Radiology associates was a good place They were fast at taking us to the back and doing the xrays The guy who helped us forgot his name was really nice and helpful. My husband did understand his knowledge on why and what was going on. The waiting rooms was clean and Christmas cute read more

Radiology Associates - Radiologists Near Me - Templeton, California

It will be difficult to send your results. They have stopped producing discs snd have no records department. It is not possible to send your results through the patient portal as a file. read more

I was informed that Pam is the head of this department. In no uncertain terms this women and department are INCOMPETENT! I tried to receive my Images with multiple emails for the MRI weeks before my surgery! I FOLLOWED YOUR RULES. I sent you emails and my doctor sent you emails making sure you had the medical release form as you requested. I followed up multiple times for the MRI Images. They were never sent! You did not do your job! It is not your place to have a Radiologist describe my Images and decide that is enough! YOU AND ALL THE LAZY EMPLOYEES THAT DID NOT DO THIS SIMPLE REQUEST SHOULD BE FIRED! My doctor is the one that is responsible for taking care of my body not you! read more

This review addresses Radiology Associates for the CA Central Coast region. Due to recent equipment upgrades, Radiology Associates has not been able to provide patients (only Doctors) with X-Ray and MRI imagery and has not resolved its patient portal issues nor established procedures to do so, which is problematic, since they stopped providing files on CD. My attempts to address this have been met by non-responsiveness to phone messages to a supervisor (Pam T.) and unprofessional and incomplete e-mail responses (Isaac Pena, who only identifies as Medical Records/Front Desk). Until resolved, I recommend getting MRIs and X-Rays done at Santa Ynez Cottage hospital, which has a more professional staff with established procedures. I do not recommend going to Marian Hospital, due to the amount of malpractice, non-responsiveness, and unprofessional behavior going on there. read more

Horrible customer service! Lady with duck eyelashes is extremely condescending and you can't make an appointment with them without waiting 10 minutes on hold read more

They never answer the phone I've called several times to try to make an appointment... doesn't seem like anyone there wants to work.

I have been trying to schedule an appointment for days, no one answers the phone once they send you to scheduling. I've tried at all times of the day, no luck. I will be having my order sent to another provider, this is ridiculous. read more

Great experience every time I come here with friendly back office staff and competent technicians. The problem is their phone answering system and inability to talk to a real person when making an appointment. A business like this is going to have by nature an older clientele. Many of us do not know how or don't want to make an appointment on line. The phone tree system is difficult to navigate. Get competent friendly people to answer your phone this would be a 5 star business. read more

I had an MRI done and no images were ever given to me . I was promised a report and images would be uploaded to patient portal and the images were never loaded. They then gave me a cd .. I then called and spoke with a staff member and he said " i don't know what to tell you" very unprofessional. read more

Very efficient. I was seen by the tech about 15 minutes after I checked in without an appointment.

Worst billing setup I've ever come across. Tried 9 times to pay through their patient portal, on two different devices, and every try failed to transfer. Called their number and waited 10-15 minutes with no answer. I tried several times to contact them through their website link, asking for help and to call me on my registered number, but no call every received. They performed a CT scan when I was in French Hospital ER, and the tech was good, but if possible I would have avoided this company at all costs. read more

I had a VA appointment today scheduled for 10AM. When I showed for my appt. I was told, rather rudely, that it was scheduled for 11:45AM, a time I could not make. I contacted to the VA and they told me to call this place and reschedule. I called. I am now 30 minutes on hold! I don't put this on an UNDERSTAFFED office. I put it on the greedy doctors that run the place. Given the choice I will NEVER go back to Radiology Assoc. I know the doctors that own this business couldn't care less. Beware. read more

Horrible experience. Drive up to Templeton from Santa Maria because they are too busy in Santa Maria with imagining that they told me they are only working with my Anthem insurance through today and then they are no longer working with Anthem Blue cross. Get here and they tell me oh we canceled your appointment last night (found a missed call from them on my phone I did miss). They try to reschedule me next week knowing that'll cost me $1,100 since it'll be no longer covered by insurance. Finally after arguing with the from desk and manager they add me in later today. At least it'll get done but now I'm stuck basically taking the whole day off of work and can't eat or drink anything including water (been fasting since last night) until later this afternoon. Why are they no longer working with one of the biggest local insurance coverages after today? Very unprofessional to place a call not answered at 6pm the evening before a morning appointment and not try again or use the texting service or email service that confirmed the appointments in the first place. Then just expect me to be ok with coming back next week for an extra $1,100 out of pocket. read more

The staff get 5 stars, they're friendly and courteous. Mel at the front desk has been amazing, Michael and Christina in the MRI department are awesome as well. I've had quite a few hiccups in getting in here but none of that was their fault. Been going here for close to twenty years if not longer, appreciate their efforts to improve client portal and scheduling. The only loss of star is due to recommendation for better prescreening questions on MRI (for nursing mothers) and improved scheduling. read more

I had a DEXA scan at Radiology Associates on 1/12/2024. My technician, Ann, was an exceptional professional. Warm, friendly, and above all, thorough and precise. It's rare to find someone in the medical field in the Central Coast area who takes the time to care and to explain. I felt listened to and my questions were addressed. There was no rush. I didn't feel like a nameless body that had to be scanned. The front desk was also efficient and friendly. An excellent experience in every aspect. read more

tried to schedule a knee X-ray for my spouse. They had the order and his insurance information already. After hours on the phone, unable to get an appt for more than 2 1/2 weeks away! Decided to go elsewhere. Ridiculous waste of our time. What a joke! read more

I've been going here for years! The nicest people from the front to the back. My wait times have always been short or nonexistent. Wouldn't dream of going anywhere else! read more

First time here 08/16/17 for 3-D Mammogram Entered premises from west Las Tablas Rd. Pros Quick intake (I had a scheduled appointment) Staff friendly and very helpful Office lobby clean Plenty of seating area Many opportunities posted to share feedback Radiology technician was very knowledgeable and professional Cons Lack of proper signage on west side entrance off Las Tablas Rd Limited parking (maybe due to shared w/ employee parking) Front signage with different suite office information was not large enough to read Entrance to building is labyrinth like and can be confusing Observed several elderly people having problems navigating entrance walkways Signage on Suite doors are lacking or in super small font Summary: Office staff was super friendly and efficient but the parking/entrance is quite confusing. I work with the elderly and I noticed many elderly people coming into the building. I wish the entrance would be more of a straight shot to each suite rather than maze like. I took some photos but I'm not sure you can really tell from them... I would definitely come back to have services here. My only recommendation is plan ahead and get directions. read more

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the customer service they do not know what they are doing . I had X-Ray appointment today they tell me it been cancelled what out let me know. read more

Jackie was so helpful yesterday. She took her time and solved my problem. Love having helpful people such as Jackie to be their for me when you need them the most to expodite the situation. read more

Very difficult to find amongst countless Medical Offices, Doctors, Specialists, and Hospital. Amazing how many Doctors are located in Templeton. read more

Radiology Associates - Lobby for Radiology Associates. Difficult to find the building.Templeton has tremendous array of Doctors, Specialists, as well as a Hospital - Radiologists Near Me - Templeton, California

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Oh my god. I called 6 times trying to make an appointment. I spoke to a rude receptionist who kept interrupting me and refused to listen to the issue I was having. It's not hard. I just needed an appointment. I always think if places like this can't get their phone to work, and they hire people like Cristina the psycho receptionist, what will the service be like getting your health care there? So frustrated! read more

Staff is great when working with directly, but follow through is POOR. Had a thyroid ultrasound; results didn't get to the endocrinologist for over 6 months--it turned out two biopsies had been recommended. Finally went in for biopsies, radiologist decided to do only one, and ultimately didn't get enough of a sample. Had a brain MRI in January, report said nothing exceptional noted. Finally saw neurologist in May, who found an anomaly quickly as he scrolled through the images--had to call back for them to look at the images again and issue a corrected report. It makes me wonder if all the other testing I've had done there should be double-checked. I'm considering reporting to county health to review the work of the doctors there. read more

Not good. Better customer service at McDonald's. The front desk is strangely serious and confrontational. It's like hello, I'm here for my health. read more

Rude front desk clerks, non-friendly tech, was a terrible experience. Won't be returning.

This place is the worst. After taking time off work and driving 30 minutes to make a 7:15am appointment, I was told that they cancelled my appointment. I was not notified of the cancellation. They rescheduled for a couple of weeks out for the same time with 7:15 check in. I arrived for the second appointment at 7:07am and had to wait in line for 20 minutes before I reached check in. Once there she told me that I missed check in at 6:45. I told her no, my appointment was at 7:15 the same time as the appointment you cancelled. She then had the nerve to tell me that even so it is 15 minutes past 7:15 now. I had just waited in their office for 20 minutes for them to get through a huge line with one receptionist. She then checked with imaging to see if they would still see me and they said no because they were backed up and they would have to reschedule me. Nope! I will never go back. customer service is nonexistent and communication is awful. read more

One of the worst experiences in a medical office, hands down. Upon checking in I was informed that I was scheduled wrong- totally fine- people make mistakes. While trying to confirm that I'd be seen for the correct service, the front desk gal asked the tech assigned to me to confirm that she could accommodate me. Immediately upon looking at the order (which states bilateral scans to be done) and hearing what I was requesting (bilateral scans as instructed by my doctor), the tech visibly smiling and chuckling the entirety of our interaction, was stating that she would decide what was needed. She then proceeded to make the decision, against the written order from the doctor, to complete a limited exam rather than a complete exam. Already in a vulnerable state and seeking help, being laughed at and mocked left no room for me to desire any conversation during my exam. Kelly the tech decided to double down - while I'm naked in her room, and in between laughs, stating that I could find another tech to help me if I didn't want to explain to her all of my symptoms...the type of thing you do with your doctor who then refers you over to this center for further care. Kelly stated that I HAD to explain further to her in order for her to do her exam. This is false. She stated that at my age I can't have that much radiation. Also false. I'm so sorry to anyone who is seeking help and is met with this atrocity of a woman. I have worked in the patient care industry for over 15 years and I have never seen such horrible care given. Under no circumstances should Kelly be allowed to interact with patients further than her scope of work, and even that is iffy! read more

After a couple of months of trying to get my appointment scheduled, I finally was seen. I felt discouraged as I would get a msg the day before with them canceling. Depending on who I would talk to, I would get diff information. It was definitely frustrating and felt disorganized. I finally got my app and was greeted by the front desk clerk not in a warm manner and then told I was to be there at a different time, in which I responded 'I had a txt with my time confirmation.' I had seen other Pts handled just the same. The initial tech was very robotic, she didn't state her name or try to make me feel comfortable. Upon getting an exam, another worker accidentally walked in while I was bare breasted. There was no knock on the door before entering. No one acknowledged me or apologized. Had they done so, It would of changed my feelings entirely. What a breach of privacy and care. As a Nurse, I know this to be of top priority in the Medical Field and should just be a standard practice human-to-human. No woman or human for that matter likes to feel embarrassed, exposed or disregarded. To simply say, I walked away feeling pretty awful and that's a shame. read more

From the receptionist, to the person who helped fill out forms, to the machine operator this place it TOP notch. The nicest people one could hope to work with and with such efficient timing. How could you ask for anything more while getting an MRI. WOW !!! Thanks read more

Great service Was nervous but staff was courteous and kind. Even made pleasant small talk. read more

My mammo appointment was for 2:45 & I was back in my car to leave at 2:44. I call that efficient. All the people I worked with were friendly. Thanks! read more

This is the most efficient and friendly medical office that I've been to. Everyone is pleasant -which helps you to be at ease. If you need their services, they are the best. read more

I've been to this place a couple of times, but I have to say this last time was an over the top experience by Jason. He listened to my concerns and made sure I was taken care of. Thank you Jason for helping and of course following up with me on my desperate situation. We need more people like you in the medical field. read more