Walked in and genuinely thought I had entered an abandoned Verizon museum exhibit titled "The Last…read moreKnown Cell Phone Store." Not a single employee in sight. After I loudly wondered if anyone actually worked there, a woman in plain clothes (could've been staff, could've been a random bystander--no way to know) told us to sit down and she'd "get to us when she could." Inspiring. The place was packed with people lining the walls like they were waiting for concert tickets, except the concert was... nothing. I asked if we needed to check in so we'd be helped in order, and she replied, "There is no check-in." Bold strategy. At that point, I booked an appointment at another Verizon store 30 minutes away and we escaped like we were fleeing a disaster movie. Zero stars for the experience, five stars for the adrenaline rush..

Spoke to one employee (female) that was awesome and helpful, she for some reason handed me over to…read morea hipster guy who grabbed MY phone several times even though I told him I was ordering for a NEW line. Ordered the "free" iPhone 7 (at the time) was told it would be in the following week. The next week? Suddenly I have to pay a monthly fee. He admitted it was his fault. I asked "so I have to pay for YOUR mistake?" He stuttered and couldn't respond with an appropriate answer. This is not a TRUE Verizon store. Go to a corporate office. They don't know anything.

I had an excellent experience with this Verizon Wireless location. While pondering upgrading my…read moreSamsung Galaxy S22 Ultra to the newest device S25 Ultra I searched on-line for phones and plans. Verizon had a trade in offer of $1000 to upgrade to the newest Galaxy. My old phone was in perfect condition and there were no issues but from my history with phones when things go bad I tend to have to upgrade immediately and they offer very little to no money for non working phones. A representative from this Verizon Wireless location called me. He told me that he saw I was interested in upgrading my phone but was wondering why I had not finalized my decision. He then asked if he could explain my options and walk me through different plans and devices. Thankfully Verizon's website has all the information you need to do everything online and explains everything very well. I truly appreciated the young man's call and if they did not close so early and charge $40 for me to come into the store I would have possibly did my upgrade in store. Either way the location provided excellent service. I strolled online for a few days trying to decide if I wanted my new phone mailed to me, have an associate come to my house and help me set it up for $40, go into the store and have someone do the upgrade also $40 or pickup the phone from the store and do it myself for free. I'm not sure when they started charging customers to come into the store for upgrades but if a phone cost over $1200 everything else should be free. I chose free and decided on having the phone placed in a locker at this Verizon location after I purchased it. I received an email once my phone was ready for pickup. I love that they have a locker pickup option and allowed me to get the phone at my convenience. When I arrived the store was closed. My pickup email gave clear instructions on how to retrieve my purchase from the locker. It was a painless process that took about 3 minutes, my phone and receipt were in a bag inside when I finally opened the locker. Although I did not have face to face contact, this Verizon location exceeded my expectations. I left feeling confident in my purchase and extremely satisfied with the service provided. I will definitely return to this store in the future if I need help with my phone or to purchase accessories.

Store is slow but carrier is great as far as service…read more Should hire people that care to maintain customer satisfaction all around

Friendly... they hold open the door when they see you coming . Very knowledgeable of products and…read morepricing. Explains everything so you can understand.

John was there to help us in Labor Day weekend. He was the…read moreonly one working and it was pretty busy. He was very helpful, knowledgeable and extremely patient with all of the customers on the phone and in person.

Greg is always super helpful! We have been to the store multiple times and he is always…read moreknowledgeable, attentive to our needs, and kind!!

Outstanding service, worked diligently to help with our phone problem. Very friendly technicians.read more

terrible customer service. had been there an hour waiting for service already as they only had one…read moreemployee working, finally someone else showed up and started helping me with my deal. Never got a name never introduced himself, then started the process of buying the phone and not even 5 minutes in gets up walks off and goes over to another employee and "starts a training module"? do that on your own time not customers.