This hotel is quite simply excellent. The amenities, the options, the food and the staff are all…read morefirst class. In particular the staff make you feel welcome without any obsequiousness. Hilton. DeVere and Intercontinental could take some lessons from their staff training. I'd also suggest the Canarian Rabbit Stew, or the partridge, or the .. .. ..

What an amazing placed! We stayed there for 10 days last March i believe it is is fantastic…read more Situated in Peurto Mogan it is a quiet fishing village on the beautiful coast of Gran Canaria. The hotel is huge with numerous restaraunts and swimming pools. The food is great and there are plenty of it and despite it being a buffet you never really have to queue as there are is so much to choose from spread out over a massive beautiful dining room. Words cannot describe the look of the hotel and I highly recommend you find their website and check it out. The facilities, location, food and staff are fantastic and we will definately be returning (no I don't work there or own it - I wish!).

Wow! What a deal. This place is beautiful and I can't believe how affordable it is. We got a…read moregreat package from Lisbon Portugal to this resort on Grand Canaria that includes flight, hotel, pools, meals, drinks and entertainment just 5 min walk from the best beach I've ever been to for an amazing price. So worth it!! If you traveling with little or teens this is for you. The food is so delicious, fresh and lots of variety. Yes drinks! There are tours but we just did the water sports ( scuba and jet ski) the rest of the time we just stayed at the hotel all week. Excellent service! Clean beautiful rooms all with ocean view looking over infinity pool.

Utterly fantastic. I couldn't fault this hotel and if you're thinking of going, go, that's all…read more If you're hesitating, here's why it rules: Location: If you are staying in Maspalomas, I think this hotel has the best location in the whole area. It is in first line to the beach, and right next to the mesmerizing sand dunes of Maspalomas. So you waste no time getting to the beach and back, and you can either get a beautiful spot right under the dunes, or even just rest in the stunning hotel palm gardens and then quickly run from them to the sea and back. The promenade with more nightlife is a short walk away. All inclusive: The level of the cuisine was consistently very high for every meal during the day. The breakfast, lunch and dinner buffets were fantastically rich, so you could always try something new without them getting repetitive. Most importantly, the food was always prepared to a high standard. The cuisine is a good mixture of Western and Mediterranean style cuisine, with plenty of good cuts of meat, seafood and vegetarian options available. Twice a week there is a theme night for dinner - we particularly enjoyed the one focusing solely on Canarian cuisine. Aside from the main meal times (which stretch for quite long, so you're not harshly restricted by them: breakfast 8-10.30, lunch 10-15.30, dinner either at 18:30 or 20:3024/7), there is always a variety of snacks/fruit etc available, so you could eat 24/7 if you wanted to. All inclusive includes both soft and hard alcohol and cocktails, and unlike some places, they are not skimpy on basic needs like water either, so you can just stock your room fridge with big bottles to take to the beach. Stunning premises: Riu Oasis - the hotel lives up to its name. It's a massive oasis of palm trees and beautifully sculpted palm gardens which give your entire holiday a very relaxing feel. You never have to be squeezed among a mass of tourists stuck together like sardines. The sunbeds and parasols and pleasantly scattered all around the gardens, so you simply find a tree you like to rest under, and enjoy your privacy and the feeling of intimacy. Rooms: are nice and comfy, with an included fridge, safety locker, and massive wardrobe space. It's especially nice to have a room facing the garden on the ground floor - there you have a front porch your own parasol and sunbeds right in front of your door to lounge on. Amenities: There is a small outdoor gym (a few cardio machines, couple of benches, lat pulldown machine, basic set of dumbbells up to 10 kg), an outdoor Jacuzzi, an indoor Jacuzzi and a sauna. Massages and hairdressing are available for extra charge. The pool is very nice for actual lap swimming - it doesn't have too much of an odd shape as it's popular these days, so you can keep track. You can get beach towels every day, and on the day when you check out, you will get spare towels and a spare room for half an hour if you need a later shower. There are two bars in the gardens, a playground for children, and many indoors entertainment areas. All staff is always very polite and helpful, and there's always someone speaking excellent English at least at the reception. Entertainment: the evening program was quite nice - nothing too tacky, usually just some pleasant singers. Definitely bearable for some starter drinks if you then want to head out ofr more fun into town. There seemed to be quite a lot of daily entertainment for children (but tucked away in a different part of gardens, so if that's what you worry about - you can easily spend a holiday here without running into many). Cons: there are not many, but two minor points - wifi in room is for extra charge, the free one in the lobby is quite slow. And on some evenings, you can book an a la carte dinner at the separate smaller international fusion restaurant instead of the buffet. While it's advertised as very high dining, I'd say that it wasn't of much higher quality than the buffet meals (which are nonetheless great) - it was just more beautifully arranged. So I'd just go there if I wanted the more intimate atmosphere, but otherwise preferred the main area.

Absolutely beautiful hotel in Gran Canaria. The grounds are well maintained and tastefully done…read more Came here for an event one night and had a great experience. The outdoor amenities were so well designed lots of people were taking pictures. The resort boosted 5 pools all over the complex, lots of outdoor bars. The drinks were reasonably priced, service was however very very lacking and unfriendly. The staff does need extra customer service training. Overall I would definitely come back.

Attentive staff beautiful location, very clean facilities. Enjoyed everything about our stay and…read morethe different restaurants we dined in on property were all quite good. It's a long way from the USA but I would definitely go back:-)

Once again, my husband and I, came back to this lovely hotel. We had previously stayed in a garden…read morefacing suite, but on this occasion,we decided on a city facing one. From our two balconies we enjoyed views of the Parque García Sanabria, the city and the sea. The suite is spacious, bright and airy, with modern and uncluttered decoration. Bed and furniture are very comfortable. The bathroom had a walk in shower, separate bath, double basin and separately enclosed toilet. We had a spacious walk in closet with a safe. The welcome macaroons, coffee machine and unlimited water were a nice touch. During our stay we visited again the spa; enjoying the spa circuit (thalassotherapy, heated outdoor spa pool, jacuzzi, plunge pools, sauna and steam rooms) and a 70 minute essential massage (I believe we paid £110 per person or so). While at the spa, I decided to get a facial treatment, this was also very good. The facilities are very well maintained and look elegant and uncluttered. The hotel itself and grounds are classic and elegant but have been renovated with a modern twist (I think the hotel was bought by Iberostar and renovated around 2014). You can still see the lovely marble all throughout the reception and the stairs, the lovely chandeliers and parquet flooring. The outdoor garden is lush and green, it's a very nicely tucked away gem in the heart of the city. The location is superb, you are across the street from the park, a few streets from the beach, museums, the Nuestra Señora del África market, etc... Regarding the food: we had breakfast at the hotel. There's a decent selection of pastries, bread, cereals. A small selection of a la carte options, some cheese, cold cuts, caviar, limited fruit. I would have liked some better quality fruits and more vegetarian friendly options but I understand the fruit and veg is limited and of poorer quality due to the geolocation of Tenerife (however I saw very good quality ones at the market a few streets away from the hotel!). During our stay we visited the bar for after dinner drinks, the Mango mule was absolutely delicious and had a tasty edible lemon straw. Staff were friendly, welcoming and helpful throughout the whole stay. I would most definitely come back. If you want to see the real Tenerife, you must stay in Santa Cruz, La Laguna or La Orotava.

From the time we checked in to the hotel the service was great. The gentleman that checked us in…read moregave great recommendations for local restaurants and cafes. We used the map he gave us and his recommendations throughout our entire stay. We enjoyed the accommodations and amenities. The Restaurants and bars offer great food and drink with great service. The towel animals were so adorable, the children visiting seemed to really enjoy them. The only complaint would be that our bathtub backed up and caused the toilet to flood, the only remedy we were offered until the next morning was extra towels. That was on the first night of our stay, first thing the next morning we were in a new room.