Everyone was friendly, well organized and efficient. Wish I captured the name of the registration…read moregal. She was kind and thoughtful and we had a friendly conversation. She genuinely cared about the patients. My tech Rachel was also skilled and was efficient performing my study. Great customer service people all around. If you need x-rays, CT, MRI ultra sounds, etc. , I highly recommend this office. You will complete your procedure quickly and get the results usually the next day. Good luck and don't worry.

The patient experience was fine. Intake was well done and the bone density scan tech I had was…read moreprofessional and seemed very competent. My problem is that the reports they produce are provided ONLY to the MD and that the format of the reports is such that the MD is unable to add them to the patients electronic record. I wanted to see if I had made progress with the things I was doing to improve bone density and they make it nearly impossible for the patient to manage their own health which I think is highly inappropriate. My MD is going to have to make a photo copy of the results and physically MAIL them to me. Therefore, even though it is convenient and the experience I had there was very pleasant, I won't return for my next one because I believe I should be allowed to see my own test results and manage my own health with information that is contained in my medical records. This is a high level decision for Premier Radiology and they need to address it and revise it to be patient friendly sooner rather than later.

Yesterday I had to go get a needle biopsy. Tiffany was an absolute doll! She made me feel…read morecomfortable and helped calm my nerves. She was friendly and very professional. She even called me later on in the day to check in to see how I was doing or if I had questions Dr. Walden (think I spelled his name wrong) has a great bedside manner, was respectful and explain the procedure each step of the way. Stacy was friendly, professional, and made getting my first mammogram a breeze! The ladies at the front desk were fantastic!!! If they are the face of the company then it's BEAUTIFUL!

Absolutely NO customer service with billing problems. I overpaid in January, and have been trying…read moreto get my account fixed. I've called 4 times and they refuse to transfer to a supervisor. I'm pretty sure the calls are being handled offshore. Nobody is competent!!!

They are efficient and respectful. I have never had a bad experience at this business and I have…read morebeen there multiple times.

I was sent to Premier through an urgent care because I was concerned I may have broken my foot. I…read morehad a great experience in office, but I received my xray Oct. 1 and still have not received results as of after hours on Oct. 3 which is a Friday, so now I won't have results until at least Oct. 6?! This is unacceptable.

You will wait a long time for results. If you're in pain and want to have surgery, etc..Not good…read more My understanding is they were sold a couple years ago and have deteriorated. The people in the offices are very helpful and nice. The problem is obviously with the readings. I hear they outsource some out of the country. I don't know if that's exactly true, but I know that happens a lot.

I had an ultrasound on 6/16/2025, I followed up with my doct office and premier over a week later…read morewith no resulpls. As of today still have not heard anything. I don't know why taking so long. I think a few days at the most. Are they understaffed or just providing poor service. They need to fix the problem. if ever referred to the mint he future, will declin.

I recently had an m r I at the white bridge road location in nashville, tennessee. I was quite…read morenervous. The lady in reception with glasses and a nose ring was quite cold.No smile, no good morning didn't ask my name nor did she tell me hers. The gentleman that registered me was warm and inviting fantastic job. Donna, the tech that did the m r was cold and dismissive. The lady that helped me with my M. RI disk to take to my doctor's visit. Was the task force friendly and caring.

Looks like I'm late to the party but will add my 2 cents to the chorus, which is the facilities…read moreare clean and the techs are great, but the front desk (New Salem) and scheduling staff (who knows where, the main number, "Stacy" being the latest dweeb taking appointments) are the absolute pits. Asked about a walk-in appt for my mom, Stacy thought that was a great idea. I asked if an appointment made more sense and asked what was available, turns out nothing, but a walk in was still "up to me." Just stupid stuff like that and major attitude.

I went today for a couple of procedures. I was immediately greeted by Elise…read more She was so upbeat and welcoming! Throughout my visit, I watched her interaction with other patients and staff She was funny and animated. It's not very common in medical offices. Just wanted to thank her and all the other staff members for a great experience!

I recently visited this clinic for a routine mammogram. As a senior who is new to Tennessee, I…read morefound the overall experience disappointing because of my interaction with the mammography technician, Rebecca. During my appointment, Rebecca explained that they needed my previous mammogram images for comparison and asked where I had my last exam, which was over two years ago while I was briefly living in Springfield, Missouri. Unfortunately, I couldn't remember the name of the facility. Rather than helping me work through the situation, she appeared visibly frustrated, and her facial expressions and body language made me feel as though I had done something wrong. She commented that after the exam she would have to start calling clinics to determine where my previous mammogram had been performed. At one point, I asked for her name. She responded, "I told you when I called you back." That response confirmed my impression that she was being unnecessarily rude. I told her that I felt she was being rude and that I didn't understand why. She replied, "I'm from Michigan, and I get that a lot." While I appreciated her honesty, it suggested that she was already aware that others have perceived her communication style as unfriendly. I understand that healthcare professionals have demanding jobs, and I appreciate the importance of obtaining prior imaging for accurate comparisons. My concern is not with the process itself, but with how I was treated throughout the interaction. Patients, especially those who may be anxious or unfamiliar with the process, deserve to be treated with patience, courtesy, and respect. On a positive note, the front desk staff were friendly, professional, and welcoming. The clinic itself was clean, well-maintained, and conveniently located. At this point, I'm undecided about returning for future screenings. There are several imaging centers in the area, and patient experience is an important part of healthcare. If the clinic requests feedback through a patient survey, I will gladly share my experience. Otherwise, I'll likely choose a different facility for my future mammograms.

This radiology group has been extremely disappointing. Report turnaround times are slow, and the…read morestaff members I've spoken with on the phone have been consistently unprofessional and discourteous. It's difficult to understand why any physician would choose to refer patients here when there are likely better alternatives available. In my view, this ultimately reflects poorly on the referring provider. If you have the option to seek imaging services elsewhere, I would strongly encourage requesting a different referral--I certainly will in the future.

I wish I had looked at reviews. I scheduled a routine mammogram. I completed paperwork, including…read morecurrent address. Premier of Cool Springs sent my bills to my former address. After a few months, when I finally was notified of the bill- I was sent to collections. Incompetence. I paid the balance via check, even though their billing requested me to give them my credit card number (to their customer service in the Phillipines). Ascention St. Thomas and Premier have gone downhill. I'm finding new doctors elsewhere.

This visit was at the Lebanon location at 100 Physicians Way. I prefer this location because it is…read morea less busy place. I always get in and out rather quickly and I see the same technician usually on an annual basis, mostly. I like see the same person. It makes the visit more pleasant since a mammogram is not the most fun thing to do any day. Necessary, I know but still not like eating a donut. The office staff and the technician are all very courteous and friendly. The exam is not terribly awkward and the technician takes her time to make sure she gets the best pictures.

From the owner: Physical Therapy, Occupational Therapy, SPeech Therapy for the life span. Adults and Pediatrics…read more Serving Middle Tennessee.

I needed a comparison CT lung scan with one I had in TEXAS in April. I visited the Hendersonville…read morelocation on June 6 and underwent the scan. They finally issued the scan report on June 24 (18 days to do a simple report!) After I was told this morning that the report was ready, I went to my lung doctor to get the results. I found that they did not perform the comparison; instead, they only reported on the scan from Hendersonville. Premier Radiology has been bought by Grovecourt Capital Partners, a private equity firm that only seems to care about the bottom line!!

Had a CT scan over two weeks ago. I kept asking my referring doctor the results and PR has lost…read moreit. When I call PR they show it has not been read yet. Hopefully my issues are not severe because I waiting nearly 3 weeks for answers is unacceptable in my opinion. This place is mismanaged and they need major improvements.