after the replacement.

Had Travis and his crew put a new liner in my in ground pool. Very helpful throughout the process…read moreand made sure we were happy with everything. Looks great!

I visited today and Sarah was incredibly helpful. She was kind and considerate and did an amazing…read morejob helping me. Next time I make a purchase I will be coming back to this store !

We like to go to Leslie's for the majority of our pool supplies. The main guy is very knowledgeable…read moreand helpful with all the questions we have had since owning our above ground pool. If our water tests come back normal they are honest with letting you know everything looks good and nothing is needed at the time.